1. Dawn Shannon
24 Grandview Drive
Asheville, NC 28806
Email: dawnmshannon1029@gmail.com
Primary Phone: 770-895-0798
Education
2010-2014:Bachelor of Arts: Outdoor Leadership Young Harris, GA, USA
Minor: Biology
Young Harris College
Work History
2016: Asheville Academy for Girls, Student Mentor Asheville, NC
 Oversaw students and their daily school and weekend schedule
 Managed student behaviors and interventions if necessary
 Worked with therapists to create plans for student successes
 Guided students through phase work throughout their stay
 Transported and supervised students on outings
 Completed daily paperwork on each student for official records
 Completed any crisis prevention/documentation when necessary
 Built rapport with students to help them learn about healthy relationships.
2016 G Adventures, Chief Experiential Officer Across the United States
 Executed multi-week road trips, including driving throughout the country.
 Facilitated positive group experience for the duration the trip with a group of up
to 22 travelers from around the world.
 Recorded any expenses and overall trip budget.
 Planned and purchased all included meals for the group.
 Maintained inventory of all group gear and made repairs when necessary.
 Set-up all group activities or events in various cities and National Parks
throughout the country.
2014-2016: Wine Pourer, Biltmore Estate Winery Asheville, North Carolina, USA
 Shared my knowledge of various Biltmore-made wines with Estate guests.
 Completed necessary paperwork and tasks to open and close each counter in
winery tasting room.
 Provided exceptional guest service and experience.
 Assisted with hosting in the winery tasting room.
 Maintained the cleanliness and efficiency of the winery tasting rooms.
 Conducted inventory of wines and supplies for each counter in the winery
tasting room.
2015: Kid Kare Attendant, Gold’s Gym Asheville, NC, USA
 Managed the Kid Kare area with co-staff.
 Maintained and logged the cleanliness of rooms and equipment.
 Behavioral Management
 Initiated group activities, including games, crafts, movie times, and clean-up

2.  Addressed behavior with parents if necessary
2014-2015: Hostess, Local Provisions Asheville, NC, USA
 Organized reservations and walk-ins each evening.
 Greeted and seated customers.
 Worked with servers to manage sections.
 Provided exceptional guest service and experience
2014-2015: Barista, Starbucks Asheville, NC, USA
 Created signature seasonal beverages
 Crafted custom beverages upon request
 Maintained the cleanliness and efficiency of the kiosk
 Managed the cash register while taking orders from customers
Summer 2015: Academic Adventure Course Director, SOAR Dubois, WY
 Managed two groups of eight campers participating in the Academic Adventure
Course
 Handled and filed all course paperwork
 Managed field instructors and course teacher-daily meetings and strategies for
students
 Behavior Management Strategies
 Handled all logistical necessities and changes
 Staff support/relief
 Any parent communication and requests
 Purchases of all course food for campers and staff
Fall 2015: Campus Instructor, The Academy at SOAR Balsam, NC
 Lived in with Students while on Campus (In between expeditions)
 24/7 supervision for safety reasons
 Rotated between three groups of eight throughout the semester
 Taught and facilitated life skills and time management
 Assisting teachers in class/after school
 Facilitated and assisted with nightly homework/projects
 Weekly paperwork and documentation including detailed Achievement
Reports for each student
 Completing necessary tasks on Campus
 Communicated appointments, needs, and successes with parents
 Promoted to Course Director for Summer 2015
Winter 2014 Playroom Attendant, Dogtopia Reston, VA
 Welcomed all customers and dogs
 Maintained cleanliness of playrooms and play equipment
 Behavior management in each playroom including separation
 Daily paperwork handling and filing for each dog
 Prepared and initiated daily feeding
 Any necessary medication administration
 Supervised all dogs in playrooms throughout the day
 Bathed and groomed dogs upon owner’s request
Summer 2014 Outdoor Trip Leader, SOAR Balsam, NC
 Conducted inbriefs and debriefs with each camper and his/her parent(s).

3.  Set personal goals with each camper to work on during their twelve day
long course.
 Planned and facilitated SOAR’s horseback riding courses.
 Utilized primitive camping skills
 Maintained 24 hour line-of-sight supervision on 6-8 campers during each session.
 Completed detailed and personalized Achievement Reports for each camper
throughout the summer.
 Provided all transportation throughout North Carolina for the horseback riding
courses.
Summer 2013 Camp Counselor, Camp Evergreen Clarkesville, GA
 Counseled and mentored children ages 5-15
 Guided students through spiritual experiences obtained through Chapel services
as well as Chapel in the Woods
 Taught group activities and skills
 Lead kayaking trips and backpacking trips for the girl campers
 Cooked and worked in the kitchen when necessary, cooking for about two-
hundred people at a time
 Assisted with repairs and improvements to campground and facilities
2011-2014 Student Supervisor, Young Harris Recreation and Fitness Center Young Harris, GA
 Trained new student employees and conducted monthly performance reviews.
 Shift supervisor and manager of floor staff.
 Responsible for managing daily reports and completing necessary repairs or
projects.
 Facilitated and managed public and private events that occurred in the
Recreation and Fitness Center such as Breakfast with Santa, the annual Haunted
House, home basketball games, any catering events, as well as any
alumni/presidential/benefactor’s dinner hosted in the facility.
2008-2011 Cashier and Quality Control, Five Guys Burgers and Fries Duluth, GA
 Managed the quality control of our product and the delivery from counter to
customer with positive employee-to-customer interaction.
 Attained many people skills through working in the food business.
 Trained new incoming employees
 Maintained the cleanliness and functionality of the dining area
 Replenished supplies as needed
 Created custom burger creations for customers and families
ADDITIONAL SKILLS & EXPERIENCE
Interests: Traveling, reading, hiking, photography, and being outdoors.
Skills: Hard worker, animal lover, ambitious, responsible, organized, reliable,
trustworthy, friendly/outgoing, and a passion for helping others.
Certifications: Dean’s List, Wilderness First Responder, Swift-Water Rescue, Lifeguard
REFERENCES

4. Available upon request