One night @ call center By, Chetan Bhagat On@cc

1. ❖ Kinnari Halvadiya
❖ Sem: 4
❖ E-mail:
kinuhalvadiya17@gmail.com
❖ Batch: 2019 – 2021
❖ S.B Gardi Department of English
MKBU

2. ❑ONE NIGHT @ CALL CENTER : CHETAN
BHAGAT
➢ First published in 2005
➢ Pop novel : With realistic presentation of
characters like Burden of work, frustration
due to pressure of work
➢ Representation of social life between society
and modern youth, social tendency,
➢ it is a story of almost lost love, thwarted
ambitions, absence of family affection,
pressures of a patriarchal set up, an insight
on the lifestyle of youth of this country and
the work environment of a globalized office.

3. ❑ Glimpse of ON@CC
DELHI
KANPUR
SHYAM MEHERA:
Narrator of novel. He
has lack of self
confidence.
VARUN MALHOTRA:
Confused but patriotic
person. Doesn’t happy
with his life. Love for
speed and wheels.
MILITRY UNCLE:
Panchal person.
Estranged from
his son.

4. RADIKA JHA:
independent
earning women.
Adjust her self in
an orthodox in
laws family.
PRIYANKA:
An Intelligent and
practical girl. Who
is pre-occupied
with her mother.
ESHA SINGH:
Desire to being a
model. But she
can’t catwalk due
to her inch short
Hight

5. ❑ WHAT IS CALL
CENTER?
❑ Answer:- A call center or
call center is a
centralized office used
for receiving or
transmitting a large
volume of enquiries by
telephone. An inbound
call center is operated
by a company to
administer incoming
product or service
support or information
enquiries from
consumers.
❑ WHAT IS CALL CENTER
JOB?
❑ Answer:- A call
center is a customer
service center where
employees of a
company deal with
inquiries, handle
technical support, or
take sales, via the
telephone. The call
center handles custo
mer service as well as
retail sales, billing, and
collection.

6. ❑ Mentality of India's Call
Centers…..
Adding to the stress of the hours
was the culture shock. In the call
center, he spent his energy
training people to think like
Westerners, to talk like them, and
to spend all day talking to them ...
They know only what they have
learned in school, in training, and
in their routine conversations with
customers.
❑ WHAT IS BPO?
Business Process
Outsourcing, or BPO, refers to
the process of contracting
standard business functions to be
handled by a party outside of the
company.
❑ Why are all call Centers in
India?
Call centers in India are so
many because of the cheap expense
that is involved in setting up those
facilities. This is why a lot of
organizations in the western
nations look to open up their call
centers or hire service providers
in India.
❑ How much do Indian call
centers pay?
They will earn as much as 20,000
rupees per month—around $2 per
hour, or $5,000 per year if they last
that long, which most will not. In a
country where per-capita income is
about $900 per year, a BPO salary
qualifies as middle-class.

7. “Because I need the money, My friends
have Lifestyle that I have to keep
up with. Money lets me come to place
like this.”
- Varun on@cc
“Every cousin of mine is becoming a
doctor or Engineer. You can say I am
the black sheep of my family.”
- Shyam on@cc
“I could have my B.ED, Right after my
collage. But I wanted to save money
first… so until it is two hundred,
night after night.”
- Priyanka on@cc
❖ Radhika: To earn money for family.
❖ Varun: Left Education and by force come into
this
profession.
❖ Priyanka: Wants to collect money for further
education.
❖ Esha: An inch small size, Doesn’t allow to be a
model, Sexual Harassment, Personal
Problems.
❖ Shyam: After having no job, pressure for him to
do something.
❖ Military Uncle: Having Estranged relation with
son, It becomes necessary to earn for
surviving because the pension is not
sufficient.
REASON BEHIND
WORKING IN CALL
CENTER: on@cc

8. SWEASHOP IN CALL CENTER:
➢ A factory or workshop,
especially in the clothing
industry, where manual
workers are employed at
very low wages for long hours
and under poor conditions.
➢ I was in the water
while my boss Bakshi
is in the boat next to
me. He wash pushing
my back in the water.
-Shyam on@cc
➢ An air conditioned sweatshop is still a
sweatshop. It is worse, because nobody
sees the sweats. Nobody sees you getting
Rammed.
- Vroom on@cc
➢ Your Biological Clock may Disturb because
of night duty, and lack of sleep.
➢ Lot of physical and mental stress.
➢ Some times the behavior with family may
change due to night duties and strain.
➢ According to shyam’s eyes it may present like
Bakshi got all the credit of shyam’s hard
work.
➢ This is the example that your skills, hard
work and patients are not appreciated by
boss.
According to Sigmund fraud
people mostly dream that what
they have fear most.

