1. Životopis
OSOBNE INFORMACIJE Merdanović Kenan
Begagića Put 12 B, 72000 Zenica (Bosna i Hercegovina)
0038761269136
kenan-merdanovic@windowslive.com
Spol Muško | Datum rođenja 14/09/1983 | Državljanstvo bosansko-hercegovačko
PERSONAL STATEMENT I looking for a job
RADNO ISKUSTVO
15/12/2003–31/12/2011 Rubber-products machine operator
MERKOMERC d.o.o, Zenica (Bosna i Hercegovina)
I was working 10 years in fabric for retread tyres in production..
I have experience in all mashines for retread tyre..
I work on ( start and final control tyres ), manuel griding , extruder , cement tyres ....
I have certificate I got in Belgium for retread tyres....
Vezani dokument(i): 20150725_102658.jpg
01/01/2012–31/12/2015 Rubber-products machine operator
MERPROMET d.o.o, Zenica (Bosna i Hercegovina)
I was working in company for retread tyres in production....
11/06/2016–28/11/2016 Ships' deck crew
Princess Cruisess, Santa Clarita (Sjedinjene Američke Države)
I worked for 5.5 months on board (cruise ship) Coral Princess ... I worked in housekeeping ...
Delivering a note from my company
Vezani dokument(i): Merdanovic__Kenan_468154_20161128_CO_FinalAppraisal.pdf
OBRAZOVANJE I
OSPOSOBLJAVANJE
01/09/1999–05/05/2002 elektrotehnicar computer technology and automation
Elektro Tehnicka skola, Zenica (Bosna i Hercegovina)
OSOBNE VJEŠTINE
Materinski jezik bosanski
Ostali jezici RAZUMIJEVANJE GOVOR PISANJE
Slušanje Čitanje Govorna interakcija Govorna produkcija
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2. Životopis Merdanović Kenan
engleski B2 B2 B1 B1 B1
Stupnjevi: A1 i A2: Početnik - B1 i B2: Samostalni korisnik - C1 i C2: Iskusni korisnik
Zajednički europski referentni okvir za jezike
Komunikacijske vještine I am very communicative person and I like to work with people
Organizacijske / rukovoditeljske
vještine
while I was working in the company for retreading one time I was safe production
Poslovne vještine I love to learn about work always and to promote in every way ..
I learned to work on different machines in the production of retreaded tires as well as later on board ....
Easily adapts to the new environment
Vozačka dozvola B1, B, BE
DODATNE INFORMACIJE
Preporuke I have very good recommendation from my last job .... I have a lot of experience in the field of
retreading tires (over 10 years), sincere and honest worker, I love to do and individuality in a team ...
The correct and responsible in their work ....
I prefer when others say about me
PRILOZI
▪ 20150725_102658.jpg
▪ Merdanovic__Kenan_468154_20161128_CO_FinalAppraisal.pdf
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3. Europska mapa vještina
Merdanović Kenan
20150725_102658.jpg
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4. Europska mapa vještina
Merdanović Kenan
Merdanovic__Kenan_468154_20161128_CO_FinalAppraisal.pdf
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Surname: Merdanovic Forenames: Kenan
Employee Number: 468154 Position: Accom Attendant
Nationality: Bosnian Manning Agency: PC Europe
Date Joined Ship: 06/11/2016 Planned Leave Date: 11/28/2016
Appraisal Type: Final Vessel: Coral
Product Delivery and Standards
75% of Appraisal Performance
Maintains the passenger public areas at all times, both inside and outside, following the Company standards for
housekeeping, sanitation, and maintenance. Very Good
Promptly sets up locations for group activities, official inspections, Movies Under the Stars, and other special
events as directed. Very Good
Promptly performs all embarkation duties as required by the Company. Very Good
Promptly collects, stows, loads, and distributes passenger baggage. Very Good
Always assists with the service of staterooms as directed, including the distribution and collection of towels,
linens, and supplies. Very Good
Always follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and
sharps waste. Good
Comments
Kenan followed the Company standards for housekeeping and sanitation at all times.
Section Score 3.83
Customer Satisfaction
10% of Appraisal Performance
Always provides a positive first impression to every passenger through a warm, welcoming individual greeting. Very Good
Always provides passenger assistance in an unassuming and appropriate manner. Very Good
Always remains engaged through completion of service. Very Good
Always responds promptly to resolve passenger concerns, escalating to supervisor as appropriate. Very Good
Comments
Kenan is very committed in delivering the Princess Product. He makes customer service & satisfaction his top priority.
Section Score 4.00
Safety and Compliance
5% of Appraisal Performance
Is familiar with the RSA Program and promptly notifies appropriate managers of any non-compliance. Good
Performs all General Emergency Organization duties as directed in the Emergency Response Organization. Good
Always follows timekeeping rules and creates accurate ILO records. Very Good
Comments
Kenan understands and follows the Company safety and compliance regulation. He follows timekeeping rules and creates accurate ILO
records in timely manner.
Section Score 3.33
C.R.U.I.S.E. and Core Values
10% of Appraisal Performance

5. Europska mapa vještina
Merdanović Kenan
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Page 2 Kenan Merdanovic (468154) Accom Attendant | Coral | 11/24/16
Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our
Core Values and the C.R.U.I.S.E. philosophy. Very Good
Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers,
officers, and crew. Good
Always maintains professional, effective, and motivated working relationships, taking into account differences in
cultures, backgrounds, and individual personalities. Very Good
Proudly wears the C.R.U.I.S.E. pin and displays the Service Credo card at all times. Good
Comments
Kenan maintains his professionalism when working alongside his team, and others.
Section Score 3.50
Summary
Overall Score: 3.79
Summary Comments: Kenan finished his contract with very good results. Even though this is his first contract, he quickly adapted
to the requirements and fully understood his KRA’s. Kenan has been performing very well in his new role
as Accommodation Attendant. He is willing to learn his duties and responsibilities, and takes any guidance
or advice from his Supervisors in a positive way. He is a self-motivated employee with positive attitude. He
is reliable and trustworthy in performing his duties, to the best of his ability. He is a very good team player,
an individual who always supports and assists his team for any task required. Kennan has shown flexibility
and professionalism in this field of work. A very polite personality, ready to assist his colleagues at any
time when needed.
Appraiser: Alberto Vasile Zanfir (Accom Supervisor / Public Area) Signed on: 11/14/2016
First Approver: Manuel Nazare Ferreira Radamanto (Executive Housekeeper) Signed on: 11/15/2016
3.79
Acknowledgement
(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the
appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.)
Acknowledged by: Kenan Merdanovic
Acknowledged on: 11/24/16 10:30 AM
Crewmember Comments:

6. Europska mapa vještina
Merdanović Kenan
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Page 3 Kenan Merdanovic (468154) Accom Attendant | Coral | 11/24/16
Surname: Merdanovic Forenames: Kenan
Employee Number: 468154 Position: Accom Attendant
Good to Great
Engagement Coaching Activities (listed in order of importance)
Customer Satisfaction: Always responds promptly to resolve passenger concerns, escalating to supervisor as appropriate.
Customer Satisfaction: Always provides passenger assistance in an unassuming and appropriate manner.
Skill Coaching Activities (listed in order of importance)
Safety and Compliance: Performs all General Emergency Organization duties as directed in the Emergency Response Organization.
Product Delivery and Standards: Always follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous,
and sharps waste.
Product Delivery and Standards: Maintains the passenger public areas at all times, both inside and outside, following the Company
standards for housekeeping, sanitation, and maintenance.