1. 1
LEN SINGEL si ngel .l en@outl ook.com
Pi ttsburgh, PA 15201 (h) 412.573.1988
Li nkedIn: http://www.l i nk edi n.c o m/i n/l ensi ngel (m) 301.538.8423
EXECUTIVE PROFILE
Technologyandorganizational visionarywithexecutive-level andhands-onexperience in makinginformationtechnology
and project management customer focused. Fourteen years of project and program management focusing on crafting
processesandtoolsthatare efficientandsuccessproven.Logical thinker,change agentandstrongcommunicatorknown
for transformingtechnologyorganizations throughmotivationandateamstructure that deliver performance resultsand
cost savings. Customerservice focustoeverychallengeandtask. Provenabilityto deploy technology solutions thatsolve
business issues while managing costs and mitigating risks. Mentor the development and deployment of custom
applications. Provide strategic direction on technology to senior management and boards.
Lincoln LearningSolutions 2014 to Present
Rochester,PA and Pittsburgh,PA
ProjectManager (September2014 to Present)
Manage multiple custom, in-house software developmentprojectsandinfrastructure/operationprojectsasa program
througha custom project managementapproachtoincrease customersatisfactionandoperationalefficiency. Present
monthly strategicstatusupdates toboardof directorsonentire portfolioof projectsandprograms.Developed
corporate systemdevelopmentlifecycle andbase projectplanforuse inall projects.Craftedtemplatesforinternaland
clientprojectrequests,projectcharter,scope document,projectSharePointsites,workingstatusagendaandworking
statusminutes,amongothers.Assistedprojectmanagementofficedirectortodevelopandpilotprojectmanagement
processes andtheirevolution.
Current Portfolio
 Active projectswithinthe Infrastructure/OperationsProgram:
o Active Directoryplanningandmigration
o Corporate applicationsecurityanduser
account management
o Data losspreventionsystemevaluation
and management
o Hostingdata centerevaluationand
selection
o MicrosoftExchange 2013 deployment
o Securityinformationandevent
managementsystemevaluationand
deployment
o ServiceNow module deployments
o Unifiedcommunicationsystem
evaluationanddeployment
o User data backups
o Wide AreaNetworkredesignand
deployment
 Otherprojects:
o Behavioral trackingapplication
o Learningcontentmanagementsystem
o Business processimprovements
CAREER HISTORY

2. 2
CompletedProjects
o Antivirusdeployment
o Corporate re-certificationsand
accreditations
o Desktopmanagementandimaging
suite
o Enterprise securityvulnerability
assessment
o Human resourcesinformationsystem
o Local AreaNetworkequipment refresh
o ServiceNow enhancementsand
modules
o Corporate wirelessnetwork
o Clientwirelessnetworks
Maryland Department of Natural Resources 2007 to 2014
Annapolis,MD
Chief InformationOfficer (September2008 to June 2014)
Director,ProjectManagement&TechnologySolutions (August2007 to September2008)
Oversawall IT servicesthatimpactedthe dailyworkof nearly4,000 departmental usersat more than150 locations
throughoutthe state.Managedan IT staff of more than 50, including10directreports. Manageda $10M annual
operatingbudget. ServedasprimaryliaisonbetweenITandbusinessunitstobuildstrongrelationshipsandlasting
partnerships.
NotableAccomplishments
 Implementedaservice excellence cultureacrossall teamsandimprovedinteractionswithbusinessunits.
o Maintainand track service levels
o OptimizedHelpDesk
o Virtualized datacenters
o Builtrobust,modernCisco network
o Technology use plans
o Weekly teamblitzmeetings
o Monthly all-handsmeetings
o Leave-behindcourtesycards
 Implementedagency’sfirst ProjectManagementOffice tostandardize projectmanagementacrossthe
enterprise andbetterutilizeITstaff.
 Servedasprojectmanagerfor:
o Nextgeneratione-commerce and customerservice portal withacostof $1.6 millionandrevenue of
$50+ millionatendof yearone.
o The largestmaritime homelandsecuritysurveillance systemsinU.S.,whichcovers1,200+ square miles
using17+ towersitesoutfittedwithradarandlong-range cameras.
o Agency-wide,customerfocusedmobile experience thatreceiveda2014 VEMA award.
 Championedsignificantcost-savingstrategies:
o $40,000+ reductioninannual wirelessspendbycentralizingaccountanddevice management.
o $75,000+ reductionin annual conferencingandtravel spendbydeployingagency-ownedplatform.
o $50,000+ reductioninannual printerandconsumable spendbyeliminatingnon-networkprinters.
NICUSA,Inc. 2005 to 2007
Washington,D.C.
General Manager– Pointof Sale (June 2006 to August2007)
Director, ProjectManagement &Marketing– Pointof Sale (August2005 to June 2006)
NotableAccomplishments
 Developed first-everevergreen,touchcapable natural resource agencycustomerservice system.
 Infusedsoftware andproductdevelopmentwithawildlife managementandbiological science approach.
 Developedstrategiestominimize platformmigrationrisks fromlegacyvendortoNIC.
Associationof Fishand Wildlife Agencies 2001 to 2005
Washington,D.C.
Program Manager (June 2001 to August2005)

3. 3
NotableAccomplishments
 Developed one positionforthe advancementof technologyandcustomerservice throughoutNorthAmerica by
buildingconsensuswith60+agenciesandtheirexpectationsand needs.
 Developedaclearinghouseof:
o Systemrequirements andstandards
o Communicationtemplates
o Marketingmaterials
o Customerservice practices
o Human dimensions-basedbusiness
models
PENNSYLVANIA STATE UNIVERSITY
UNIVERSITY PARK, PA
Master of Science – 2001
Bachelor of Science – 1999
 Staff management&teambuilding
 Organization&staff development
 Service excellence &ITIL
 Customerservice
 HelpDesk operationoptimization
 Global technologydelivery
 Business processmanagement
 PMO & projectmanagement
 Strategic& businessplanning
 Processimprovements&bestpractices
 Transaction processing&fulfillmentservices
 Budgeting&cost control
 Vendormanagement
 TechnologyProcurement
 Cloud& mobile computing
 Data centermanagement&virtualization
 Cyberand physical security
 Structured methodologies
 Technology architecture &integration
 E-commerce strategy&development
 Financial institutiontransactionaudit&control
 Productdevelopment&deployments
EDUCATION
CORE COMPETENCIES