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PowerPoint Presentation by Charlie Cook
The University of West Alabama
Chapter 1
Introduction to
Human Resource
Management
Part One | Introduction
Copyright © 2011 Pearson Education, Inc.
publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–2
WHERE WE ARE NOW…
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–3
1. Explain what human resource management is and how
it relates to the management process.
2. Show with examples why human resource management
is important to all managers.
3. Illustrate the human resources responsibilities of line
and staff (HR) managers.
4. Briefly discuss and illustrate each of the important
trends influencing human resource management.
5. List and briefly describe important trends in human
resource management.
6. Define and give an example of evidence-based human
resource management.
7. Outline the plan of this book.
LEARNING OUTCOMES
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–4
Human Resource Management at Work
• What Is Human Resource Management (HRM)?
 The process of acquiring, training, appraising, and compensating
employees, and of attending to their labor relations, health and
safety, and fairness concerns.
• Organization
 People with formally assigned roles who work together to
achieve the organization’s goals.
• Manager
 The person responsible for accomplishing the organization’s
goals, and who does so by managing the efforts of the
organization’s people.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–5
The Management Process
Planning
Organizing
Leading Staffing
Controlling
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–6
Human Resource Management Processes
Acquisition
Training
Appraisal
Compensation
Labor Relations
Health and Safety
Fairness
Human
Resource
Management
(HRM)
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–7
Personnel Aspects of a Manager’s Job
• Conducting job analyses
• Planning labor needs and recruiting job candidates
• Selecting job candidates
• Orienting and training new employees
• Managing wages and salaries
• Providing incentives and benefits
• Appraising performance
• Communicating
• Training and developing managers
• Building employee commitment
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–8
Personnel Mistakes
• Hire the wrong person for the job
• Experience high turnover
• Have your people not doing their best
• Waste time with useless interviews
• Have your firm in court because of discriminatory actions
• Have your firm cited by OSHA for unsafe practices
• Have some employees think their salaries are unfair and
inequitable relative to others in the organization
• Allow a lack of training to undermine your department’s
effectiveness
• Commit any unfair labor practices
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–9
Basic HR Concepts
• The bottom line of managing:
Getting results
• HR creates value by engaging in activities
that produce the employee behaviors that
the organization needs to achieve its
strategic goals.
• Looking ahead: Using evidence-based
HRM to measure the value of HR activities
in achieving those goals.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–10
Line and Staff Aspects of HRM
• Line Manager
 Is authorized (has line authority) to direct the work of
subordinates and is responsible for accomplishing the
organization’s tasks.
• Staff Manager
 Assists and advises line managers.
 Has functional authority to coordinate personnel activities
and enforce organization policies.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–11
Line Managers’ HRM Responsibilities
1. Placing the right person on the right job
2. Starting new employees in the organization (orientation)
3. Training employees for jobs that are new to them
4. Improving the job performance of each person
5. Gaining creative cooperation and developing smooth
working relationships
6. Interpreting the firm’s policies and procedures
7. Controlling labor costs
8. Developing the abilities of each person
9. Creating and maintaining department morale
10. Protecting employees’ health and physical condition
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–12
Human Resource Managers’ Duties
Line Function
Line Authority
Implied Authority
Staff Functions
Staff Authority
Innovator/Advocacy
Functions of
HR Managers
Coordinative
Function
Functional Authority
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–13
FIGURE 1–1 Human Resources Organization Chart for a Large Organization
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–14
FIGURE 1–2 Human Resources Organization Chart for a Small Company
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–15
Human Resource Specialties
Recruiter
EEO coordinator
Labor relations
specialist
Training specialist Job analyst
Compensation
manager
Human
Resource
Specialties
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–16
New Approaches to Organizing HR
Transactional HR
group
Corporate
HR group
Embedded
HR unit
New HR Services Groups
Centers of
Expertise
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–17
Trends Shaping Human Resource
Management
Globalization
and Competition
Trends
Technological
Trends
Indebtedness
(“Leverage”) and
