4. 4
Newmanās Own is a brand that gives all
proļ¬ts to charity. It has 27 different
salad dressings on the market. It also
has products such as pizza, wine and
lemonade.
āØ
It was our goal to pinpoint what
Millennials, speciļ¬cally people 18-29
years-old, want as a consumer in
general and as a salad dressing user.
Instead of being too narrowly focused
we challenged ourselves to examine all
their purchasing habits.
Over the last three months we have
lived and breathed the consumer and
tried to strip our preconceived notions
in order to be active listeners and
learners.Through secondary research
and various primary research
techniques, we have tapped into some
helpful insights that we hope can make
a difference at Newmanās Own.
While it does face several threats in the
highly competitive salad dressings
market, Newmanās Own also has many
exciting opportunities ahead of it. The
Millennials are in reach. Newmanās Own
might just need to make some changes
to harness them.
Newmanās Own
Introduction
6. 6
Newmanās Own has been in business since 1982.
It was founded by actor, husband and father Paul Newman.
Newmanās Own has given over $450 million to charity in the past 30 years.
It produces over 200 individual products across 20 categories.
āLetās give it all awayā - Paul Newman
1925 - 2008
Newmanās Own prides itself
in good, quality food. While
it isnāt the cheapest on the
market, one has to pay for
the quality of goods one
receives. Its founder, Paul
Newman, pushed for this
same quality from day one.
Paul was humble in saying
he felt āhe had been lucky in
life, and helping others was
just the right thing to do.ā
Newmanās Own is surprised
by its own success, but
ensures it will not stop
here, and it will continue to
serve charities with its
proļ¬ts.The brand itself
delivers all of its proļ¬ts to
the Newmanās Own
Foundation, and it is
responsible for donating the
money. Newmanās Own
Foundation does not
maintain an endowment,
raise funds, or even accept
donations. Its values are:
common purpose, freedom
to dream, trust and respect,
quality, and serious fun. It
strives to live out Newmanās
philanthropic legacy for him.
7. 7
MILLENNIALS
Lifestyle/Demographics/Work
- Millennials are an ethnically diverse generation.
- Only 30 percent of Millennials are married.
- 47 percent of Millennials hold some form of higher education.
- Millennials say the most important things in their lives will be: being a good parent, having a successful
marriage, and helping others in need.
- Millennials are 60 percent white, 20 percent hispanic, 14 percent black, and 5 percent asian.
- Facebook and Twitter are where Millennials turn to for information.
- By 2025, 3 out of every 4 workers globally will be Millennials.
- By 2018, Millennials will have the most spending power of any generation.
- In the last 5 years, 87 percent of Millennial workers took on management roles.
- Millennials have been shaped by technology.
- Millennials value community, family and creativity in their work.
Purchasing
- 1/3 of Millennials said packaging is important - more so than any other generation.
- 62 percent of Millennials are frequently inļ¬uenced by cause-related marketing.
- Millennials want a connection to the brand.
- Millennials shop by meal and recipe, not by list.
- Millennials use four or more sources to decide what to purchase.
- Millennials want to give back through their purchases, and 75 percent expect a company to have a
charitable component.
- 63 percent of Millennials prefer to make frequent trips to the grocery store rather than one large trip.
- Millennials are more likely than other generations to indicate that single-serve packaging would
inļ¬uence them to purchase one product over another.
whymillennialsmatter.com
8. 8
Newmanās Own social presence is active but lacking. The company is present on all social media platforms,
but its strategy is not clear. On multiple platforms there are Newmanās Own and Newmanās Own Foundation
accounts that create confusion amongst the consumers when they are tagging the company.
@NewmansOwnFdn:
1287 followers
@NewmansOwn:
25 followers
NOF: 214
followers
31 posts
NOF: 75 followers,
279 pins
NO: 7 followers,
11 articles posted
Last post: May 2015
Average of 43.2
comments per post
NOF: 2,455 likes
NO: 66,411 likes
SOCIAL MEDIA STATS
BuzzFeed
By having a page on BuzzFeed, Newmanās Own can reach a younger audience. But the account has not
been active in four months, and the links in the articles go to various blogs.The reactions to the BuzzFeed
posts vary.
Facebook
People engage most with Newmanās Own on this platform, commenting about Paul, recipes, and why they
love its products. Posts including Paul Newman receive up to 430 likes, compared to posts that include the
product receive 50 on average.The company often replies to positive and negative comments made by
consumers.
