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How to enhance existing voice app with text channel

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Pavel Růžička
Pavel Růžička

How to add text/USSD channel into an existing voice application on VoiceObjects platform.

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How to enhance existing voice app with text channel May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
What is a multichannel application? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
B enefits of a multichannel application : Sharing! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Convert an existing voice app to a multichannel app ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Best Practice Guide for the Text Channel ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
O utput items with the right channel – no Default channel! ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic <output name=&quot;Authentication_Info&quot; referenceID=&quot;outAuthentication_Info&quot;> <outputItem bargein=&quot;default&quot; channel=&quot;voice&quot; inputMode=&quot;default&quot; language=&quot;default“ > <audio link= ” #Authentication_Info&quot;/> </outputItem> <outputItem bargein=&quot;default&quot; channel=&quot;text&quot; inputMode=&quot;default&quot; language=&quot;default“ > <text link=&quot;#Authentication_Info&quot;/> </outputItem> </output>
Input objects have to have correct grammar for each channel ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
D ynamically generated names of audio files ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic ,[object Object],[object Object],[object Object]
Text object with dynamic (variable) key ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Date & Time – f ormating for display ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Concatenation of Outputs ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Educate your content editor ,[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Pitfalls & Things to consider ,[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Pitfalls & Things to consider II. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Summary – how to start ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic

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How to enhance existing voice app with text channel

  • 1. How to enhance existing voice app with text channel May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
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