Research Development and Operations

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Lauren Michael Flores
(XXX) XXX-XXXX email_address@emailclient.com www.linkedin.com/in/laurenmichaelflores
SUMMARY
A creative and dynamic research development and operations professional with 5 years of progressive experience across a diverse
set of research and operational segments. Proven ability to combine vision and creative expertise to execute organizational goals
through well-developed leadership, project management, and team building. Proven success with facilitating research goals, product
development, organizational development and support, and repositioning organizations for rapid expansion and growth.
Some areas of expertise include:
▪ Research and Development
▪ Budget Planning and Management
▪ Logistical Support
▪ Marketing and Branding
▪ Exploratory and Primary Research
▪ Interface and Usability Testing
▪ Heuristic Evaluations
▪ Project Management
▪ Quantitative / Qualitative Methods
▪ Task Analysis; Prototype Testing
▪ Data Coding, Analysis, and Reports
▪ Business Development and Outreach
▪ Cognitive Psychology
▪ Public and Stakeholder Relations
▪ Personnel Development and Training
▪ Data Management
▪ Event Planning and Management
▪ Participant Recruitment - Intake/Outtake
▪ Design Testing and Analysis
▪ User / Behavioral Research
▪ A/B Testing; 1:1 Interviews; Surveys
PROFESSIONAL EXPERIENCE
UNIVERSITY OF CALIFORNIA – RIVERSIDE | Riverside, CA September 2014 – April 2018
Research Development and Operations Officer at UCR Brain Game Center
Website: http://braingamecenter.ucr.edu
Responsible for the development and operational control of all research center activities, including, but not limited to: evaluating and
implementing research projects, ensuring quality assurance of all project and staff activities, overseeing communication between
research staff and dev teams, product design and development, monitoring a research budget over $9.5M, organization development
within the university and community, and organizational management of research center and a staff of more than 35 personnel.
Key Contributions:
▪ Senior research associate working as an internal resource, providing guidance on research methodology and user experience to
design and development teams, key stakeholders, and collaborators in order to ensure informed data driven designs. Effectively
planned and conducted all internal and external research projects, while also gathering and analyzing actionable data from a wide
variety of qualitative and quantitative research methods (lab studies, heuristics, surveys, etc.)
▪ Consistently increased project efficiency, including, but not limited to: designing a universal recruitment database of past,
present, and prospective participants. Increased internal research productivity from 2 to 6 projects per quarterly review, as well as
external research productivity to 3 projects per quarterly review. Productivity increase led to an increased reinvestment of $500k
from the university, and the relocation of the research center from a 1,000 sq. ft. on-campus unit into a 4,500 sq. ft. off-campus
suite.
▪ Consistent organization expansion and growth, including, but not limited to: spearheading the creation and development of the
research center’s first expansion site at the university’s fitness and recreation center. Resultant availability of brain training games
in a health and fitness environment increased the research center’s visibility and produced a positive return in research
participation interest.
▪ Lead on product design and development, working with dev engineers to create and develop prototype testing, usability testing,
scenes, story lines, character biographies, and the implementation of cognitive gamification mechanics for all brain training
games. Example project - Recollect the Game - https://itunes.apple.com/us/app/recollect-the-game/id1028598975?mt=8.
UNITED STATES SENATE | Washington, DC March 2014 – June 2014
Administrative and Legislative Intern for U.S. Senator Dianne Feinstein
Conducted exploratory research and submitted bill proposals for legislative assistants, wrote constituent letters, and guided
constituents through government entities such as the Department of Veteran Affairs. Worked closely with the Communications
Director and Press Secretary to address media inquiries regarding the Senator’s position on legislation, press releases, and
current events. Worked with administrative staff to orchestrate weekly constituent breakfasts with the Senator - managed scheduling
conflicts, corresponded with constituent requests, and directed setup and information sessions for the staff leading up to the event.
Key Contributions:
▪ Contributed writing efforts for speech remarks, resolutions, and proclamations presented on the Senate Floor and at special
events. Addressed issues such as the California drought crisis, sustainable energy practices, student-loan options, and quality
control in VA hospitals.

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Lauren Michael Flores – Page 2
(XXX) XXX-XXXX email_address@emailclient.com www.linkedin.com/in/laurenmichaelflores
UNIVERSITY OF CALIFORNIA – RIVERSIDE | Riverside, CA April 2013 – March 2014
Lab Manager in Department of Psychology
Responsible for lab management and technical support, including but not limited to: performing research techniques and procedures,
training of incoming laboratory members (new postdocs, undergraduate researchers, staff, etc.) in lab safety, lab organization, basic
techniques/orientation, overseeing inventory and ordering of supplies, maintenance and acquisition of laboratory equipment,
organization of events and meetings, and coordination of lab safety efforts.
Key Contributions:
▪ Assistant research associate monitoring research projects at all phases of a project lifecycle: concept testing, pilot testing, series
maintenance, and tracking health after launch. Contributing original ideas and handling inter-laboratory collaborations, including
exchange of materials and information based on coded, analyzed, and reported data results.
▪ Project Leader of a National Science Foundation study in eyewitness identification and memory, which entailed maintaining
research budget, tracking and submitting expenditures and compiling and reporting data results.
EDUCATION AND TECHNICAL PROFICIENCES
Bachelor of Arts, Psychology and Law & Society (June 2014)
Graduating Class Commencement Speaker
University of California-Riverside, Riverside, CA
Technical Skills
▪ Microsoft Office (Word, Excel, PowerPoint, Access, etc.) ▪ Visual Studio ▪ Adobe Creative Studio (Photoshop, Illustrator, etc.)
▪ Qualtrics ▪ SQL ▪ SPSS ▪ MATLAB ▪ APIs (Unity, Xcode (iOS/macOS), Android) ▪ Git repositories ▪ Google G Suite (Creation,
Storage, & Developer Apps) ▪ Intranet Quorum
Working Knowledge: ▪ HTML ▪ JavaScript ▪ C# ▪ Python
PUBLICATIONS
1. Mohammed, S., Flores, L., Deveau, J., Hoffing, R. C., Phung, C., Parlett, C. M., . . . Seitz, A. R. (2017). The Benefits and
Challenges of Implementing Motivational Features to Boost Cognitive Training Outcome. Journal of Cognitive
Enhancement,1(4), 491-507. doi:10.1007/s41465-017-0047-y
PUBLIC SPEAKING AND TALKS
Games for Change Festival July 30, 2017
Parsons School of Design | New York, NY
Guest Presenter
▪ “How uncertainty can be used to influence learning” – We presented on the relationship of individualized learning paradigms and
the role of Bayesian estimators and machine learning within learning-based game mechanics.
Startups for Innovators May 2, 2017
University of California-Riverside | Riverside, CA
Guest Speaker
▪ I presented to a group of regional venture capitalists on the value and importance in assigning immediate and aggressive attention to
researchers and startup groups interested in attacking the market segment of brain-training games. VCs are essential key players for
establishing a more robust approach to this specific market segment than are current influencers such as Lumosity.