Pinterest
While Newmanās Own isnāt very active on Pinterest, consumers tagging Newmanās Own are. Pinners often
pin recipes including Newmanās Own dressing, post about its charities, and even have boards dedicated to
Newmanās Own.
Twitter
@NewmanOwnFdn is the most popular twitter account - tweeting/retweeting about the charities the
company donates to. It does not respond to people who tweet them, but favorites tweets that they are
tagged in.The @NewmansOwn account has not tweeted.
Instagram
Newmanās Own is not active on Instagram, while the Foundation is.The account posts pictures from
different charitable events, but consumers are tagging the foundation in pictures of food with Newmanās
Own products.
9. 9
SOCIAL
LISTENING
Consumers love engaging with Newmanās
Own on social media, and on certain
platforms it appears that
consumers love engaging
with Newmanās Own more
than Newmanās Own loves
engaging with consumers.
This is apparent on Instagram - where
consumers are most likely to post
pictures of their food. Newmanās Own
does not have an active account to reply.
People resort to tagging Newmanās Own
Foundation in their pictures of food.
Consumers engage the most with
Newmanās Own through Facebook. People
share about their love of Paul Newman,
the products, and the charity. Newmanās
Own often replies to the comments on
Facebook, creating a conversation with
the consumer.
12. 12
āØ
P
R
I
M
A
Research Methodologies
Y
For our primary research, we needed participants who were
both men and women between the ages of 18-29. In our focus
groups we talked to both users and non-users.We were looking
for participants who had bought salad dressing in the past three
months.
In order to discover these participants, we created a screener
consisting of seven questions. Using Qualtrics we were able to
insert skip logic into the survey.This allowed us to choose
several questions where the answers given deļ¬ned whether or
not the participants were applicable for our research.The
criteria were age and whether or not the surveyor had
purchased salad dressing in the past three months. All of the
team members distributed the screener through social media,
email and by word-of-mouth to friends, family and peers.
We received 332 responses to the screener with 107 people
meeting the requirements for participation.We ended up with
three focus groups of six people and four shop-a-longs.
14. 1. How old are you?Ā
o 17 or younger
o 18 to 20
o 21 to 23
o 24 to 26
o 27 to 29
o 30 or older
2. What is your gender?Ā
o Male
o Female
o Prefer not to answer
3. Have you purchased salad dressing in the past 3
months?Ā
o Yes
o No
4. On average, how much do you spendĀ weekly on groceries?
o $0-$25
o $26-$50
o $51-$100
o $101-$150
o $151-$200
o $201 or more
5. Which of the following salad dressings have you purchased? Check all that apply. Ā
o HiddenValley
o Kraft
o Wish-Bone
o Newman's Own
o Store Brand
o Other (please specify)āØ
6. How much do you value brands that give back/donate to charities?
o Highly unimportant
o Unimportant
o Neutral
o Important
o Highly important
7. If selected, would you be willing to participate in further research?You will be rewarded
for your time.
o Yes
o No
14
S
C
R
E
E
N
E
R
332 Screened
58 % Newmanās
Own users
107 Passed
15. 15
Purpose: To uncover the attitudes and opinions of Millennials towards the salad dressing
category, notably the brand Newmanās Own, and their level of brand awareness.The
information collected will be used to develop consumer insights and drive creative strategy
and a brief.
Introduction: Hello, Iām Hailey and I would like to thank you for coming to our discussion
today. Ā We will be talking about charitable giving in the food category. All answers are valid so
do not feel afraid to speak up. We hope to hear from everyone this afternoon. Donāt worry
about the people taking notes as they are just helping me remember what is said. Please feel
free to get snacks at any point during our meeting.
Itās going to be weird, but letās get emotional!
Warm Up (5 -10 minutes)
What is your typical meal? Write it down.
What do you eat when you want to feel healthy? Draw and label it.
In-Depth Discussion
1. Eating Healthy
1. Does anyone or anything inļ¬uence your grocery shopping?
Probe for: natural ingredients, generational encouragements, food for a cause
Listen for: health consciousness, where sources of info come from (blogs, magazines,
friends)
2. What grocery items are you willing to splurge on?
Probe for: what constitutes a splurge?Why these foods in particular?
Ā Ā Ā Ā Ā Ā Ā Listen for: condiments, name brands
3. What constitutes healthy for you, and why do you think you think that?
Probe for: calories, protein, vegetables, sugar, carbs
Listen for: where they get it from? Ā
2. Ā Ā Ā Ā Eating Salads
Exercise: Please describe your idea of a perfect salad. Also, write it down.
