Introduction to the lakehouse group

An introduction
to Lakehouse
ANINTRODUCTIONTOLAKEHOUSEwww.lakehouse.co.uk

Lakehouse is an asset and
energy support services group
that constructs, improves,
maintains and provides services
to homes, schools, public and
commercial buildings with a
focus on the UK public sector
and regulated markets.

LAKEHOUSE AT A GLANCE
1988 ESTABLISHED
Lakehouse is an asset and energy
support services group, established in
1988. In 2015 we successfully floated
on the London Stock Exchange
4MARKETS
We address four core public sector
markets – social housing, education
and public buildings as well as the
industrial and commercial sector.
4SERVICE AREAS
Regeneration
Compliance
Energy Services
Construction
28YEARS OF
CONTINUOUS GROWTH
Lakehouse has continued to show
both organic and acquisitive growth.
97%OF REVENUES
97% of Lakehouse revenues are from the public sector and
regulated markets, where we create and maintain long term
relationships.
£340m
Group turnover for the financial year 2014/15
was £340m
10ACQUISITIONS
We have made ten significant
acquisitions since 2011.
K&T Heating (2011), Allied
Protection (2012), Foster (2013),
Everwarm and H2O Nationwide
(2014), Providor, Orchard Energy,
Sure Maintenance, Aaron Services and
Precision Lifts (2015).
2,400EMPLOYEES
We directly employ over 2,400 people, who deliver
award-winning construction, improvement and
maintenance projects.
35We operate in 35
locations across
the UK.
Romford (head office),
Basildon, Bathgate,
Bedford, Birmingham,
Boston, Brentwood,
Bridgend, Bristol,
Cambridgeshire,
Camden, Charlton,
Corby, Dereham, Elland,
Enfield, Glasgow,
Norfolk, Hackney,
Ipswich, Hampshire,
Kent, Grantham,
Lincoln, Liverpool,
Gateshead, Newmarket,
Northampton, Norwich,
Southend, Suffolk,
Sutton, Upminster,
West Midlands and
West Sussex.

Lakehouse operates through
four divisions:
Regeneration provides planned and
responsive maintenance services
for social housing clients, which
are mainly local authorities and
housing associations. The division
operates through three businesses:
Regeneration (South), Regeneration
(East) and Regeneration (North).
Energy Services provides a range
of energy efficiency services for
primarily social housing and private
homes. The division also uses these
services to deliver carbon emissions
savings for energy companies,
enabling them to meet their legislative
targets. In addition, the division
offers renewable technologies,
smart metering services and energy
brokerage to customers throughout
the UK.
Regeneration
Energy Services
Compliance comprises planned and
responsive maintenance, installation
and repair services to local authority
and housing association clients, in
the areas of gas, fire and electrical,
water and air hygiene, and lifts. These
services cover clients’ social housing
and public building assets.
Construction offers refurbishment
and small to medium-sized public
building works, predominantly for
local authority clients. The division
focuses on clients in the education
sector, although it also delivers
some works to a range of other
public buildings.
Compliance
Construction

Lakehouse provides planned, preventative and reactive
maintenance services for social housing in the South on a
one-off contract basis and as part of ongoing framework
agreements that specify a continuous cycle of maintenance.
We work with our customers to determine the design of our
services, based on the needs of residents, the environmental
circumstances and cost and time requirements. We play
an active role engaging with resident representative groups
to ensure our projects cause minimum disruption and meet
residents’ expectations.
A significant part of our service is project managing delivery
and ongoing resident liaison. Whether we are delivering
new kitchens, bathrooms, roofs or flooring, we are mindful
of individual circumstances including health needs, working
hours, cultural preferences and childcare arrangements.
Our teams comprise of experienced professionals who
understand the constraints of complex refurbishments and
the need to control costs whilst also meeting residents’
expectations. A dedicated project manager ensures full
commitment and highest standards throughout the life of
the project.
Our clients and their residents are assured a fast, efficient
and friendly service, thanks to our team of fully qualified,
highly skilled professionals. Work is managed from our
London call centre which operates around the clock, 365
days a year, providing an unrivalled service, particularly for
urgent repairs and emergencies such as vandalism, break-
ins, leaks and fire damage.
Regeneration
(South)
Carol Bailey
Managing Director,
Regeneration (South)
Carol has accumulated 15 years’
experience with public and private
sector clients, delivering Decent
Homes Projects (internals and
externals); facilities management
(soft services and mechanical
and electrical); and contract
development.
Regeneration (South)
Head Office:
Academy Place,
1-9 Brook Street,
Brentwood, Essex
CM14 5NQ
www.lakehouse.co.uk
For more information about our
Regeneration (South) division please
contact Carol Bailey on
07841 800 936 or by email at
carol.bailey@lakehouse.co.uk