Deregulation
Trends in the
Nature of Work
Workforce and
Demographic
Trends
Economic
Challenges and
Trends
Trends in HR
Management
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–18
FIGURE 1–4 Trends Shaping Human Resource Management
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–19
FIGURE 1–5 Employment Exodus: Percent of employers who said they
planned as of 2008 to offshore a number of these jobs
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–20
Trends in the Nature of Work
High-Tech
Jobs
Service
Jobs
Changes in How We Work
Knowledge Work
and Human Capital
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–21
TABLE 1–1 Demographic Groups as a Percent of the Workforce, 1986–2016
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–22
Workforce and Demographic Trends
Demographic Trends
Generation “Y”
Retirees
Nontraditional Workers
Trends Affecting
Human Resources
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–23
FIGURE 1–6 Gross National Product (GNP)
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–24
FIGURE 1–7 Case-Shiller Home Price Indexes
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–25
Important Trends in HRM
The New HR
Managers
High-Performance
Work Systems
Strategic
HRM
Evidence-Based
HRM
Managing
Ethics
HR
Certification
Human
Resource
Management
Trends
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–26
Meeting Today’s HRM Challenges
Focus more on
“big picture”
(strategic) issues
Find new ways to
provide
transactional
services
The New Human Resource
Managers
Acquire broader
business
knowledge and
new HRM
proficiencies
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–27
TABLE 1–2 Some Technological Applications to Support HR
Technology How Used by HR
Application service providers
(ASPs) and technology
outsourcing
ASPs provide software application, for instance, for processing
employment applications. The ASPs host and manage the services
for the employer from their own remote computers
Web portals Employers use these, for instance, to enable employees to sign up
for and manage their own benefits packages and to update their
personal information
Streaming desktop video Used, for instance, to facilitate distance learning and training or to
provide corporate information to employees quickly and
inexpensively
Internet- and network-
monitoring software
Used to track employees’ Internet and e-mail activities or to monitor
their performance
Electronic signatures Legally valid e-signatures that employers use to more expeditiously
obtain signatures for applications and record keeping
Electronic bill presentment
and payment
Used, for instance, to eliminate paper checks and to facilitate
payments to employees and suppliers
Data warehouses and
computerized analytical
programs
Help HR managers monitor their HR systems. For example, they
make it easier to assess things like cost per hire, and to compare
current employees’ skills with the firm’s projected strategic needs
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–28
FIGURE 1–8 Effects CFOs Believe Human Capital Has on Business Outcomes
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–29
High-Performance Work Systems
• Increase productivity and performance by:
 Recruiting, screening and hiring more effectively
 Providing more and better training
 Paying higher wages
 Providing a safer work environment
 Linking pay to performance
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–30
Evidence-Based HRM
Actual
measurements
Existing
data
Providing Evidence for
HRM Decision Making
Research
studies
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–31
Managing Ethics
• Ethics
 Standards that someone uses to decide
what his or her conduct should be
• HRM-related Ethical Issues
 Workplace safety
 Security of employee records
 Employee theft
 Affirmative action
 Comparable work
 Employee privacy rights
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–32
HR Certification
• HR is becoming more professionalized.
• Society for Human Resource Management (SHRM)
 SHRM’s Human Resource Certification Institute (HRCI)
 SPHR (Senior Professional in HR) certificate
 GPHR (Global Professional in HR) certificate
 PHR (Professional in HR) certificate
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–33
The Plan of This Book: Basic Themes
• HRM is the responsibility of every manager.
• The workforce is becoming increasingly diverse.
• Current economic challenges require that HR managers
develop new and better skills to effectively and efficiently
deliver and manage HR services.
• The intensely competitive nature of business today
means human resource managers must defend their
plans and contributions in measurable terms.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–34
FIGURE 1–10 Strategy and the Basic Human Resource Management Process
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–35
K E Y T E R M S
organization
manager
management process
human resource management (HRM)
authority
line authority
staff authority
line manager
staff manager
functional authority
globalization
human capital
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–36
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of the publisher.
