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Thank you for contacting CenturyLink. My name is Simon S. (20748). How may I help you today?
Simon S. (20748): Hello Victor!
Simon S. (20748): How May I assist you today?
victor: simon , my name is Victor Cornejo , I just got back from Mexico and noticed that there ia a
balance on my Credit report , I went to Mexico on 2009 but now that I am back home, would like ton
k now if I can get my services restared with the same phone Number and what is the balance due I
need to pay?
Simon S. (20748): Are you just wanting the phone service?
victor: lets see the phone service first and possible internet service
Simon S. (20748): what was the previous number you had with us?
victor: the phone Number I had was 801-963-3869
Simon S. (20748): And the address you are wanting the services?
victor: 4022 west Puma Ct
victor: west valley city ut 84120
Simon S. (20748): Thanks One moment.
Simon S. (20748): I am showing that we can get you the same number. I will have to go through
the order to see whats the amount you owed in the account.
Simon S. (20748): Are you wanting a basic phone line services?
victor: want to be able to make call within USA
Simon S. (20748): Sure
Simon S. (20748): Right now we have a promotion where we can get you the home phone unlimited
and the 12 Mbs for $64.95 a month plus tax.
Simon S. (20748): for the 5 year price lock no contract.
Simon S. (20748): CenturyLink Home Phone Unlimited is $45 per month. This package includes
unlimited local calling, nationwide long distance, Caller ID, Call Waiting, Call Forwarding, Three-Way
Calling, Call Rejection, Last Call Return, Voice Mail, and No Solicitation.
Simon S. (20748): And the internet 12 Mbs will be $19.95
Simon S. (20748): There will be a one time activating fee of $25.00
Simon S. (20748): do you have a modem that is compatible with the services?
victor: I now my son got some modes but I think that are for cable internet,
Simon S. (20748): You will have to get a modem that is compatible with the DSL services.
Simon S. (20748): so the cable modem will not be compatible. you can get a modem to purchase for
99.99 or lease it for $5.95 a month and a one time shipping charge of $14.95
victor: I see, help me out with the phone line at the moment , I may need to talk to my sone about
the internet
Simon S. (20748): Sure you can get the unlimited long distance with the home phone unlimited for
$45 a month plus tax.
Simon S. (20748): CenturyLink Home Phone Unlimited is $45 per month. This package includes
unlimited local calling, nationwide long distance, Caller ID, Call Waiting, Call Forwarding, Three-Way
Calling, Call Rejection, Last Call Return, Voice Mail, and No Solicitation
victor: , great , that sound good for me , how soon can we get the service ?
Simon S. (20748): I can start the order today and we can get you set up in 3-5 business days.
victor: ok
Simon S. (20748): For the order please provide the full name and a contact number

2. victor: let me know the balance due on the account and how can I pay that ballance
Simon S. (20748): Once I start the order, it will show me the balance due for you.
Simon S. (20748): So once its get to that I can let you know the amount.
victor: I dont remember the account number , that it was under my name: Victor M. Cornejo 801-
963-3869
Simon S. (20748): Thats no problem Can i have the DOB and the Social securuty number as well.
victor: 4022 west puma Ct , west valley city Ut 84120
victor: 03/31/1971
Simon S. (20748): May I have the Social Security number as well.
victor: not sure how safe it is for me to give you my social on line
Simon S. (20748): Our live chat strives to employ the highest available standards of security in the
industry. All chats are 128-bit SSL encrypted. This helps to ensure the confidentiality of the
information provided during the chat.
victor: 646-48-3796
Simon S. (20748): Thanks.
Simon S. (20748): Total Amount for All Final Bills: $238.31 is the amount I am showing that is due.
victor: how can a make the payment
Simon S. (20748): I can take the payment through here. one moment.
victor: ok
Simon S. (20748): How would you like to make that payment?