Probe for: Is there salad dressing on it? How large or small is the salad? Is there a
difference between the perfect salad and a healthy salad? Perfection = satisfying or
healthy?
Listen for: type of salad dressing (lite dressings, no dressings). Why is this your perfect
salad?
1. Why do you eat a salad?
Probe: protein, health, yumminess
2. What are your salad rituals?
Probe: Is salad the main dish or a side? How often do you eat salad?
3. Where do you buy your salad?
Probe: make salad, pre-packaged salad, whom youāre with
FOCUS GROUP DISCUSSION GUIDE
17. 17
Eating healthy is about feeling good, physically and mentally, during and after a meal.
ā¢ āI eat a salad to feel healthy. Whenever you eat something bad you never feel good after.ā -
Casey
ā¢ āWhen I eat salads I feel physically better and get the satisfaction of eating healthy and get that
āgo me!ā feeling.ā - Dalton
Many young people want quick and easy meals to go along with their
busy schedules.
ā¢ āNow that Iām in college Iām all about convenient meals. I donāt
want to spend more than 5 minutes in the kitchen.ā - Molly
ā¢ āIf Iām spending more than 15 minutes making something then itās
not worth it.ā - Jack
Dressing makes or breaks the taste and health factor of a salad. Itās the
most important part of this meal.
ā¢ ā The dressing is the most important part of a salad. Iām not going
to eat just leaves.ā - Meagan
ā¢ āThe dressing deļ¬nes the taste and the health aspect.ā - Kourosh
Newmanās partnership with McDonaldās may be hurting the brandās image.
ā¢ āWhenever I think of Newmanās I associate them with McDonaldās
dressing. So I just associate them with being cheaper. It affects my perception of
the brand negatively.Thatās really the only thing I know about them.ā - Henry
Attractive packaging may have a positive affect on purchase behavior.
ā¢ āIām a really visual person and if itās packaged really well I will
purchase it over bad packaging regardless of the product.ā - Lyndie
Many people are hesitant to fully trust brandsā charitable causes.
ā¢ 5 out of 6 of the focus group members felt this way.
In one focus group, not a single member knew who Paul Newman was.
There is a comfort in purchasing brands that parents used.
ā¢ āMy family always used Kenās Light Caesar, so I always buy
Kenās Light Caesar.ā - Jennifer
Most Millennials perceive the Newmanās Own user as an older, more
afļ¬uent person.
Many Millennials are not yet brand loyal to a speciļ¬c salad dressing brand, and they do seek variety.
ā¢ āThereās deļ¬nitely brands Iām more familiar with, like HiddenValley, but Iāll try out new dressings if
they look good.ā - Brianna
FOCUS GROUP FINDINGS
25. 25
The Striving Soul Seeker always
loved coming home from school to
dad making chocolate chip cookies.
The recipe hadnāt changed since
great grandma ļ¬rst wrote it down.
The Striving Soul Seeker thinks back
fondly on the memories of after-
school snacking, but is also looking
forward to the new memories and
recipes to be made. Recipes, like
brands, that have been around and
have stayed true to tradition are
important to the Striving Soul
Seeker. For them, longevity shows
quality.They trust brands that have
stood the test of time just like they
always trust great grandmaās cookies
to be delicious.
The Striving Soul Seeker cares
about others and wants to do their
part in improving the community.
They know about different
charities and have a diverse set of
non-proļ¬t groups they like. Special
Olympics and American Red Cross
are a few of their favorites, and
they are always looking for more.
A Closer Look At Our Targetā¦
27. 27
Worth of Well-being
āØ
After I come back from the gym, I want to eat something that doesnāt destroy my
workout but is still satisfying. When I eat, I donāt just feed my appetite; I feed my soul.
Whatever I put into my body needs to nourish me from the inside out. I would like for
the foods I eat to be three ingredients or less ā the closer it is to the source the better.
Heart of the Insight
āI did a lot of research into healthy diets this summer because I was really overweight for a
long time. So I read a lot of material onlineā¦I mainly just searched for recipes on Googleā¦I
would usually do shopping ļ¬rst and then ļ¬gure out recipes based on what I have.ā
- Chris
āYou feel physically better and get the satisfaction of eating healthy and get that āgo me!ā
feeling.ā
- Alex
29. 29
Comfort in Longevity
As Iām going through this ever-changing journey, Iāve learned the value of tradition.While
there are a lot of things changing around me, itās nice to know there are things out
there that can stand the test of time.
