1. 1
Gabrielle DiMariano
&
Kaylyn Nicolas
The
NORDSTROM
Experience

2. 2
Do potential Nordstrom employees view the
company as temporary solution or an aspiring
career?
NORDSTROM
JOB
CARE
ER

3. 3
SECRET
SHOPPER
EXERCISE:
● Sales
Associate
● Test Skills
EXPERIENC
E:
● Interviewee
● First Hand
Customer
Service

4. 4
BREAKDOWN
Sales Associate &
Interviewee
(Customer Service)
(Customer)
Greet &
Welcom
e
Thank &
Invite
Ring &
Converse
Suggest &
Offer
Ask &
Inform

5. 5
PURPOSE
❖ First Hand
Experience
➢Fast-Pace
Environment
➢Undivided
Attention
➢Behind-The-
Scenes

6. 6
IMPLEMENTATION
Interview
Secret
Shoppe
r
Expectatio
ns Job
Offer

7. 7
EXPECTED RESULTS
❖ Retention
❖ Morale
❖ Customer
Satisfaction
❖ Work
Environment
❖ Poor Service
❖ Unethical
Work
❖ Negative
Competitive
Nature
❖ Overturn
INCREASE DECREASE

8. 8
BE KIND
#onedreamonet
eam

9. 9

10. 10