With operations across East Anglia, in Wisbech, Norwich
and Needham Market and now as far north as Grantham,
Foster’s Customer Response Centre is able to respond to
client requirements and take rapid action when needed,
never being further than 30 minutes away from a call.
Foster focuses on contracts with regional social landlords
and local authorities in East Anglia and the East Midlands.
Foster has a focus on building relationships and being able
to compete effectively for new work, with a regional base
frequently seen by clients as a prerequisite when deciding
on contract awards.
All Foster staff are expert in working in occupied buildings,
and go above and beyond to ensure that they deliver polite,
prompt and people-friendly work. We employ resident liaison
officers who actively engage with tenants, keeping them up-
to-date with the progress of work throughout the duration of
our contract.
Often these contracts last for several years and staff update
thousands of homes, many more thousand appliances,
fittings and fixtures.
Our rapid response service, along with general maintenance
and voids services are a core part of our business.
Regeneration
(Central)
David Haynes
Managing Director,
Foster
David has been with the Foster
Property Management business
since 2010, and in December 2015
stepped into the role of Managing
Director of Regeneration (East).
Before joining Foster, David was a
Regional Director with Morrisons
and prior to that, in a professional
capacity as Chartered Surveyor,
he worked on a number of major
national construction projects.
Foster Head Office:
Unit 1,
Foster Business Park,
Boleness Road, Wisbech,
PE13 2XQ
www.fpm-ltd.co.uk
Regeneration (Central) division
please contact Warren Gannaway,
Business Development Manager
on 07770 815548 or by email at
warren.gannaway@fpm-ltd.co.uk

Building owners are responsible for ensuring that their
properties are fully compliant with regulations for services
such as electrical, fire, gas, air and water, and lifts.
Through complementary acquisitions, our Compliance
division offers a comprehensive range of services covering
these areas, with substantial geographic coverage and
a good scale of directly employed engineers. These
businesses are being developed into a single Lakehouse
offering, supported by our Impact Response system and our
Customer Journey initiative.
We utilise our unique knowledge and expertise in each
service area to help clients meet their legal, safety and
regulatory requirements. We support organisations and
individuals to raise awareness, and provide education too.
Our technicians are properly trained, highly skilled, and
fully qualified.
Compliance
John Lewthwaite
Managing Director,
Compliance
John joined the Group in 2011
and has held positions of
Operations Director and Business
Improvement Director before
being named Managing Director
of Compliance in 2015. John has
extensive experience as both an
operational director and change
director managing strategic change
programmes. Prior to joining the
Group, John worked with MITIE
between 2010 and 2011. Between
2006 and 2010, John was Regional
Director and Group Change
Director at Connaught. John is a
Chartered Professional Engineer
and a Member of the Institution of
Civil Engineers. John has an MBA
from Cranfield University.
Compliance Head Office:
1 King George Close,
Romford, Essex,
RM7 7LS
www.lakehouse.co.uk
Compliance division please contact
Ian Childs, Client Relationship
Manager on 07800 678 913 or by
email at ian.childs@lakehouse.co.uk

