1. Liza F. Hipolito
Help DeskOfficer
Admin Assistant
DocumentController
Bin Mahmoud Doha, Qatar
Mobile: +974 77623260
E-mail: lizahipolito02@yahoo.com
OBJECTIVE
Tofinda challengingpositionandbean integralpart of growth of a tough andcareerorientedcompanywherea high
degreeof enthusiasm andthe abilitiescanbewellutilizedwhereinI canshowmyflexibilityandknowledgeonthe
positionI applyfor.
PROFILE
Enthusiastic,talented anddedicatedtoworkwithmorethan3 years of practical knowledgeandexperienceinbeing
HelpDesk andadministration,alsobroadlyexposedinsecretarial worksinthesamecompany.Provenabilityto
establisheasyrapportwith clientsandcolleagues;workunderintensepressureandprioritizeresponsibilitiestomeet
andexceedtargets.
Hardworking anddedicatedindividualwithexcellentcommunication,problemsolving,analytical,andorganizational,
timemanagementwithpresentablepersonalityandprofessional businessstyle.Keenlyinterestedto work ina more
challengingworkprofileinHelpDesk,Administration,DocumentControllerandSecretarial.
STRENGTHS

 Administration-CoordinationSkills ReportsPreparationandPresentationAbilities
 Business& Self-Correspondence LiaisonwithSeniors-Colleagues-Clients
 ExcellentCustomerService-TelephoneEtiquette ResultDriven-Dynamic Personally
WORK EXPERIENCE
Help Desk Officer
UCC-Urbacon Trading&Contracting (PLANT)
2015-Present
Job Description
 Contributeto theeffectiveness of the HelpDeskby providingexcellentcustomerservicebylogging,monitoringand
resolving problemsreported totheHelpDesk inCharge.
 Contributetothe improvementofHelpDeskServices, processesandoperations.
 Contributeto theTrainingofHelpDeskandSupportStaff.
 Provide effective administrativesupporttothe ManagersandHelpDeskIn Charge.
 Checktheall recordsofthe operationandlogistics.
 Maintainrequiredsystem andprocedureswhichmonitortheeffectivenessof theoperations.

2.  Ordersandmaintainsall Documentandlogs
 Followupwithall sites andother Departmenttoupdateall thedata.
 Confirm withstoresmaterialsdeliveryandmaterialsissue.
Admin Assistant
UCC-Urbacon Trading&Contracting(PLANT)
2012-2014
Job Description
 Provide generaladministrativeandclericalsupportincludingmailing,scanning,faxingandcopyingto management
 Maintainelectronicandhardcopyfilingsystem
 Sort anddistributeincomingmail toareasandstaff withintheorganizationanddispatchoutgoingmail
 Assist in resolvinganyadministrativeproblems
 Answer telephoneenquiriesfrom customersattend tovisitors andassistother staff inthe organizationwiththeir
enquiries
 Prepareandmodifydocumentsincludingcorrespondence,reports,drafts,memosandemails
 Maintainofficesuppliesfor department
Sale’s Lady / Assistant
Laila’sApparels(Phil.)
2003-2006
Job Description
 Promotesgoods/ productandassist customersinlookingwhatthey wishor want.
 Preparesdailysales reportand inventory.
 Oversees / maintainstheshop’scleanlinessanddailyneedssuchas officesupplies.
 Coordinateswithowneras wellas merchandiserforproductupdatesandfeedbacks
 Ensuringmonthlysales target is achieved.
 Performsstock merchandisingandbuildeffectivemerchandisedisplay
 Maintainsagoodreport to customers.
Training Attended
Sn. Training Description Conducted By Date Conducted
1 Microsoft Access 2010 Basic
New Horizon (Computer Learning Centre)
Doha, Qatar
March - May20152 Microsoft Access 2010 Intermediate
3 Microsoft Access 2010 Advanced
4 GPS and AVL Solution System
Urbacon and Contracting Head Office
Doha, Qatar
2013
5 Front Desk Procedure
(TESDA) Technical Education and Skill
Development Authority.
HolyCross College Pampanga
2011

3. Philippines
Skills
 Hardworking,canworkunderminimalsupervision,energetic,andreliable.
 Peopleorientedwithexcellentinterpersonalskillsandoralandwritten communicationskills.
 Ability to assumeresponsibilityandto interfaceand communicateeffectivelywithothers.
 ComputerLiterate(MSApplications,Outlook,Word, Excel,Access& PowerPointPresentation)
 CommunicationSkills
Education
College : Data College (2006)
BachelorofSciencein BusinessAdministration -Undergraduate
Secondary : JustinoSevilla HighSchool (200-2004)
Arayat Pampanga
Elementary : San NicolasElementarySchool (1994-2000)
Brgy. San NicolasArayat Pampanga.
PERSONAL INFORMATION
 FilipinoNationality
 Born 16th February,1988
 Single
 SpeaksEnglish, Tagalog
I hereby certify that the above information and true and correct to the best of my knowledge and belief.
Liza F. Hipolito
Sincerely yours