Heart of the Insight:
āI only buy OceanSpray brand Craisins, that is all I buy, because it just doesnāt taste the
same. It might taste the exact same and be all in my head, but I always grew up with that.ā
- Natalie
āI feel like living at home over the summer is usually what I base [my eating] off of, what my
parents are eating.ā - Amy
āMy parents inļ¬uence me a lot. I donāt eat fast food or anything like that. I try to eat as healthy
as possible.ā -Sarah
31. Purchase with a Purpose
31
TENSION # 1
I eat a salad to feel and be healthy, but I do put dressing on my salad. It just isnāt perfect
without it. I know that it isnāt super healthy, but I feel that everything else in the salad
outweighs the ābadā in the dressing.
Social Norm: Eating salad to be āhealthy.ā
Consumer Behavior: A perfect salad is one with good leaves and good dressing, but perfect
doesnāt mean healthy.
Quotes:
- Ā āI canāt eat salad without dressing even though sometimes it isnāt the healthiest.ā -
Brianna
- āMy perfect salad, I wouldnāt say it was unhealthy, but it probably has no nutritional
value.ā - Alex
- āI eat salad when I go out, looking for something lighter to eat. I feel healthy. I don't
think Iām healthy.ā - Alyssa
- āMy favorite salad is the Caesar salad kit from Hy-Vee because it has the best stuff in
it. But itās not a healthy salad.ā - Bridget
38. 38
CONCLUSION
Hailey Y:āThe Newmanās Own qualitative research project allowed me to better understand how agencies discover a target
consumer, uncover insights and conduct meaningful primary research. By far, the most eye-opening experience was leading
the focus groups. I learned how to ask questions that made people think more deeply about their actions, I saw how
important word choice is, and more than anything I learned more about myself as a researcher and communicator.
Moderating the focus groups gave me conļ¬dence in my communication skills and now I am conļ¬dent that I am in the right
career ļ¬eld!ā
Clara K: āThe Newmanās Own Brand Project taught me a lot about team work and time management. Being blessed with a
good team is something that is not to be taken for granted, but collaboration takes a lot of work. From working on the book,
I learned a lot about my creative eye, and I thoroughly enjoyed illustrating our thoughts visually and linguistically. I feel a
sense on ownership of Newmanās Own and feel passionate about making a difference for the brand. I might just be inclined
to send them an emailā¦ā
Lauren B: āThis Newmanās Own project has provided me with a deeper understanding of the extensive, yet rewarding work
that goes into account planning.Watching the evolution of our teamās work has been such a great experience. It is so exciting
to have the opportunity to showcase all of our efforts and ļ¬ndings.Throughout this assignment, each team memberās efforts
ļ¬owed seamlessly and ultimately led to the success of the project. As this journey comes to an end, I can conļ¬dently say that
I possess greater knowledge of effective teamwork, qualitative research, consumer insights, and consumersā connections to
the brand.ā
Haley H: āWorking on the Newmanās Own brand project has taught me many different things this semester, but most
importantly how to work with a team efļ¬ciently. Great time management was extremely important during the project and
we executed it to our full extent. On top of teamwork, I was immersed into many aspects of account planning. My skills in
primary and secondary research, focus groups, and consumer insights have been expanded to a level where I feel comfortable
taking this knowledge into the work force. I also have a greater respect for account planners as a whole because I know how
much effort and client involvement goes into their job.ā
Claire T: āThrough identifying Newman's Own target consumer I learned the simple complexity of insights.The insights, like
a salad not having to be a 'healthy salad,ā is a simple thought, but very insightful into how our target consumers view salad
dressing. Our insights allowed our team to build out a target proļ¬le to represent theĀ Newman's Own consumer. This project
allowed me to gain insight into the larger picture of account planning.The Striving Soul Seeker resonated with our whole
team, and I imagine in ļ¬ve years we will all be drinking red wine watching the news in our cozy apartments!āāØ
Lauren H: āAfter working on this project I have been able to learn a lot about primary research. I had never actually
conducted primary research before and I have been able to learn about actually conducting the different forms of research
and how to analyze it afterwards. I also gained a better understanding of what a consumer insight actually is.This experience
has shown me a different aspect of the advertising process that I didnāt really know about before.ā