This presentation gives you a step by step guide on "How you can create, send and collate feedback from your customers by using Google Apps and benefit your business". This presentation was made on 19.05.14 during the two day mega event on the occasion of GBG Ahmedabad's First Anniversary.

1. Market Survey
for Businesses
using Google
Apps
Presented By :-
Kinjal Desai
Reference :-

2. What is the single
Most Important
Challenge for any
Business?

3. “To Understand
what their
Customers want.”

4. So, how do you as a
Business reach out to
your existing or
potential customers to
understand what they
want?

5. Ask Them.
The answer is simple –

6. So, why should you
survey your
customers?

7.  It keeps business focused on
customer needs.
 It leads to improved customer
relations.
o Customer feels appreciated.
o Generates loyalty as customer feels a
part of business decisions.
 It may improve demand if business
meets customer needs in a better
way.

8. So, how should you
survey your
customers?

9. In today’s era of the
Internet, the best way
to reach your
customers is
‘ONLINE’.

10. One of the commonest
ways that is used for
conducting surveys today
is the use of
‘SurveyMonkey’.
But is it your only option?

11. Absolutely NOT.
Google Forms is the best
alternative available
today and is extremely
easy to use.

12. So, let’s get started.
All you need to get
started is a Gmail
account.

13. We will follow the following
simple steps :

14. Some Best Practices before we start :
Ensure that you have a good Internet connection.
You can also install Offline Google Docs if you
wish to create surveys while offline.
 Ensure that you have a database of email
addresses of your customers.
Ensure that you have been permitted by your
customers to send them emails.
You will need to give the URL for the survey form
to the customers that you do not have email
addresses for.

15. Demonstration: Access Google Drive

16. Choose a Theme

17. Start Editing Your Survey

18. Add Questions

19. Example: Section Header

20. Example: Page Break
Page Break
Questions

21. Personalize the Questions

22. Add Collaborators

23. View Live Survey

24. Send the Survey

25. Any Questions?

26. Thank You.
Kinjal Desai
kinjal@kinsh.in ; kinsh.kinjal@gmail.com
+KinjalDesai
kinjaldesai4u