Simon S. (20748): we take debit/card card or bank account?
victor: credit cart visa
Simon S. (20748): can i have the card number and the expiration date.
victor: 4053 8575 7941 1357
victor: 12/13
Simon S. (20748): Thanks. One moment.
Simon S. (20748): Do you have a contact number that i can put on the account?
victor: my Cell phone 801-867-3869
Simon S. (20748): A good email address as well.
victor: nuelito99@hotmail.com
Simon S. (20748): There will be 2 confirmation number for the payment.
Simon S. (20748): Confirmation Number: 11751980
Simon S. (20748): There will be a $4 convenient fee added as well to the payment.
victor: ok
Simon S. (20748): Confirmation Number: 11752052
Simon S. (20748): Thanks
Simon S. (20748): The earliest we can start the order will be on the 12th.
victor: that would work ,
Simon S. (20748): Also it is showing that due to the services in the area a $35 advanced fee is
required as a deposit for the order to set up. You will get this amount back once you cancel the order,
or it will be credited to the account within a year as long as the account is in good standing. How
would you like to make that deposit?
victor: I see ,,, that is fine , now that the balance due on the account has been paid can you report
the to the collection , or you can sent me a invoice and can cant try to fax them the zero balance
Simon S. (20748): The credit department will be notified within the 30 days of the payment made to
the account Victor. Can i use the same card number to make that $35 deposit?
victor: yes ,,,,, I ma goint to be able to keep the same phone Number right ? 801-963-3869
Simon S. (20748): Yes.

3. victor: perfect
Simon S. (20748): Confirmation Number: 11752492 for the deposit of $35
Simon S. (20748): Just have to get you an order recap and we will be done. Victor.
victor: for future reference , If we decide to add internet services, what is the fastest internet service
provided in our area at the moment
Simon S. (20748): I am showing that we can get you upto 20 Mbs.
Simon S. (20748): Up to 20M Downstream / 896K Upstream
victor: what is the price for the 20 Mbs
Simon S. (20748): You can add that to the home phone unlimited for $24.95 a month so the
monthly charge will be $69.95 a month plus tax and you can lock in this price for the 5 year price lock
no contract.
Simon S. (20748): Would you like to add that to the account today Victor?
victor: not at the moment
Simon S. (20748): Let me finish the order for the phone service.
Simon S. (20748): Please note your order number is N 15069870
Simon S. (20748): The service address is 4022 W PUMA CT WEST VALLEY CITY UT, 84120
Simon S. (20748): We have your billing name and address as Victor M Cornejo, 4022 Puma Ct, Wst
Valy City, UT 84120 USA.
Simon S. (20748): Products Added
Simon S. (20748): "Your new telephone number will be 801 963-3869. For this number, today you
have ordered:
Simon S. (20748): 1 Hm Phn Unlmtd Pkg
Simon S. (20748): We have your contact number(s) for this order as 8018673869
Simon S. (20748): The first bill includes the $25 one time activation fee and the monthly charge of
$45 a month plus tax charges
Simon S. (20748): Monthly charge will be $45 a month plus tax.
victor: perfect
Simon S. (20748): Also once i issue the order I will have to do a Third Party Verification since you
are wanting to keep the old number is it okay if i call you at the contact number?
victor: yes not a problem
Simon S. (20748): Great One moment Victor. Is the contact number 8018673869?
victor: yes it is
Simon S. (20748): Thanks One moment.
victor: third Party verification done,
Simon S. (20748): Grat Thats it.
Simon S. (20748): Is there anything else that I can help you with today?
victor: not, that was all
Simon S. (20748): Thanks for you time Victor.
Simon S. (20748): Thank you for using CenturyLink.com today. Our goal is to provide you with
excellent service and we appreciate your business. Please take a moment to give us your feedback by
completing the post chat survey. If you need further assistance, please click here for additional
customer service options on CenturyLink.com.
victor: thank you
Thank you for using CenturyLink.com. Your chat session has ended.