1. Kimberly Silva
101Saigon St. Green park Pasig Executive village Pasig city
Contact number: 09056621007
Email address: kimslilva@yahoo.com
OBJECTIVE:
*Obtain a responsible and challenging position within your company that will
allow me to learn new technologies and skills while utilizing my previous
experiences to improve beyond my abilities currently, and also to build a strong
business relationship with the company and clients; and exceed expectations to
excel within the company.
*To effectively demonstrate my interpersonal communication skills in a
professional environment with opportunity for growth and advancement.
WORK HISTORY:
2011-2013 Customer Support Specialist/Work force shadowing/Floor support
IBM-DAKSH
UP-AYALA Technohub, Quezon City
JOB DESCRIPTION:
*Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
*Opens customer accounts by recording account information.
*Maintains customer records by updating account information.
2. *Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
*Maintains financial accounts by processing customer adjustments.
*Recommends potential products or services to management by collecting
customer information and analyzing customer needs.
*Prepares product or service reports by collecting and analyzing customer
information.
*Contributes to team effort by accomplishing related results as needed.
Other Job description:
*HIT THE SET METRICS BY THE CLIENTS.
* WORK WITH THE TEAM LEADER FOR CONTINUOUS GROWTH.
*ANSWER ESCALATED CALLS FROM AGENTS.
*EVALUATE CALLS WITH THE AGENT AND THE TEAM SUPERVISOR.
*ANALYZE THE SERVICE LEVEL AND SEND VIOLATIONS.
*ADJUST SCHEDULES AND RECORD ABSENCES.
*KEEP TRACK OF AGENT'S AUX.
*FLOOR SUPPORT FOR THE TEAM LEADER.
SEPT 2, 2013-NOVEMBER 26, 2013 CONFERENCE ADMINISTRATOR
NOVEMBER 28, 2013- PRESENT CLIENT ADOPTION COORDINATOR
3. JOB DESCRIPTION:
CONNECTING OF PARTICIPANT FROM DIFFERENT COMPANIES TRYING TO JOIN THEIR
CONFERENCE
CONDUCTING INTERVIEWS WITH INTERNATIONAL ARTISTS EITHER LIVE AIR OR OFF AIR
INTERVIEWS.
CONDUCTING BASIC ATTENDED INTERVIEWS.
CONDUCTING LEGAL ADMIN TASKS.
CONDUCTING LEGAL HEARINGS OVER THE PHONE
TROUBLESHOOTING OF LINE WITHIN A CONFERENCE
CLIENT ADOPTION COORDINATOR
JOB DESCRIPTION:
CONTACTING ACCOUNT OWNERS
LINE TESTING OF CONFERENCE PASSCODES AND DIAL IN NUMBERS.
CONDUCTING CLIENT TRAINING
ACCOUNT CONSOLIDATIONS
DATA ENTRY
EDUCATION:
2005-2009 HIGH SCHOOL GRADUATE
SAINT JOSEPH’S COLLEGE OF QUEZON CITY
2009-2011 COLLEGE BSHRM
SAN SEBASTIAN COLLEGE RECOLLETOS MANILA
SOFTWARE OR SYSTEM SKILLS:
*MICROSOFT PROGRAMS
