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Energizing	
  Your	
  Personal	
  &	
  
Company	
  Brands	
  

Kathy	
  Palokoff	
  
CEO,	
  CUSTOMERicity	
  
2013	
  
WISDOM:	
  
Top	
  5	
  Brand	
  Countdown	
  
1. The	
  clarity	
  of	
  your	
  brand	
  will	
  save	
  you	
  Fme	
  and	
  money	
  in	
  markeFng,	
  
sales,	
  customer	
  service	
  and	
  operaFons.	
  It	
  helps	
  focus	
  and	
  prevent	
  
wasted	
  energy.	
  

2. Both	
  an	
  emoFonal	
  hook	
  AND	
  intellectual	
  alibi	
  are	
  required	
  in	
  any	
  brand.	
  
3. Your	
  brand	
  anchors	
  your	
  messaging	
  and	
  all	
  communicaFons	
  to	
  

stakeholders,	
  but	
  it	
  is	
  not	
  the	
  sole	
  message.	
  Messaging	
  is	
  based	
  on	
  what	
  
your	
  customers	
  need	
  to	
  hear	
  and	
  what	
  you	
  need	
  to	
  communicate.	
  

4. Brands	
  are	
  conversaFons	
  with	
  your	
  customers.	
  Now	
  more	
  than	
  ever.	
  
	
  

5. The	
  power	
  of	
  a	
  leader’s	
  personal	
  brand	
  working	
  with	
  a	
  strong	
  company	
  
brand	
  will	
  give	
  your	
  company	
  a	
  disFnct	
  compeFFve	
  edge.	
  
A	
  POWERFUL	
  COMBINATION	
  
Personal	
  Brand	
  +	
  Company	
  Brand	
  
For	
  many	
  
organizaFons	
  –	
  
parFcularly	
  
disFncFve	
  or	
  
smaller	
  ones	
  –	
  the	
  
personal	
  brand	
  of	
  
the	
  leader	
  
enhances	
  and	
  
integrates	
  with	
  the	
  
company	
  brand.	
  	
  
EXERCISE	
  	
  #1:	
  

What	
  is	
  Your	
  Company	
  Brand	
  EquaNon?	
  

YOUR	
  
BRAND	
  
	
  
=	
  
	
  
ADJECTIVE,	
  
ADJECTIVE,	
  
NOUN	
  
	
  

=	
  	
  

Shiny	
  
Childhood	
  
Memories	
  
	
  

Out-­‐of-­‐the-­‐Box	
  
=	
  	
  Food	
  Experience	
  
	
  
EXERCISE	
  	
  #2:	
  

What	
  is	
  Your	
  Personal	
  Brand	
  EquaNon?	
  

YOUR	
  
BRAND	
  
	
  
=	
  
	
  
ADJECTIVE,	
  
ADJECTIVE,	
  
NOUN	
  
	
  

=	
  	
  

=	
  	
  

Life-­‐Changing	
  
Technology	
  
Evangelist	
  

Insigh]ul	
  
MarkeFng	
  
Fire-­‐Starter	
  
	
  
ACTION:	
  
What	
  do	
  you	
  need	
  to	
  do?	
  
1. Find	
  your	
  brand	
  equaFon	
  –	
  both	
  personal	
  and	
  company.	
  An	
  outside	
  
perspecFve	
  can	
  be	
  very	
  valuable.	
  

2. Link	
  your	
  personal	
  and	
  company	
  brand	
  together	
  in	
  an	
  authenFc	
  way.	
  
Decide	
  where	
  they	
  powerfully	
  overlap.	
  

3. Develop	
  message	
  pla]orms	
  and	
  content	
  for	
  your	
  brands.	
  	
  An	
  outside	
  
perspecFve	
  can	
  be	
  very	
  valuable.	
  

4. Create	
  a	
  tacFcal	
  plan	
  considering	
  social	
  media,	
  PR,	
  board	
  memberships,	
  
	
  

book	
  publishing,	
  events	
  and	
  sponsorships.	
  

5. Implement	
  and	
  measure.	
  
	
  
For	
  consultaNon:	
  
Kathy	
  Palokoff	
  
kathy@customericity.com	
  
www.customericity.com	
  	
  

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Energizing your personal and company brands

  • 1. Energizing  Your  Personal  &   Company  Brands   Kathy  Palokoff   CEO,  CUSTOMERicity   2013  
  • 2. WISDOM:   Top  5  Brand  Countdown   1. The  clarity  of  your  brand  will  save  you  Fme  and  money  in  markeFng,   sales,  customer  service  and  operaFons.  It  helps  focus  and  prevent   wasted  energy.   2. Both  an  emoFonal  hook  AND  intellectual  alibi  are  required  in  any  brand.   3. Your  brand  anchors  your  messaging  and  all  communicaFons  to   stakeholders,  but  it  is  not  the  sole  message.  Messaging  is  based  on  what   your  customers  need  to  hear  and  what  you  need  to  communicate.   4. Brands  are  conversaFons  with  your  customers.  Now  more  than  ever.     5. The  power  of  a  leader’s  personal  brand  working  with  a  strong  company   brand  will  give  your  company  a  disFnct  compeFFve  edge.  
  • 3. A  POWERFUL  COMBINATION   Personal  Brand  +  Company  Brand   For  many   organizaFons  –   parFcularly   disFncFve  or   smaller  ones  –  the   personal  brand  of   the  leader   enhances  and   integrates  with  the   company  brand.    
  • 4. EXERCISE    #1:   What  is  Your  Company  Brand  EquaNon?   YOUR   BRAND     =     ADJECTIVE,   ADJECTIVE,   NOUN     =     Shiny   Childhood   Memories     Out-­‐of-­‐the-­‐Box   =    Food  Experience    
  • 5. EXERCISE    #2:   What  is  Your  Personal  Brand  EquaNon?   YOUR   BRAND     =     ADJECTIVE,   ADJECTIVE,   NOUN     =     =     Life-­‐Changing   Technology   Evangelist   Insigh]ul   MarkeFng   Fire-­‐Starter    
  • 6. ACTION:   What  do  you  need  to  do?   1. Find  your  brand  equaFon  –  both  personal  and  company.  An  outside   perspecFve  can  be  very  valuable.   2. Link  your  personal  and  company  brand  together  in  an  authenFc  way.   Decide  where  they  powerfully  overlap.   3. Develop  message  pla]orms  and  content  for  your  brands.    An  outside   perspecFve  can  be  very  valuable.   4. Create  a  tacFcal  plan  considering  social  media,  PR,  board  memberships,     book  publishing,  events  and  sponsorships.   5. Implement  and  measure.    
  • 7. For  consultaNon:   Kathy  Palokoff   kathy@customericity.com   www.customericity.com