Bellwether assists hospitals to drive patient satisfaction.

4. Quarterly reporting is insufficient to aggressively manage outcomes

5. ‘Trickle-in’ results posted online by survey vendors (while statistically valid) are samples that can be weeks old

6. Bellwether provides an opportunity to identify and get in front of HCAHPS trends, and shape the outcome prior to scores having a detrimental effect on VBP yield

8. Immediate actioning of results

9. Accountability process attached to high $ items

10. Risk-alert

12. Controlled by Department Management:

13. materiality thresholds managed

14. HCAHPS target

15. System alerts management to action after materiality threshold is met, HCAHPS target is not achieved

17. Trend identification, management.

18. HCAHPS-based + flex questions. Hourly rounding? “Safe and Secure”? Joint Commission Key-Drivers: Xray Lab Nurse anticipating needs Special Interest Parking

19. Accountability: Connecting below-target HCAHPS scores to actions that ‘move the needle’ Auto-deposit of below-target HCAHPS action plan template into GoalMaster accountability module: ready for action

20. Sustained and accountable action moves scores.

21. Accountability. Sustained action. Score movement.

22. How it works/what to expect

23. How it works/what to expect

24. How it works/what to expect Action plan can be built, or customized from templates provided.

25. How it works/what to expect Weekly system-generated update requests: anecdotal, milestone.

28. Requirements: WiFi signal/ Plug-in “Internet Everywhere” stick Supplied: One hour training session (webinar) On line training course available for all non-attendees Net cruiser for bedside report cards

30. English, Spanish

31. Risk?

32. Configurable, bilingual keyword alert

33. Keyboard Sanitation?

34. Prophylactics available

35. Screen Size?

36. Adjustable

37. Patient identification?

38. Via nurse log-in screen

39. Sampling protocol?

40. To be decided on site:

41. Rec: discharge

42. Management?

43. Department-level controls (browser-based)

44. Hospital-level controls (browser-based)

45. Reporting?

46. Department level, Hospital-level

47. Monthly, date configurability

48. Support?

49. Blog/Community

52. Someone who assumes leadership of a movement or an activity