KT Heating, a specialist in the installation, maintenance and
repair of gas appliances and central heating systems, provides
gas compliance services for local authority, housing association
and charity customers, currently managing around 76,000
properties.
The services provided include emergency call out facilities,
service programmes to meet compliance requirements,
installations and repairs to gas appliance and systems, void
works, building and associated works, electrical installations and
repair and carbon monoxide and smoke detector installation.
KT’s technical and design team specialises in design and
specification of gas central heating systems and has vast
technical expertise in mechanical and electrical systems. Our
procurement and commercial team combine technical knowledge
with buying and negotiating skills to help maintain a first class
supply chain.
Within the installation and delivery team, everyone is fully qualified
and the aftercare and maintenance teams are equipped with
vehicles which carry essential stock items. The on-demand
service is managed through a 24-7 call centre, with specific
job communications made through mobile hand held devices to
ensure optimum response times.
Compliance
(Gas)
David Greenfield
Managing Director,
KT Heating
David joined KT Heating in 1989 as
a service engineer. He progressed
to manager of all KT Heating
contracts. In 2000 he became a
partner in the company and following
that the financial director. Today he
manages the full operations of our
Gas Compliance business unit.
KT Heating Head Office:
Thames House,
Stone Foundries Estate,
669 Woolwich Road, London
SE7 8LH
www.ktheating.co.uk

Sure Maintenance delivers safe, reliable, award winning Gas,
Mechanical, Electrical and Property Maintenance services.
With over 40 years’ of successful delivery experience in the
residential and commercial markets we are experts in providing
planned, responsive maintenance, capital programmes and wider
support services to over 160,000 homes and businesses across
the UK.
Sure Maintenance is a national company that offers a local
service, we have regional offices in Manchester, London,
Birmingham and Liverpool, with a network of more than 350
directly employed tradespeople. We focus on local delivery
through our network of local bases supported by regional offices,
these are strategically positioned to ensure comprehensive
coverage and uncompromised access to our clients.
We also operate a 24/7 Helpdesk and bespoke management
system.
Compliance
(Gas)
Darren Cunningham
Managing Director,
Sure Maintenance
Darren was appointed CEO of Sure
Maintenance in 2007, after they
acquired FJ Jones Heating engineers,
a Midlands heating installations
company. Sure Maintenance was
acquired by Lakehouse in
September 2015.
Sure Maintenance Head Office:
Unit 16, The Matchworks,
Speke Road, Liverpool,
L19 2RF
www.suregroup.co.uk

The company has grown steadily over time and currently
completes an annual installation rate of around 1500 new heating
systems every year whilst servicing and maintaining approximately
100,000 individual homes throughout East Anglia and the
Midlands.
We have dedicated local contact centres that provide:
• A local point of contact for our customers
• The high availability service that our customers demand
• A consistent and efficient approach to all enquiries
• The ability to respond rapidly to the evolving requirements of
our clients through the use of a bespoke structured software
solution
We have a workforce of over 350 employees comprising of
installation, maintenance and service engineers qualified in all fuel
types, complimented by a team of electricians and multi skilled
trades people, together with a large administrative support team.
Less than 3% of our work is subcontracted and only to specialist
teams such as Asbestos removal.
We strive to:
• Operate with honesty, integrity respect
• Provide the highest quality products, services and
performance
• Operate efficiently and offer value for money
• Provide a safe working environment for clients, customers and
employees
• Exceed our customers expectations at every opportunity
• Strive for healthy business growth year on year
Compliance
(Gas)
David Lummis
Managing Director,
Aaron Services
Aaron Services Head Office:
Broomvale Business Centre,
Bramford Road,
Ipswich, Suffolk,
IP8 4JU
www.aaronservices.co.uk

