Yume Consulting - Our Service Model

1. We Create Technologies That Drive Businesses™

2.  On average, loyal customers are worth up
to 10 times as much as their first
purchase.
Source: White House Office of Consumer Affairs

3. Source: Marketing Metrics

4.  It takes 12 positive experiences to make up for
1 negative experience.
Source: “Understanding Customers” by Ruby Newell-Legner

5.  It is 6-7 more times expensive to
acquire a new customer than to
keep a current one.
Source: White House Office of Consumer Affairs

6.  3 in 5 Americans (59%) would try a new brand or
company for a better service experience.
Source: American Express Survey, 2011

7. We Create Technologies That Drive Businesses™
Yume Consulting LLC specializes in cost-effective end-to-end web
and mobile application development services to help businesses
grow and excel in a demanding market.
We love to develop custom online technologies such as cloud-
based applications, mobile, big data, web video and social media
tools that support increased profits for businesses.
We are a service-driven team and
believe in using our collective talent
to create winning solutions and
outcomes for our Clients.
“The value we offer in our services is immeasurable.”-Yume

8. At Yume Consulting LLC, we
deliver more than just execution,
we deliver through great service
for our Clients. That’s just smart
business 101. It makes our Clients
happy. And frankly, who doesn’t
like to be happy?
1. Open Dialogue
2. Flexibility
3. Business Transparency
4. Responsiveness
5. Project Management/Quality
Assurance

9. Top-down and bottom up. Once you become a Client, we
understand the value of keeping consistent and open dialogue
and communication throughout the life of the project or as we
help to evolve new or existing business. We have a myriad of
project and CRM based tools that help us in managing on-going
feedback and communication so that you have no
problem in getting in touch with
any of our key team members.

10. Scope of work or contracts may already be drafted and inked but
we know the real world, unforeseen changes and industry trends
might occur. As true Client partners, we are always open to
making changes as needed as efficiently as possible.

11. Open. Honest. Accountable. Yes,
business gets personal. We share
our deep experience in the
technology and marketing world
with our Clients. From current
trends, crowd sourcing to bringing
in team of experts, you can count
on us to offer creative and strategic
thinking to deliver the right
solutions.
“Mistakes can happen. When they do, how we respond defines our true business character.”-Yume

12. Getting back to our Clients in a timely
manner is really important to us.
That’s why we respond within 24
hours or less to acknowledge your
emails, calls, etc. We let you know
that we’ve heard you, or confirm
we’re working on your request.
Regardless, we make sure you’re never left
scratching your head and feeling… “hello, is
anyone out there?”

13. We listen to our Clients, then we
custom define the needs of the
project and respond with a project
and quality assurance model that
fits the needs of execution
excellence. If we need to deploy one
style or a combination of
methodologies, we’ll embrace it.
From traditional Waterfall to Agile
Methodologies, our team has
worked in most conditions to
deliver.

14.  Project strategy and business case
 Preparation
 Design
 Development and testing
 Training and business readiness
 Support and benefits realization
 Project close

15.  Requirement Gathering
 Functional
 Integration
 Reliability
 Performance
 Stress testing
 Consistency
 Usability

16. Please feel free to contact us at the
following. We respond within 24 Hours
or less for pre-sales and existing Clients.
Email:
Sales@YumeConsulting.com
Service@YumeConsulting.com
Main Voice/Phone: 404.884.8570
We Create Technologies That Drive Businesses™