Integrating chatbots on ITSM platforms in B2B enterprises helps in eliminating the traditional IT helpdesk approaches and enhance customer service excellence. Simplify the IT help desk experience with Conversational AI.

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Transforming
Traditional IT Service
Management With
Chatbots
Simplify the IT help desk experience
with Conversational AI
DISRUPTING TRADITIONAL ITSM WITH NLP AND AI

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By 2020, 55% of all large enterprises will have deployed
at least one bot or chatbot in production and AI
augmentation will generate $2.9T in business value and
recover 6.2B hours of worker productivity by 2021.

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Why Chatbots in Traditional ITSM?
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● Eliminate traditional IT help desk
approaches
● Make the ITSM process less
complicated
● Create less labor intensive and more
cost-effective environment
● Provide end users a higher level of
customer service during every
interaction with the IT service desk
B2B enterprises should
integrate chatbots on ITSM
platforms, in order to:

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INEFFICIENCY
costs companies / year
20-30% revenue
totaling $575B
Challenges - Help Desk Team
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o High Volume: Time incentive and low levels tasks
o High Frequency: Repetitive task
o Human Intervention: Frequent at various cross
functional flows
o High Cost: Turnovers and onboarding

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Challenges - Employees
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COMPLEXITY
costs companies / year
$237+ billion
o Loss of Productivity: Delays in responsive and
self-troubleshoot
o Longer Time: Logging and tracking the issues
o Unnecessary Desk Visit
o Hidden Cost: Friction in current process

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AI Powered Chatbots help you achieve
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✓ 65% average decrease in the
number of phone support calls
✓ 40% reduction in average handling
time
✓ 35% decrease in response times
✓ 65% less support tickets

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Kore.ai bots can transform ITSM roles and operations
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✓ 24X7 service availability
Kore.ai chatbots are available 24X7 ensuring users get help when they need it.
✓ Asset management
Kore.ai chatbots can help your IT department stay up-to-date with new requests, or
changes to existing requests, by delivering helpful and actionable alerts. Your staff can
even use our bots to quickly and easily check inventory levels and fulfil asset requests.
✓ Authentication management
Our chatbots seamlessly integrate with front-end systems and legacy ITSM tools like
ServiceNow, Freshdesk or JIRA. This allows your employees to quickly and easily self-
service minor issues – like password reset requests – without tying up phone lines,
submitting tickets etc.
✓ Outage alerts
ITSM built on the Kore.ai platform provide help desk staff with instant access to their
monitoring systems and IoT devices, allowing them to better track outages, quickly
populate outage reports, and manually or automatically alert the affected parties.
✓ Knowledge management
Our chatbots can be used to answer both tech support and end-user
questions by integrating seamlessly with your Knowledge Bases –
regardless of format – including information contained within FAQs,
websites, and wikis
✓ User self-service
Our chatbots empower users to complete simple tasks without the need for
live support – solving most routine and low-value tickets, and reducing
overall help desk costs.

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Why Kore.ai Chatbot Platform
What are the key features
Talk to people, systems & things
Uses natural language
& omni-channel
(voice & text)
Handle multi-turn conversations &
Remembers context
What makes it great
Language and domain understanding
Learn from interactions
Effectively handle context
and interruptions
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Unplug IT bottlenecks with ITSM Smart Bot
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• Leverage our NLP engine with omni-
channel support
• Maximize human resources
• Unlock legacy IT systems
• Enterprise-grade administration and
security
• Brand & Grow your bot
• Issue Submission/Management
• Outage Information
• Asset Management
• Authentication Management
• Knowledge Base
• System Access Requests
IT Help desk Smart Bot comes pre-
loaded with 20+ tasks to get your
Chatbot for ITSM up and running in just
4-6 weeks.
What if password reset requests
were a thing of the past

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Kore.ai ITSM Bots in Action
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See for yourself how Kore.ai bots can help your IT staff complete tasks in a
fraction of the time, through an easy-to-use, conversational interface.

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Looking for more information?
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Download Brochure:
https://info.kore.ai/how-to-transform-itsm-roles-and-operations-with-kore.ai-bots
Read Blog:
https://blog.kore.ai/ai-chatbots-show-they-can-vastly-enhance-itsm-delivery
Request a Demo:
https://info.kore.ai/request-contact-launch

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