Allied Protection, a specialist in the supply, installation
and maintenance of fire safety and security systems,
delivers fire compliance services, which cover all the
physical infrastructure and fire safety materials required
for a building to respond to the outbreak of fire. Allied
Protection also provides electrical compliance services
which focus on lighting and power installations, ensuring
compliance with applicable regulations.
Based in West Sussex, we have operatives distributed
throughout East Anglia, South and South East England,
allowing them to offer a comprehensive service
maintaining and servicing fire alarms, emergency lighting,
fire suppression systems, portable extinguishers, smoke
vents, nurse, warden call and access control systems.
Allied also provide fire risk assessments, signage surveys
and dedicated staff training as part of a comprehensive
fire protection package.
The key to Allied’s enduring success has been a
combination of technical prowess, quality management
and excellent customer service. Since 2005 these have
been combined with the Hamilton Hall’s LEO integrated
database system. It facilitates a joined-up approach
to business assets, enabling the comprehensive
management of product and service lifecycles, contracts,
assets, preventive maintenance, call scheduling, call
handling, logistics and stock management. It also
facilitates repair management, billing, sales, purchasing,
and reporting.
LEO exploits Web and wireless technologies to provide
a real-time service environment that offers central and
remote users throughout the enterprise a single, unified
view of the entire service. Furthermore, this can be made
accessible to our customers through a client web portal,
allowing them to track the progress of preventative and
reactive maintenance, allowing them to monitor their
premises on a near to real-time basis.
Compliance
(Fire and electrical)
Jamie Dawson
Managing Director,
Allied Protection
Jamie worked as a self-employed
electrician before establishing his
own business and then merging
with Allied Protection in 1998,
where he has since been MD. In
2010 he oversaw the acquisition of
Gemini Fire Management and then
directed the sale of Allied Protection
to Lakehouse in 2012.
Allied Protection Head Office:
Unit 2,
Regents Business Park,
6 Jubilee Road,
Burgess Hill, West Sussex,
RH15 9TL
www.alliedprotection.co.uk

H2O Nationwide is a water and air hygiene specialist
operating across the UK. Established in 1998, we
provide services to around 350 clients including local
authorities, housing associations, NHS trusts, student
accommodation providers and hotel and leisure operators.
Our core services include Legionella control, water
hygiene, microbiological sampling, water treatment,
ductwork cleaning and grease extract compliance.
H2O is dedicated to supporting property managers
in fulfilling their obligations around water hygiene and
Legionella, something at the forefront of landlords’ minds
following a number of high profile outbreaks in recent
years. Much of our work is undertaken in commercial,
leisure and industrial premises.
Our people are professional. We have an enviable talent
pool, and we are passionate about what we do. Our goal
is to continue to grow but without losing our commitment
and drive to make a positive impact on people’s lives and
environments. We are committed to ensuring that our
customers are at the heart of everything we do.
Compliance
(Water and Air)
Steve Lorriman
Managing Director,
H2O Nationwide
Steve founded H2O Nationwide Ltd
in 1998 along with joint Director
Martin Stevenson and has also
served as Vice Chairman of the
Building and Engineering Services
Association’s Ductwork Hygiene
Committee since 2010, being
actively involved in developing
industry standards.
H2O Nationwide Head Office:
Repton Court Enterprise Park,
Repton Close, Basildon,
SS13 1LN
www.h2onationwide.co.uk

Precision’s services include lift installations and replacements,
planned lift servicing, a 24-hour responsive repair service,
bespoke design and manufacture, upgrades and modernisation,
and disability adaptation work for local authorities and social
housing associations in London and the South East.
Precision is headquartered in Upminster, Essex and was founded
in 1996 by current Managing Director, Graham More. The
Business employs 69 staff, comprising engineers, technical
personnel and management and support staff.
Compliance
(Lifts)
Graham More
Managing Director,
Precision Lifts
Precision Lifts Head Office:
Saxon House,
Upminster Trading Park,
Warley St, Upminster,
RM14 3PJ
www.lakehouse.co.uk

