1. PERSONAL PARTICULARS
Name: Liow Kok Feng
Address: Block 371 Clementi Ave 4 #02-286 Singapore 120371
Telephone Number: 8399 3944 (Mobile)
Email Address: kokfengliow@yahoo.com or jay_6630@hotmail.com
Gender: Male
Age: 24
Date of birth: 01-Oct-1990
Nationality: Malaysian
Marital Status: Single
Race: Chinese
NRIC:
EXECUTIVE SUMMARY
Able to work independently and under pressure.
Positive attitude towards life. Prepared to learn new things and accept challenges.
Strong work ethics. Able to absorb technology rapidly.
Sense of responsibility. Excellent skills in communication.
EDUCATION
2010 - 2011
Skill Base IT Training and Service
Diploma in Information Technology Support Technology
2009 – 2010
Cambridge Language Centre
Elementary English Course
2003 - 2008
SMK DATUK HAJI ABDUL SAMAD PORT DICKSON Secondary School
WORK EXPERIENCE
1) Company: ACCO Technology Pte Ltd
Position: Desktop Support Engineer MWS Manager
From/To: Jan2015-Oct2015Nov2015- Present
Manage of assigned MWS contracts.
Understudy and to have full understanding & control of assigned MWS
contract IT infrastructure.
Manage MWS Ticketing for every IT incident case
Handle dedicated level support via Phone/Email/Remote and onsite with end
users with SLA.
Review & update IT Documentation of assigned MWS contract.
Responsible for Service Level Agreement response &turnaround time to

2. assigned MWS contracts.
Knowledge for Office365 and User creation in Active Directory.
Daily Server Backup and Monthly Server Backup.
First level one Basic Microsoft Servers and LAN/ WAN Network support
Create Basic Shared Printer.
Windows Small Business Server 2011 – Use Active Directory.
Support IOS or IMAC install Printer driver and Application.
Setup email on Android, IOS and Windows Phone.
First Level and Second Level desktop and laptop system support.
Handle project for relocation and new office.
2) Company: ACCO Technology Pte Ltd c/o Grundfos Singapore
Position: IT Support Engineer
From/To: Apr 2014 – Dec2014
Handled all the desktop, laptop issue.
User’s enrollment – Basic Lotus Domino.
User’s creation in Active Directory.
Enrollment and troubleshooting – messaging on IOS and Windows Phone
device using Air watch.
Enrollment and troubleshooting –BlackBerry.
Troubleshoot all PCs hardware/software/application issues including printers
and projectors.
Provide training for new users - Basic Computer Training.
Basic Info-Board and Intranet website design with Lotus Notes.
Experience Gained:
Skilled in use of software applications including Excel, Lotus, Outlook,
PowerPoint, Word. Good oral and written communication skills.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
3) Company: Opus IT Pte Ltd c/o Procter & Gamble
Asia Pte Ltd and Hewlett-Packard Singapore Pte Ltd
Position: IT Support Engineer
From/To: Mar 2011 – Apr 2014
Enrollment and troubleshooting – messaging on IOS device using Air watch and
BlackBerry.
Troubleshoot all PCs hardware/software/application issues
Provide training for new users - Basic Computer Training.
Handled IT Stock Inventory, IT Kiosk, site support and support director and VIPs.
Troubleshoots OS, installation and basic configure Office Phone – DECT Phones.
Basic troubleshooting of network issue and testing of LAN port connections.
Conduct UAT for new site setup.
Handled PC refresh project across all Singapore sites within the company.
LANGUAGE
Spoken: English, Mandarin, Hokkien, Cantonese, Bahasa Malay
Written: English, Chinese, Bahasa Malay
Current Salary: $3000
Expected Salary: $3500Negotiable
Possess Own Transport: No
Date of Availability: Two-month Notice.

3. Reason of leaving: To pursue other challenges in my career path.
REFERENCES
Name: Tony Santos
Position: Singapore Site Lead
Company: Hewlett-Packard Singapore Pte Ltd
Mobile no.: 9185 6255
Email address: tsantos@hp.com
Name: Cheryl Yik
Position: Regional Software and PC Owner
Company: Hewlett-Packard Singapore Pte Ltd
Mobile no.: 9889 8919
Email address: yik.cm@hp.com
Name: William Toh
Position: Senior Manager, Regional Business Development
Company: Opus IT Pte Ltd
Mobile No: 9012 3831
Name: Kelvin Lee
Position: Business Relationship Manager
Company: Grundfos Singapore Pte Ltd
Mobile no.: 9835 0911