When making the case for implementation of a project/program management office (PMO) that provides better reporting, standardizes processes that were once willy-nilly, and boost project profitability overall, it’s perfectly natural to lead with the internal benefits. Resources are used more efficiently. Projects are chosen with strategy and impact on business performance in mind. But in the end, why do we really want to hard-wire the project governance process? Who are we really doing all this for? Let’s consider the customer-centric side argument for your PMO. There are three Customer Satisfaction Benefits of the Well-Run PMO discussed here.

1. Why Implement a
Program/Project
Management
Office?
Your Customers Will Love
You, That’s Why
PAGE 1 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

2. Internal Benefits
When making the case for
implementation of a
project/program
management office (PMO)
that provides:
• better reporting,
• standardized processes
• Increased project
profitability overall
It is perfectly natural to
lead with the internal
benefits.
PAGE 2 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

3. Internal Benefits
Resources are used more
efficiently.
Projects are chosen with
strategy and impact on
business performance in
mind.
PAGE 3 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

4. Customer-Centric Benefits
In the end, why do we really
want to hard-wire the project
governance process?
Who are we
really doing all
this for?
PAGE 4 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

5. Customer-Centric Benefits
This is not suggesting that you shouldn’t consider
all aspects of ROI, but merely highlighting that the
customer-side benefits are truly compelling in and
of themselves.
By helping your organization develop project
governance standards that enable repeatable
successes, better resource usage and more
projects coming in on time, you’re a lap ahead in
creating a customer (and even partner) satisfaction
powerhouse.
PAGE 5 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

6. Customer Benefits of the Well-Run PMO
• Better project delivery means higher
customer satisfaction and confidence.
• Running projects with a high-performing
PMO means more projects come in on
time, on budget, and with their objectives
achieved.
There’s no better argument for repeat business than
being the company that consistently does what they say
they can do, does it when they agree to have it
done, and hits the budget marks.
PAGE 6 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

7. Customer Benefits of the Well-Run PMO
• Higher customer trust and support means
better collaboration and more predictable
results.
• Consistently executing better project delivery
and earning customer trust creates a
virtuous cycle of collaborative harmony.
With your team delivering like a well-oiled machine,
your customers learn to depend on your rhythm, gain
confidence from your credibility, and become more
responsive to your requests.
PAGE 7 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

8. Customer Benefits of the Well-Run PMO
• Improve performance and confidence of
vendors and third parties.
• Because your PMO has improved your
reporting and project management, vendors
and third parties know where they stand and
understand the project landscape.
This means less confusion, less milestones missed, and
less panic. Panic is contagious. But by the same
token, so is confidence. These intangibles shouldn’t be
undervalued with vendors whose performance is critical
to the project overall.
PAGE 8 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

9. Brand Reputation
One of the biggest benefits can’t be
quantified:
• Client-side contact spreading the word
with his or her colleagues and superiors
about how well you ran the project.
• Building confidence and reputation
around your name makes your
participation in the next project a
conclusion rather than an analysis.
• At the end of the day, happy customers
equal recurring profit. That alone is
enough to justify a PMO.
PAGE 9 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

10. Free Trial
Click below if you would like to
learn more about gaining visibility
into portfolio management.
Click now to try your free online
project management software
trial
PAGE 10 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS

11. About KeyedIn
Projects Projects is a fully integrated
KeyedIn™
suite of business applications designed to
take the complexity out of managing
complex projects.
Click to learn more about
KeyedIn™ Projects
PAGE 11 • The Disturbing Reality About Today’s PMO
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS