The presentation contains elements of communication for the subject BP105T Communication skills

1. Elements of
Communication
Presented By
Ms. Kiran R. Divekar
Assistant Professor
Sanjivani College of Pharmaceutical
Education & Research, Kopargaon

2. Elements of Communication
1. Sender/Encoder
2. Message
3. Encoding
4. Channel
5. Receiver/Decoder
6. Decoding
7. Feedback
8. Context

4. Face to Face Communication Includes:
• Tone of Voice
• Verbal Communication
• Non-verbal Communication
• Physical Communication

5. Face-to-Face Communication: Tone of Voice
• Way in which a person uses their voice to express
themselves, including factors such as
1. Pitch
2. Volume
3. Pace

6. Does Tone of Voice
Affect
Communication?

7. How Voice Can Affect Communication?
1. Emotion
2. Meaning
3. Clarity
4. Personality

8. How To improve tone of voice in communication
1. Practice speaking clearly
2. Use appropriate volume and pace
3. Use tone which matches the intended
emotion or meaning

9. Advantages of Face-to-Face Communication
1. Gives Chance to Understand Their Body
Language
2. Helps Making Focus Easier
3. Develops Trust & Transparancy Easily
4. More Effective

10. Disadvantages of Face-to-Face Communication
1. Unsuitable for some people
2. Unsuitable for large Audience

11. Face to Face Communication: Body Language
(Non-Verbal Communication)
• Facial Expressions
• Body Posture
• Eye Contact
• Gesture
• Proximity

12. How To improve Body Language in communication
• Be aware about your body language
• Interpret the body language of others and adjust
your communication accordingly.

13. Face to Face Communication: Verbal communication
• Tone of voice
• Language
• Listening skills
• Nonverbal cues
• Feedback

14. Face to Face Communication: Physical Communication
• Body language: For example, a smile can indicate happiness or friendliness, while
crossed arms may indicate defensiveness or discomfort.
• Eye contact: It can convey interest, attention, and respect. Maintaining eye contact
can help to build trust and rapport with the other person.
• Tone of voice: Tone of voice refers to the way in which a person speaks, including
their pitch, volume, and inflection. Tone of voice can convey emotions such as anger,
excitement, or sadness, and can influence how the message is received.
• Proximity: Proximity refers to the physical distance between individuals during
communication.
• Touch: Touch can also be a form of physical communication in face-to-face
interactions. Appropriate touch can convey warmth and connection, while
inappropriate touch can be a form of harassment or aggression.