1. K A N N A N A R U M A IT H A N G A M
TRWA 413, Thaliyal, Karamana Post, E-mail: akannan.rrd@gmail.com
Kerala State, India – 695 002. Mobile No.: 8891602278 & 9809209903
S UM M A R Y
Back Office professional with 8+ years of hands on experience in client service, managing
production floor, job management, process transitioning, quality management, Report
preparation, leading and building teams. Successfully handled projects related to Capital Markets
and Investor Communications Financial Typesetting Business, Creative Design Printing,
Presentation Services, ensuring project coordination, adherence to service levels, quality
auditing and value creation for internal and external stake holders. Proven success at training
and capacity building of Document Specialists and strategic utilization and deployment of
available resources to achieve organizational objectives.
P R OFE S S ION A L E X P E R IE N C E
PROJECT COORDINATOR Jan 2012 – Till Now
RR Donnelley India Outsource Private Ltd, Trivandrum
Reporting to Client Manager
R e s p o n s ib i l i t i e s
 In take Project directly from Clients
 In-charge of Project Estimation, Project Implementation, Project Delivery and Overall
Coordination
 Make sure Projects deliver under 100% quality
 Crisis Management
 Project Planning and Mile Stone Mapping (MSP)
 Performance and Project Evaluation
 Fix the individual target with explains the client SLA’s met and follow-up
 Reviewing the efficiency and effectiveness of service delivery
 Feedback Analysis and Dissemination
 Problem-Solving and Solution Enhancement – Technical & Client Specifics
 Point of Contact and Responsible for Major Accounts
 Report Generation and Maintenance
 Planning, Analyzing and Approving the Project
 Process Mapping and Enhancement
 Team Management on all Production Process Control
 Staffing, Resource Management and Resource Allocation
 Create a new checklist based on production support

2.  Liaison between the Senior Management and the Team
 Multi-tasking and Pro-active
 Point of Contact and Responsible for End to End Process for all the Projects
 Training and Capacity Building of Senior Document Specialist
 Contact worldwide CSR for copy clarification and doubt for jobs
 Preparing month wise 24 X 7 Staffing Roster
 1-2-1 discussion with employee for performance weekly basis
 Shift Huddle in the daily basis before start the shift
 Coordinate with HR department for selecting new employees
 Coordinate with Admin department for arrangement transport and others
 Form a cultural committee and conduct a cultural program
K e y A c h ie v e me n t s
 Streamlined One-Piece-Flow on the Production Floor
 Received Midas Touch Award in Q4 of 2014
 Received Best Project Coordinator Award in the year of 2012
 Received Best support staff Award in the month of August 2014
SENIOR DOCUMENT SPECIALIST June 2010 – Dec 2011
RR Donnelley India Outsource Private Ltd, Trivandrum
Reporting Project Coordinator
R e s p o n s ib i l i t i e s
 Technical and Client Specifics guidance to Document Specialists in specific areas of
Conversion, Coding, Pagination, Quality, Job Import and Export
 Planning and Owning the Productivity of the Cell
 Responsible for the utilization and quality of the Document Specialist within the Cell
 In-charge of Training and Capacity Building of Document Specialist within the Cell
 Point of Contact and Responsible for End to End Process for all the Projects assigned to the
Cell
 Analyze and discuss for all the Projects assigned to the Cell
K e y A c h ie v e me n t s
 Received one Best Performer for the monthAward
 Received three Most Promising Employer for the month Award

3. DOCUMENT SPECIALIST June 2007 – May 2010
RR Donnelley India Outsource Private Ltd, Chennai
Reporting Senior Document Specialist
R e s p o n s ib i l i t i e s
 Responsible for Conversion, Coding, Pagination, job Import and Export
K e y A c h ie v e me n t s
 Received six Best Performer for the monthAward
 Received three Most Promising Employer for the month Award
TECHNICAL ASSISTANT June 2004 – Aug 2006
St. Peter’s Engineering College, Avadi, Chennai - 54
Reporting to Director - Academic
R e s p o n s ib i l i t i e s
 Responsible for conducting Unit Test Cell weekly twice
 Incharge for Unit Test Cell
 Responsible for Seating Arrangement and collecting Question paper from Department wise
K e y A c h ie v e me n t s
 Successfully completed Staff Development Programme on the topic “TEAM BUILDING
AND CONFLICT RESOLUTION”
E D UC A T ION A L BA C K GR OUN D
Degree & Other Course Institute Major and Specialization
B.B.A. (Business Administration) Madras University, Chennai. Business Administration
D.P.C.S. Govt. I.T.I, Nagercoil Basic, Cobol, Lotus, Dbase
P.G.D.C.A. Indian Institute of Computer
Education (IIC), Saidapet
C, C++, Visual Basic,
Internet & E-mail concepts
Diploma in MS Office MM Computers, Saidapet MS-Office
Diploma in DTP MM Computers, Saidapet PageMaker, CorelDraw
Typewriting-English& /Tamil Venkateswara Institute, Saidapet English-Higher and Tamil-
Lower

4. T E C H N OL OGY
Below is a list of important hardware, software products, tools and methods that I have worked
with.
Hardware Software Products Tools Methods
Computer
Assembly,
Troubleshooting,
OS Installation.
Client Software,
MS Office, Acrobat,
Photoshop
Design and Formatting
with Design Template.
Conversion, Coding,
Pagination and
PreparingDeliver Solution
P E R S ON A L D E T A IL S
Father’s Name K. Arumai Thangam
Date of Birth 22-05-1978
Nationality INDIAN
Present Address C/O Ayyappan Nair, TRWA-413, Thaliyal,
Karamana Post,Trivandrum – 2
Kerala State, India, Pin – 695 002
Languages Known Tamil, English, Malayalam & Hindi
Mother Tongue Tamil
Blood Group B Negative
Notice Period 2 months
Driving License Details
Name as on Driving License License Number Date of Issue Expiry Date
A. Kannan TN10 20080007071 05/08/2008 05/07/2028
Passport Details
Name as on Passport passport Number Date of Issue Expiry Date
A. Kannan Z2984886 07/01/2015 06/01/2025
D E C L A R A T ION
I hereby declare that all the information provided by me in this application is factual and correct
to the best of my knowledge and belief.
Place: TVM-2 yours sincerely,
Date: (KANNAN A)