Simplifying the appraisal system for hotel housekeeping team members.

1. Appraisals / Key Result Area Planning for the Team
One of the most dreaded site for me as an early Executive Housekeeper was looking at
my Human Resource Manager walk into my office with a pile of Appraisal forms.
After the dust settled on the initial apprehension, many a questions used to arise in my
mind –
a) How do I judge the authenticity of the targets set by my predecessor?
b) On what grounds do I set the Targets for the next year?
c) How do I quantify the output for the last year and the coming year?
d) How do I prove the efficiency of one team mate over the other?
e) What are the immediate and long term training needs for a team member?
f) Would my successor be able to understand the grounds on which I have planned
the growth for my team?
Although an annual routine, I could understand what it meant for my team as I myself
used to be very anxious over my own appraisal. A good appraisal system where in I was
constructively criticized as well as appreciated on measureable grounds could keep me
motivated for the entire year and revitalize my faith in “Good work never goes
unnoticed”.
Appraisal was the time of the year when a person was judged for the entire session and
all the efforts put in by him/ her were recorded, mapping his growth plan and benefits.
This meant aggression from the team members too as whatever discussed and agreed to
would be the benchmark.
I was always on the lookout for a fair means of judging and analyzing the year, which
would be mutually agreeable for not just the appaisee and the appraiser, but also for the
entire team. As housekeeping usually has the maximum number of team mates in a hotel
it makes it even more necessary to have an absolutely fair and justified modus operands
for the appraising. This led to the origin of the early draft of Kazzam – A comprehensive
housekeeping software solution.
Kazzam can not only record the daily audit for the team members but also plan the
growth sheet with training needs. It assists the Housekeeper in the Herculean task of
setting KRAs for individuals, as per the actual performance, and have quantifiable targets
set for the coming year. A tool wherein the Housekeeper can track individual
performances on soft skills and formulate corrective action on a daily basis, with the
consent of the team member, making the appraisal system a very healthy exercise.

2. As Kazzam can also assist in highlighting the training inputs required for individual team
members, it ensures mandatory training is imparted to members who are in actual need of
the particular training. By analyzing growth sheets the Housekeeper can now judge
whether or not the training imparted has shown results or there is further intensified input
required.
Making appraisal an even healthier event.
Manish Jain
919958867299
Kazzam
manish@kazzam.in