Printed in the United States of America.

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Introduction to Human Resource Management

  • 1. PowerPoint Presentation by Charlie Cook The University of West Alabama Chapter 1 Introduction to Human Resource Management Part One | Introduction Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
  • 2. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–2 WHERE WE ARE NOW…
  • 3. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–3 1. Explain what human resource management is and how it relates to the management process. 2. Show with examples why human resource management is important to all managers. 3. Illustrate the human resources responsibilities of line and staff (HR) managers. 4. Briefly discuss and illustrate each of the important trends influencing human resource management. 5. List and briefly describe important trends in human resource management. 6. Define and give an example of evidence-based human resource management. 7. Outline the plan of this book. LEARNING OUTCOMES
  • 4. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–4 Human Resource Management at Work • What Is Human Resource Management (HRM)?  The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. • Organization  People with formally assigned roles who work together to achieve the organization’s goals. • Manager  The person responsible for accomplishing the organization’s goals, and who does so by managing the efforts of the organization’s people.
  • 5. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–5 The Management Process Planning Organizing Leading Staffing Controlling
  • 6. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–6 Human Resource Management Processes Acquisition Training Appraisal Compensation Labor Relations Health and Safety Fairness Human Resource Management (HRM)
  • 7. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–7 Personnel Aspects of a Manager’s Job • Conducting job analyses • Planning labor needs and recruiting job candidates • Selecting job candidates • Orienting and training new employees • Managing wages and salaries • Providing incentives and benefits • Appraising performance • Communicating • Training and developing managers • Building employee commitment
  • 8. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–8 Personnel Mistakes • Hire the wrong person for the job • Experience high turnover • Have your people not doing their best • Waste time with useless interviews • Have your firm in court because of discriminatory actions • Have your firm cited by OSHA for unsafe practices • Have some employees think their salaries are unfair and inequitable relative to others in the organization • Allow a lack of training to undermine your department’s effectiveness • Commit any unfair labor practices
  • 9. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–9 Basic HR Concepts • The bottom line of managing: Getting results • HR creates value by engaging in activities that produce the employee behaviors that the organization needs to achieve its strategic goals. • Looking ahead: Using evidence-based HRM to measure the value of HR activities in achieving those goals.
  • 10. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–10 Line and Staff Aspects of HRM • Line Manager  Is authorized (has line authority) to direct the work of subordinates and is responsible for accomplishing the organization’s tasks. • Staff Manager  Assists and advises line managers.  Has functional authority to coordinate personnel activities and enforce organization policies.
  • 11. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–11 Line Managers’ HRM Responsibilities 1. Placing the right person on the right job 2. Starting new employees in the organization (orientation) 3. Training employees for jobs that are new to them 4. Improving the job performance of each person 5. Gaining creative cooperation and developing smooth working relationships 6. Interpreting the firm’s policies and procedures 7. Controlling labor costs 8. Developing the abilities of each person 9. Creating and maintaining department morale 10. Protecting employees’ health and physical condition
  • 12. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–12 Human Resource Managers’ Duties Line Function Line Authority Implied Authority Staff Functions Staff Authority Innovator/Advocacy Functions of HR Managers Coordinative Function Functional Authority
  • 13. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–13 FIGURE 1–1 Human Resources Organization Chart for a Large Organization
  • 14. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–14 FIGURE 1–2 Human Resources Organization Chart for a Small Company
  • 15. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–15 Human Resource Specialties Recruiter EEO coordinator Labor relations specialist Training specialist Job analyst Compensation manager Human Resource Specialties
  • 16. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–16 New Approaches to Organizing HR Transactional HR group Corporate HR group Embedded HR unit New HR Services Groups Centers of Expertise
  • 17. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–17 Trends Shaping Human Resource Management Globalization and Competition Trends Technological Trends Indebtedness (“Leverage”) and Deregulation Trends in the Nature of Work Workforce and Demographic Trends Economic Challenges and Trends Trends in HR Management