The Lakehouse Group’s experience and knowledge of
energy services is the key to helping our clients use energy
more wisely and reduce energy costs. We rely on our
expertise to be able to ensure our clients maintain fuel
efficient homes and buildings, with the aim of minimising
CO2 emissions and addressing fuel poverty.
Our extensive range of services is focused in the following
areas:
• Wall insulation
• Loft Insulation
• Heating systems
• Renewable energy
• Electric vehicle charging
• Smart Metering
• Energy procurement and advisory services provision
As a Green Deal Provider, and a partner of all of the big six
utility companies, we are able to help our clients make sense
of the funding options available and provide easier access
to grants. Our people are approved and fully qualified to
industry standards, and our work is guaranteed.
We provide whole house retrofit solutions including
renewable energy solutions, strategic property management,
resident engagement and education, monitoring and
verification, finance and financing strategy, and legal and
procurement advice.
Working together we can help you access renewables
grant funding, assure the quality and effectiveness of your
programmes, help your residents understand and enjoy the
benefits, develop a property portfolio strategy and create
long term low carbon strategies.
Energy Services
Michael McMahon
Managing Director,
Energy Services
Michael joined the group in April
2014 following the acquisition
of Everwarm. Michael founded
Everwarm in February 2011 and in a
three-year period created a profitable
company with a turnover of over
£45m. Prior to founding Everwarm,
Michael was Group Operations
Director at Eaga plc, the energy
efficiency products group, leaving
shortly before it was acquired by
Carillion. Michael has an MBA from
Napier University, Edinburgh and a
BSc (Hons) in Quantity Surveying.
Energy Services Head Office:
3 Inchcorse Place,
Whitehill Industrial Estate,
Bathgate,
EH48 2EE
www.lakehouse.co.uk
For more information about
our Energy Services division
please contact Kenny Saunders,
Commercial Director on
01506 638 607 or by email at
kenny.saunders@lakehouse.co.uk

Formed in February 2011 by a management team with
over 20 years’ experience in the energy services sector,
Everwarm’s success can be summarised by three things:
1. A commitment to providing excellent service to their
clients (large or small).
2. Experience and knowledge to help clients find the best
energy saving solution for their home/housing stock.
3. An ability to maximise the funding streams available to
ensure our clients get best value.
Since Everwarm formed they have installed energy efficiency
measures in over 70,000 homes and businesses across the
UK.
A large number of these measures have been heating, cavity
wall and loft insulation but we have grown our solid wall
capabilities significantly over the past 18 months and have
good experience in installing both internal and external wall
insulation. Additionally, we have experience in installing
ground/air source heat pumps, solar heating systems, solar
photovoltaic systems and more recently electric vehicle
charging points.
We employ over 200 people across 2 business units
– Bathgate (Head Office) and Bedford – along with a
nationwide network of high quality sub-contractors to utilise
if required.
Our new Bathgate premises opened in November 2013
and includes a training academy for all of the measures
we install. This template will be rolled out to our other
premises to ensure the quality of our work remains high and
to support ongoing local employment within the respective
catchment areas.
Energy Services
Robert Sterling
Managing Director,
Everwarm
Everwarm Head Office:
3 Inchcorse Place,
Whitehill Industrial Estate,
Bathgate,
EH48 2EE
www.everwarmgroup.com
01506 638 607 or by email at

Orchard Energy provides a comprehensive energy
management service of the highest quality, and their service
will find the best supplier for all the client’s energy needs,
manage their energy contract and monitor consumption.
Being independent allows us to make recommendations
solely for the client’s benefit, delivering cost savings directly
to their company.
By constantly tracking the markets our analysts use their
knowledge and the latest intelligence to implement forward
purchasing strategies to take advantage of soft markets,
or limit the damage of rising costs in a market that is rising,
helping businesses to control the proportion of their budget
spent on energy overheads.
With energy costs escalating at above inflation rates and
typically being one of the top 3 costs at organisations,
Orchard are regularly brought in to identify ways of
assessing and delivering reductions in usage. These include
solutions like:
Energy Audits – we typically find immediately available
savings worth thousands and substantial savings with quick
paybacks
Data Collection Sub-metering – ensuring the client has
the insight to be able to identify and pursue long-term
savings
Lighting Upgrades – reduce a big portion of the client’s bill
with high quality, energy-efficient lighting
Employee Engagement – getting staff to deliver energy-
savings through better behaviours
ISO 14001, 50001 implementation – putting in place long-
term processes to improve the business’ environmental and
energy impact
And many other technologies including heating
improvements, building management systems, demand
response, etc.
Energy Services
(Energy Management)
Gareth Henderson
Managing Director,
Orchard Energy
Orchard Energy Head Office:
Orchard House,
Park Road,
Elland, West Yorkshire,
HX5 9HP
www.orchardenergy.co.uk
01506 638 607 or by email at

