Presentation at the Criterion Enhancing Student Experience Conference, Melbourne, April 2018

1. Deakin University CRICOS Provider Code: 00113B
Laura Burge,
Student Experience Manager,
Deakin Residential Services
Embed, Enrich, Engage:
Building Community Through
Your Student Experience

2. Deakin University CRICOS Provider Code: 00113B
 Embedding Shared Community
Values
 A Framework to Enrich the Student
Experience
 Engaging Students though an
online pre-arrival Induction
Outcomes

3. Deakin University CRICOS Provider Code: 00113B
Deakin
Residential
Services

4. Deakin University CRICOS Provider Code: 00113B
“…successful communities
are those that share
common values, so that all
individuals, irrespective of
background, feel that they
have something in common
with each other.”
Strike (1999)

5. Deakin University CRICOS Provider Code: 00113B
Increased connectedness, inclusion and
belonging
A feeling of ownership of learning
and issues
A sense of commitment
Every individual has something of value
to contribute
Cooper 2009; Foubert et al 1998; Posner et al 1985; Strike 1999

6. Deakin University CRICOS Provider Code: 00113B
Personal
Growth
Decreased
Behavioural
Issues
Lasting
Legacy
Posner, Kouzes & Schmidt 1985

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Rules, Policies & Documents
Communication Campaign
Residential Leadership
Incidents & Discipline
Events & Programming
Awards & Recognition

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97%
felt safe &
comfortable in
new home
99%
understood key
rules & actively
contribute to
positive culture
97%
awareness of
RESPECT Values
89%
felt that
community
upheld RESPECT
Values
90%
felt Residential
Leaders upheld
RESPECT Values

12. Deakin University CRICOS Provider Code: 00113B
2017 RESPECT Values Index
Value Max. Score Index Score % Index
General 16 12.2 76%
Responsive 12 8.7 72%
Encouraging 12 10.4 87%
Safe & Secure 12 9.6 80%
Proactive 12 8.2 69%
Enjoyable 12 10.1 84%
Connected 12 9.2 76%
Tolerant 12 9.5 79%
77.9
100

13. Deakin University CRICOS Provider Code: 00113B
Significant learning occurs
beyond the traditional
classroom. Structured and
tailored programming promotes
individual and community
development, aids transition
and enhances the formal
curriculum.
Coates & Edwards 2009; Huh & Kuh 2003;
Krause 2005; Paltridge ete al 2010;
Rendon 1994; Steffes 2004)

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20. Deakin University CRICOS Provider Code: 00113B
Minimum Requirements
Quality Over Quantity
Individually Tailored Programs

21. Deakin University CRICOS Provider Code: 00113B
77%
Academic
84%
Health &
Wellbeing
89%
Social &
Community
79%
Leadership
77%
Arts & Culture

22. Deakin University CRICOS Provider Code: 00113B

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“…the initial student experience
in higher education is pivotal in
establishing attitudes,
expectations, motivation and
approaches to learning.”
(Bowles et al 2011)

24. Deakin University CRICOS Provider Code: 00113B

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Rules Applying to Behaviour
Consent
Drugs & Alcohol
Safety & Security
Community Values
Meet the Team

26. Deakin University CRICOS Provider Code: 00113B
‘…I thought the
format was great. It
was much better
than just getting
people to read some
information and tick
a checkbox at the
end.”
‘I’ve experienced issues of
peer pressure in the past
when it involves drinking,
…the most important thing to
remember is you should
never feel pressured to drink.
It’s completely ok to say no
and have a night in, just as it
is equally ok to go out with
friends and have a few
drinks.’
‘The course was a great way to
understand the policies, rules,
what to expect living on
res…and how to treat other
people.

27. Deakin University CRICOS Provider Code: 00113B
Administration &
Consultation
Measurement &
Reporting
Engagement &
Interactivity

28. Deakin University CRICOS Provider Code: 00113B
 Role of all services in the student
experience and community
building
 Adaptability and transferability of
our values, framework or
induction
 Collaborate and connect!
Summary

29. Deakin University CRICOS Provider Code: 00113B
LAURA BURGE
Student Experience Manager
Deakin Residential Services
https://www.linkedin.com/in/lauracburge/