9. SWEASHOP IN CALL CENTER:
➢ Mantel pain is more gruesome and
unbearable than physical pain.
- Esha on@cc
➢ “We got paid well, Fifteen thousand
a month, Fuck that is almost twelve
dollars a day. Wow! I make a as
much a days as a us burger boy
makes in two hours.
Not bad at my collage degree, not
bed at all.”
- vroom on@cc
Esha taking
pill for relief
Vroom rides
his bike on
optimum
Though their wages are
not even third to other
countries.

10. Requirement to take
American ideates
Shyam Mehara Sam Mercy
Varun Malhotra Vroom
Esha Singh Eliza Singer
Radhika Jha Regina jones
• Shyam Tells us, “T” can be silent, so
“internet” becomes “innernet”. T and N
merge, “Written” Becomes “writn” The
third sound is when T is in the middle. There
is sound like D- “Daughter” Becomes
“Daughder”. Last cetagory when American
says T actually like a T…Man, it’s drive me
nuts. And that’s just consonant.
• Call center agents may have
to take training and they
have to change their
identities.

11. Indian call Center scam
A photograph released by the
Delhi Police Cybercrime Unit
shows police arresting a group
suspected of conducting an
international scam at a call
center in Delhi.
NEW DELHI — The police in New Delhi say
they have arrested more than 50 people.
According to the authorities, scammers in the
plot would telephone people and tell them
that their assets and bank accounts were
being seized after officers from multiple law
U.S. enforcement agencies found their bank
account details at crime scenes involving drug
cartels in Mexico and Colombia. Over 4,500
Americans fell for it, the New Delhi police
said, and officials estimate that more than $14
million was transferred over two years.

12. Jump To conclusion:
There is God’s call at the end of The
novel ONE NIGHT @ CALL CENTER.
The phone call is from God, who
speaks modern English. The
conversation with God motivates the
group to such an extent that they get
ready to face their problems with
utmost determination and motivation.
When they emerge from danger, they
have clear-cut goals in their mind. On
returning to the call center, they carry
out their plans with dexterity. A book
ends with an epilogue where a girl
ends the story and provides an
alternative to tell the story from a
logical way by Military Uncle and
suddenly disappears as a mysterious
girl. The novel is open ended as it does
not end in a clear way.
So, there is many problems
faced by Agent of call center.
The main problem is faced by
them. They have different time
with working country.

13. ❖“One Night @ the Call Center By Chetan Bhagat.” Wikipedia, Wikimedia
Foundation, 16 Feb. 2021,
en.wikipedia.org/wiki/One_Night_@_the_Call_Center.
❖Published by Abhay Verma View all posts by Abhay Verma, et al. “Full
Rapid Summary of the Book ONE NIGHT @ CALL CENTRE: CHETAN
BHAGAT: PART 2.” Rapid Reading, 1 Apr. 2020,
rapidreadingblog.wordpress.com/2019/07/16/part-2/.
❖Pandya, Nishant B. “CHARACTERS @ THE CALL CENTRE IN CHETAN
BHAGAT’S ONE NIGHT @ THE CALL CENTRE.” Scholarly Research
Journal for Humanity Science & English Language, Online ISSN 2348-
3083, SJ IMPACT FACTOR 2017: 5.068, Www.srjis.com PEER
REVIEWED JOURNAL, AUG-SEPT 2018, VOL- 6/29.
❖Yasir, Sameer, and Hari Kumar. “Indian Call-Center Plot Fooled
Americans Into Paying Over $14 Million.” The New York Times, The New
York Times, 17 Dec. 2020,
www.nytimes.com/2020/12/17/world/asia/india-call-center-scam.html.
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