  • 18. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–18 FIGURE 1–4 Trends Shaping Human Resource Management
  • 19. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–19 FIGURE 1–5 Employment Exodus: Percent of employers who said they planned as of 2008 to offshore a number of these jobs
  • 20. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–20 Trends in the Nature of Work High-Tech Jobs Service Jobs Changes in How We Work Knowledge Work and Human Capital
  • 21. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–21 TABLE 1–1 Demographic Groups as a Percent of the Workforce, 1986–2016
  • 22. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–22 Workforce and Demographic Trends Demographic Trends Generation “Y” Retirees Nontraditional Workers Trends Affecting Human Resources
  • 23. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–23 FIGURE 1–6 Gross National Product (GNP)
  • 24. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–24 FIGURE 1–7 Case-Shiller Home Price Indexes
  • 25. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–25 Important Trends in HRM The New HR Managers High-Performance Work Systems Strategic HRM Evidence-Based HRM Managing Ethics HR Certification Human Resource Management Trends
  • 26. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–26 Meeting Today’s HRM Challenges Focus more on “big picture” (strategic) issues Find new ways to provide transactional services The New Human Resource Managers Acquire broader business knowledge and new HRM proficiencies
  • 27. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–27 TABLE 1–2 Some Technological Applications to Support HR Technology How Used by HR Application service providers (ASPs) and technology outsourcing ASPs provide software application, for instance, for processing employment applications. The ASPs host and manage the services for the employer from their own remote computers Web portals Employers use these, for instance, to enable employees to sign up for and manage their own benefits packages and to update their personal information Streaming desktop video Used, for instance, to facilitate distance learning and training or to provide corporate information to employees quickly and inexpensively Internet- and network- monitoring software Used to track employees’ Internet and e-mail activities or to monitor their performance Electronic signatures Legally valid e-signatures that employers use to more expeditiously obtain signatures for applications and record keeping Electronic bill presentment and payment Used, for instance, to eliminate paper checks and to facilitate payments to employees and suppliers Data warehouses and computerized analytical programs Help HR managers monitor their HR systems. For example, they make it easier to assess things like cost per hire, and to compare current employees’ skills with the firm’s projected strategic needs
  • 28. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–28 FIGURE 1–8 Effects CFOs Believe Human Capital Has on Business Outcomes
  • 29. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–29 High-Performance Work Systems • Increase productivity and performance by:  Recruiting, screening and hiring more effectively  Providing more and better training  Paying higher wages  Providing a safer work environment  Linking pay to performance
  • 30. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–30 Evidence-Based HRM Actual measurements Existing data Providing Evidence for HRM Decision Making Research studies
  • 31. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–31 Managing Ethics • Ethics  Standards that someone uses to decide what his or her conduct should be • HRM-related Ethical Issues  Workplace safety  Security of employee records  Employee theft  Affirmative action  Comparable work  Employee privacy rights
  • 32. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–32 HR Certification • HR is becoming more professionalized. • Society for Human Resource Management (SHRM)  SHRM’s Human Resource Certification Institute (HRCI)  SPHR (Senior Professional in HR) certificate  GPHR (Global Professional in HR) certificate  PHR (Professional in HR) certificate
  • 33. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–33 The Plan of This Book: Basic Themes • HRM is the responsibility of every manager. • The workforce is becoming increasingly diverse. • Current economic challenges require that HR managers develop new and better skills to effectively and efficiently deliver and manage HR services. • The intensely competitive nature of business today means human resource managers must defend their plans and contributions in measurable terms.
  • 34. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–34 FIGURE 1–10 Strategy and the Basic Human Resource Management Process
  • 35. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–35 K E Y T E R M S organization manager management process human resource management (HRM) authority line authority staff authority line manager staff manager functional authority globalization human capital
  • 36. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1–36 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.

Editor's Notes

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