Providor covers a wide range of Industrial and Commercial (I
C) metering and gas and electric applications. We design,
manufacture, install and project manage both bespoke jobs
and large scale I C exchange programs with versatile
capabilities throughout England, Scotland and Wales.
Amongst our highly skilled and competent engineers we
have Low Pressure, Medium Pressure and Intermediate
Pressure qualifications.
A key part of the reduction in CO2 emissions, in line with
the government’s challenge of energy reduction, will be the
introduction of smart metering across the whole country by
the year 2020. The roll out of the meters has started already
and the initial results have been great.
For large I C projects we offer a project management
service. A project manager will be the client’s first port of call
for all their planning needs and dedicated planners will co-
ordinate the whole project for maximum efficiency.
For the bespoke jobs and more unusual exchange work we
have a system design team, who will look in depth at your
gas requirements and design a meter module to suit your
needs, using state of the art 3D technology. This system
design can form part of your project managed package.
Energy Services
(Smart meters)
David Dale
Managing Director,
Providor
Providor Head Office:
4 Albion Court,
Studlands Park Avenue
Newmarket, Suffolk,
CB8 7XA
www.providor.co.uk
01506 638 607 or by email at

Our construction service is focused on delivering high
quality schools and colleges and a wide range of other
public buildings, including community centres, libraries,
swimming pools, fire stations, and health facilities.
The majority of our business in the Construction Division is
for the Public Sector although we do also work selectively
for some private sector clients.
A large proportion of our work is in the education sector
where we are active constructing, refurbishing and extending
schools for local authorities, academies, independents,
colleges and universities.
Our division operates from Brentwood as our London team
and covers the London Boroughs and northern Home
Counties. Our Regional teams operate from our offices
in Hampshire and Kent and cover the southern London
Boroughs, southern Home Counties, Thames Valley and the
south west.
We have built a reputation for successful completion of
highly tailored and often complex buildings, many of which
are registered with the Considerate Constructors Scheme
and achieve high scores for the way in which we manage the
construction process.
Close collaboration with our clients, consultants and
supply chain partners, and a real understanding of our
clients’ needs enables us to make the process pain free.
We welcome working in long term strategic alliances or
frameworks so that we are able to add value to our clients’
business as well as supporting the local supply chain. We
plan for minimum disruption, whether we are working in a
live operational environment or an unoccupied site.
Our expert team includes managing surveyors, quantity
surveyors, contracts managers, design managers and design
coordinators, all of whom have many years of experience
planning and project managing buildings intended for public
use. The team is led by Dean Ball, Managing Director of
Construction, and an industry expert who has been part of
Lakehouse for over 20 years.
Construction
Dean Ball
Managing Director,
Construction
Dean joined the Group in February
1998 as a Contracts Manager.
Dean was appointed as Operations
Director in October 2006 and has
subsequently held the roles of
Construction Director and latterly
Managing Director, Construction.
Dean is a building surveyor by
background and a Member of the
Chartered Institute of Building. Prior
to joining the Group, Dean held a
senior building surveying role for 10
years with the London Borough of
Newham and trained with Ashby and
Horner.
Construction Head Office:
Academy Place
1-9 Brook Street
Brentwood, Essex,
CM14 5NQ
www.lakehouse.co.uk
Construction division please
contact Andrew Knights, Business
Development Manager on
07870 384 545 or by email at
andrew.knights@lakehouse.co.uk

Making an
impact through
deeper
relationships

Lakehouse
Head Office
1 King George Close
Romford
Essex RM7 7LS
www.lakehouse.co.uk

Introduction to the lakehouse group

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