1. Keren Moaney
Mobile phone:727-831-7083 LinkedIn:https://www.linkedin.com/in/kerenmoaney
Email:kmoaney@yahoo.com
Summary of Qualifications
Client Services - Education - Research Support
Highlymotivated,customerserviceorientedwithawide range of customerservice skills.Significant
experience in organizingandmanagingmultiple activitiesinafast-pacedenvironment.Possessstrong
communicationandnegotiationandinterpersonalskillswithareputationforresolvingcustomer
complaintsandfollowinguptoensure resolution.Stronglistening,critical thinking,management,
researchand investigationskills.
Knowledgeandskilled in:
- MicrosoftWord - Multicultural competence - Leadingwebinars
- MicrosoftExcel - Research - Data Entry
- MicrosoftOutlook - Creditcard, identitytheft - Analyze andsynthesize data
Professional Experience
CustomerSupport Specialist Feb2016 – Sep2016
Financial InformationTechnologies Tampa, FL
 Assistcustomerswith website navigation,logincreation,invoice inquiries,bankreconciliation
and account maintenance viatelephone
 Lead bi-weeklywebinarsonwebsite tutorialforretailers;managedticketrequests
 Processmonetaryandnon-monetaryreturnssubmittedbyprocessingbanks;notifycustomersof
returnsand complete requireddocumentationtoprovide tocustomers
Fraud Intake Coordinator Aug 2014 – Feb 2016
Capital One Tampa, FL
 Processinboundandoutboundcallstoaddresssuspected/confirmedfraudulent
transactionsandactivity
 Use multiple AntiMoneyLaunderingdatabasesforresearch
 Verifypersonal identityonsuspectedfraudulentcreditcardapplicationsandpurchases
Graduate Assistant– SociologyDepartment Aug2012 – May 2013
Universityof SouthFlorida Tampa, FL
 Prepared,developedandprovidedclasslectures
 Assistedinclassmanagementandcreated/gradedassignmentsandassessments
 Met withstudentstoprovide assistance,resolve concerns,review policies
CustomerService Representative May 2006 – Aug 2012
ProgressEnergy(nowDuke Energy) Clearwater,FL
 Answeredqueriesandresolve concernsviatelephone;negotiatedplans;createdaccounts
 Performedgeneraloffice tasks,includingpreparinglettersandmanagingdatabases
 Providedconsumereducationregardingenergyissues

2. Keren Moaney
BiologyLaboratory Assistant Aug 2003 – May 2005
ViterboUniversity La Crosse,WI
 Collected,organized,pre-tested,tookinventoryof materialsandequipmentinadditionto pre-
dissection of specimensforIntroductoryandOrganismal biologylabs
 Supervisedandassistedwithstudentquestionsandneedsduringlabtime
 Gradedlab assignments
Education
Master of Arts in Sociology Aug2012 – May 2014
Universityof SouthFlorida GPA:3.3/4.0 Tampa, FL
Bachelor of Science inPsychology Graduated
ViterboUniversity GPA:3.8/4.0 La Crosse,WI
Associatesof Arts and Science inBiology and Art Graduated
St. John’sCollegeJuniorCollege GPA: 3.6/4.0 Belize City,Belize
Special Competencies and Interests
Sports
Blocker March 2015 - Current
Tampa RollerDerby –Cigar CityMafia Tampa, FL
Presentations
SouthernSociological SocietyConference April,2013
SevenRiversUndergraduateResearchSymposium November,2004
Intern and Volunteerhistory
Secretary Aug 2003 – May 2005
ViterboGlobal RhythmsClub La Crosse,WI
Facilitator May-June,2005
Eder AlamillaMemorial SummerArtCamp Belize City,Belize
Afterschooltutor Feb- May, 2004
Ho-ChunkNationLearningCenter La Crosse,WI
Field Intern April-May,2003
SirenianInternational SpanishLookoutCaye,Belize