Pawn Fathers - A Consulting Project
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This presentation summarizes recommendations for improving various areas of operations at Pawn Fathers. It recommends restructuring the organization to have one store location and a clear chain of command. It also recommends hiring a bookkeeper, improving the company website and search engine optimization, implementing an employee referral program for recruiting, establishing a new hire training program led by employees, a quarterly bonus incentive program, and an awards board and cross-training to improve motivation. The timeline outlines implementing these changes between April and July.
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Pawn Fathers - A Consulting Project
- 1. PAWN FATHERS CONSULTING PRESENTATION Karthika Appiah, Lexi Bagnell, Charles Phon, Asya Pribus, Briana SooHoo March 10, 2012
- 2. PRESENTATION OBJECTIVES Deliverables Situation Implementation Analysis Timeline
- 3. DELIVERABLES WORK AREA #1 WORK AREA #2 Financial Org. Training Analysis Restructure Web Asses. Recruiting Incentive & SEO & Hiring Programs
- 4. FINANCIALS $
- 5. RESEARCH ? AR Days Outstand- Current ing Inventory Debt to Turns Equity
- 6. Expansion
- 7. RECOMMENDATION Hire a bookkeeper
- 8. WEBSITE ASSESSMENT Improving Online Presence
- 11. RECOMMENDATIONS store addresses | hours of operation
- 12. RECOMMENDATIONS Bring website maintenance in-house Use Cascading Style Sheets
- 13. SEARCH ENGINE OPTIMIZATION Increasing Search Relevance
- 14. RECOMMENDATIONS Improve Title Tag Pawn Fathers – A Pawnbrokers - Pawn Fathers – A Everett, WA | Family Business Family Business Pawn Fathers Create a Meta Tag 90 Day Cash Loans. Selling new and used jewelry, firearms, tools, electronics, instrum ents, and more. Nothing but the best!
- 15. HUMAN RESOURCES Overview
- 16. Organizational Motivation & Structure Job Satisfaction Recruiting and Training Process Hiring Incentive Other Programs Program
- 17. PRIMARY RESEARCH interviews lack of
- 18. PRIMARY RESEARCH surveys Variety motivation Feedback Identity Job Satisfaction money as a Autonomy Significance motivator
- 20. CURRENT SITUATION January 2012 Supervisor (3) Owner & Pawnbrokers (14) Assistant Manager across all stores
- 21. SECONDARY RESEARCH improve to increase
- 22. RECOMMENDATION Organizational Structure One Store Location Chain of Command
- 23. RECOMMENDATION General Book- Company Manager keeper Store Store Store Store Manager Manager Manager Pawn Pawn Pawn Sales Broker (5) Broker (5) Broker (5)
- 24. IMPLEMENTATION satisfactory assign meet with evaluate employees employees unsatisfactory satisfactory reevaluate rehire unsatisfactory
- 25. HUMAN RESOURCES Recruiting & Hiring Process
- 27. SECONDARY RESEARCH source of higher passive quality candidates candidates bonus cheaper serves as recruiting morale tool booster
- 28. RECOMMENDATION Employee Referral Program
- 29. HUMAN RESOURCES Training Program
- 30. CURRENT SITUATION & RESEARCH “Training is hands on, you’re put out on the floor and you get help if you want to.” “Have personal training with other employees and managers.” “Everyone helps, you follow what everyone else does.”
- 31. RECOMMENDATION New Hire Training Employee Led Training Sessions Smart Pawn Certification
- 32. HUMAN RESOURCES Incentive Program
- 33. CURRENT SITUATION Monthly Product Bonuses Quotas
- 34. RECOMMENDATIONS Quarterly Bonus Program
- 35. HUMAN RESOURCES Motivation and Job Satisfaction Programs
- 36. RECOMMENDATION Awards Board Employees Work Cross- Department
- 37. IMPLEMENTATION TIMELINE APRIL MAY JUNE JULY organizational structure bookkeeper training program awards program referral prgm incentive prgm website & SEO
Editor's Notes
- Lexi
- Lexi
- conducted research and found ratios (bad ratio = debt but that’s how a pawn shop works!) comparing to used merchandise industry not conclusive to the financial status
- overall goal = expansion therefore, bookkeeper!
- hire a bookkeeper talk about advantages cost: $12-$26/hourly short term cost but long term benefits
- Address in the footerHours of OperationRemove Ad, Add social media
- Meta tagTitle tag
- Interviews showed that Pawn Fathers lacks an organizational structure, clear communication of duties, and training.
- Job satisfaction was low in variety, identity, and significance Motivation levels were fine but was a concern of the client. Money as a motivator were all over the place.
- Org structure improves communication, function productivity
- Posts onworksourceGets a lot of resumes, but few turnouts She wants quality candidates.
- The benefits of a referral program and the outcomes(+) source of passive candidates, higher quality candidates, the bonus is a morale booster for current employees, cheaper than posting in many places and advertising
- - Referral Program
- Primary research: interview – insight into the current situation: lack of training structure, low motivation levels, low efficiency levels
- - 3 training
- Primary research: interview – insight into the current situation: lack of training structure, low motivation levels, low efficiency levels
- Award Board Variety in Work