Brief presentation on types and levels of conflict, highlights of workplace conflicts, styles of conflict management, characteristics of negotiation and key steps on the process has been highlighted.

1. Negotiations
&
Conflict Management
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2. KHANDAKER SAIFUL ISLAM
Head of People & Change Management
Rural Services Foundation
majorsaif@gmail.com
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3. N&CM@MAJORSAIF

4. Introduction
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5. LEARNING OBJECTIVES
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 Conflict
 Management
 Level of Conflicts
 Conflict Management
 Style of Conflict Management
 Characteristics of Negotiations
 Key Steps in Negotiating Process

6. Myth
&
Reality
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All conflicts are harmful and
must be avoided.
Conflicts is natural, inevitable, so,
acceptable.
Positive, absolutely necessary
for effectual group performance.

7. definitions
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8. DEFINITIONS
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CONFLICT:
Interaction of persons who perceive incompatible goals
and interference from one another in achieving those
goals
NEGOTIATION:
A process in which two or more parties attempt to reach
acceptable agreement in a situation characterized by some
level of disagreement.
MANAGEMENT:
the process of dealing with or controlling things or
people.

9. LEVELS OF CONFLICT
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The five levels of conflict are:
 intrapersonal
 Interpersonal
 Intragroup
 Intergroup
 Intraorganizational

10. CONFLICT MANAGEMENT
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CONFLICT can turn to be a PLUS while managed well.
 Prevent stagnation
 Stimulus creativity
 Releases tension
 Initiates seeds of change
INADEQUATE OR EXCESSIVE conflict may create
hindrance to group efficiency.

11. STYLES OF CONFLICT MANAGEMENT
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Competing Collaborating
Avoiding
Avoiding
Accommodating
Compromising
A
s
s
e
r
t
i
v
e
n
e
s
s
Cooperation High
High
Low

12. N&CM@MAJORSAIF
Khun and Poole's model (2000)
 Distributive
 Integrative
DeChurch and Marks (2001)
 Activeness
 Agreeableness
STYLES OF CONFLICT MANAGEMENT

13. CHARACTERISTICS OF NEGOTIATION
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There are many, few are:
 Minimum two, may be more parties
 Expectation of positive outcome
 Having pre-determined goals
 Incompatibility is the difficulty
 All understand the purpose
 Believe to be satisfactory
 Willing to compromise
 Goals are not shared

14. KEY STEPS IN NEGOTIATION
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There are 5
 Preparation & planning
 Definition and ground rules
 Clarification and justification
 Bargaining and problem solving
 Closure and implementation

15. ISSUES IN NEGOTIATION
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There are some;
 Personality traits
 Gender difference
 Cultural orientation
 Third party negotiation:
 Mediator
 Arbitrator
 Counselor
 Consultant
 You may consider even more…….

16. EXERCISE
NEGOTIATION AND CONFLICT MANAGEMENT

17. YOUR TIME
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18. THANK YOU
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