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Ken McMillan GOAT2017 that's nice
- 2. That's nice and you're nice ‒ but I don't care Aligning service delivery to business requirements in the public sector
- 3. Problem: we are at cross purposes Service delivery does not align to business requirements in the public sector
- 4. Mismatched Disconnection and its Effects
- 5. What builders do today People find their way around barriers that, to varying degrees, feel arbitrary to them
- 6. “What I need is perspective. The illusion of depth, created by a frame, the arrangement of shapes on a flat surface… Otherwise you live in the moment. Which is not where I want to be.” ― Margaret Atwood, The Handmaid's Tale
- 7. “Everything that irritates us about others can lead us to an understanding of ourselves.” ― C.G. Jung
- 8. “There are things known and there are things unknown, and in between are the doors of perception.” ― Aldous Huxley
- 9. “...What happens is of little significance compared with the stories we tell ourselves about what happens. Events matter little, only stories of events affect us.” ― Rabih Alameddine, The Hakawati
- 10. “It is a narrow mind which cannot look at a subject from various points of view.” ― George Eliot, Middlemarch: A Study of Provincial Life
- 11. “Often it isn't the mountains ahead that wear you out, it's the little pebble in your shoe.” ― Muhammad Ali
- 12. 1 Project velocity comparisons Sprint frequencies are one indicator of capability-maturity
- 13. Products FYE 2010 FYE 2011 FYE 2012 FYE 2013 FYE 2014 FYE 2015 FYE 2016 FYE 2017 OSME – Investment/return for Buyandsell.gc.ca Budgets $1.3M $2.2M $3.8M $4.5M $5.4M $4.4M $3.2M $3.2M • SOSA App• SSC EPP integration • LIS + Share • UNSPSC • Pass for web standards • Contacts for GSIN codes • Accts Man. • Atom feeds • OCDS • GETS launch • TMA launch • RSS feeds • Accounts integration • CH Open Data • SM + SACC • ITAC profile • ROT • Finalist for ITAC award • Events calendar • SOSA Open Data • Launch BAS • Launch BCIP • SOI Quick Search • Project start • Beta BAS
- 14. Governance maxim: keep the solution as close to the business as possible
Editor's Notes
- It’s not as bleak as it looks
- This is generally true – there are exceptions
- Disconnected: the performance evaluation criteria applied to business leaders and the criteria applied to service providers Effects: In a Results and Delivery context, leaders cannot expect results if they do not tackle this conflict
- To build buyandsell.gc.ca, we had to circumvent the previous, in-house, service provider. (Fortunately the organization matured over time and is now a valued business partner supporting run operations.) Similarly, the RCMP has now elected to circumvent the Phoenix pay service
- Victorian workhouse - take our kids to work day Perspective Step outside the problem Threat Risk Assessments are performed from the outside. Trace the process. Figure out where things break. Remove impediments. Test your results.
- Fixating about the “Other” is not going to increase your likelihood of success. Write a contract with mutual commitments. If someone absolutely has to be on your critical path the you have a choice: Get their skin (fully) in the game OR Walk away from the work
- Not a tribute to Donald Rumsfeld Expose the gaps Iterate Test Evaluate Repeat Then spend 5 years collecting detailed business requirements (just kidding)
- We’re so far down this path, only we’re not sure where this path goes anymore. Sound familiar? Non-iterative work approaches allow us to maintain our delusions much longer than we ought Delivering product ≠ delivering updates to project artifacts
- Daylight principle Deliver and validate internally Measure ROI Demonstrate cost recovery as you produce, don’t forecast it so far out that it’s not your problem Expose your books to external scrutiny as readily and as frequently as you introduce new product; no one can say they didn’t know...
- Find that pebble before you get a blister
- velocity is calculated by counting the number of units of work completed in a certain interval, the length of which is determined at the start of the project. (Please remember that project artefacts are not work; work is product.)
- Business owns outcomes. No more “IT said I had to do it this way” or “HR said this guidance applied.” If it doesn’t pass security validation, or accounting scrutiny, or a privacy assessment, then it’s time to learn your business. Otherwise you need to stop making excuses and clear the dross from your critical path. Either I care about the same stuff you care about and to the same extent OR I’ll keep you in the loop and I’ll follow your guidelines