1. EUROPASS CURRICULUM VITAE
PERSONAL INFORMATION
First name(s) / Surname(s): Justyna Ragucka – Pileckienė
Address: Šeimyniškių 40-44, Vilnius, Lithuania
Telephone: 8 600 34295
E-mail: trojalt@yahoo.com
Date of birth: 1985/02/07
Gender: Female
Work experience
Dates: 2013.10.21 –now
Occupation or position held: Quality/Training Specialist
Main activities and responsibilities: Ensure the creation and efficient and timely implementation of the
QA program. Conduct the quality assessment in a timely and qualitative manner. Develop,
implement, modify and deliver training programs to new and existing employees, ensure
effectiveness of programs delivered to the staff by reporting the progress to Supervisors
and Manager. Gathering and consolidating feedback on training programs to identify
opportunities for improvement. Actively assist in program development with addition of
new products and/or services. Provide feedback and suggest improvements to the
management team.
Name of employer: UAB ‘’Western Union Processing Lithuania”
Type of business or sector: Financial services
Dates: 2013.01 – 2013.10.21
Occupation or position held: New Agent Compliance Coordinator
Main activities and responsibilities: Providing initial AML Compliance trainings to new agents of
Western Union & evaluating the effectiveness of the training, to build a foundation for
compliance programs and ensure compliance with anti-money laundering laws.
Providing high level analysis on improving/implementing internal controls & anti -
money laundering compliance programs for agents. Conducting AML Compliance
approvals on prospective Agents requesting to offer Western Union services.
Name of employer: UAB ‘’Western Union Processing Lithuania”
Type of business or sector: Financial services
Dates: 2011.04 –2013.01

2. Occupation or position held: Online/Offline Service Specialist
Main activities and responsibilities: Handle requests that facilitate the money transfer process,
responding to Customers’ requests on products & services, software, accounting.
Name of employer: UAB ‘’Western Union Processing Lithuania”
Type of business or sector: Financial services
Dates: 2010.10 – 2011.04
Occupation or position held: Customer Service Representative
Main activities and responsibilities: Efficiently respond to service related issues/inquiries and resolve
escalated issues that arise, using web money transfers (Western Union).
Name of employer: UAB ‘’Transcom World Wide Vilnius”
Type of business or sector: Customer management services
Dates: 2010.02- 2010.09
Occupation or position held: Project Manager
Main activities and responsibilities: Planning, monitoring and implementing commercial projects &
advertising campaigns. Meeting financial objectives by forecasting requirements, coordinate and
facilitate delivery of project objectives, communicating with media agencies, reporting to
management.
Name of employer: UAB ‘’A&RS GROUP”
Type of business or sector: Advertisement
Dates: 2009.03 – 2010.02
Occupation or position held: Call Center Operator
Main activities and responsibilities: Telesales, customer consulting, database management.
Name of employer: UAB ‘’Studio moderna“
Type of business or sector: Sales
Dates: 2007.02 – 2008.08
Occupation or position held: Database Administrator
Main activities and responsibilities: Searching & reviewing resumes of potential candidates, uploading
CV’s to the system, preparation of contracts, new projects registration, customers, which need human
resources service, consulting.
Name of employer: UAB ‘’Search & Selection"
Type of business or sector: Human Resources
Dates: 2006.09 - 2007.02
Occupation or position held: Information/analysis specialist
Main activities and responsibilities: Potential customers, which need human resources service,
research. Various tasks related to web page ww.naujasdarbas.lt: preparation of announcements,
searching for advertisement, co-operation with the marketing manager in planning web page image.
Name of employer: UAB ‘’Search & Selection"

3. Type of business or sector: Human Resources
Education & training
Dates 2007.09 - 2009.01
Title of qualification awarded Master degree of Public Administration
Name and type of organisation
providing education
Mykolas Romeris University
Dates 2003.09 - 2007.06
Title of qualification awarded Bachelor degree of Social Sciences
Name and type of organisation
providing education
Vilnius Pedagogical University
Training history:
• Certificate of listening A1 Spanish course
Personal skills and competences
Language:
Computer skills and competences:
Windows, CorelDraw, FrontPage, Excel, Microsoft Access, Photoshop, PowerPoint, Word, Pascal,
Internet.
Personal qualities:
Communicative, creative, responsible, detail oriented, team player, analytical mind, fast learning,
strong-minded, well-organized, accurate, excellent multi-tasking & problem solving skills, highly
developed interpersonal and customer service skills.
Additional information:
Hobbies:
Singing, theater, cinema, travelling.
Mother tongue Polish
Other language(s) English, Russian, Lithuanian, Spanish
Self-assessment Understanding Speaking Writing
European level (*)
Listening Reading
Spoken
interaction
Spoken
production
English C2 C2 C2 C2 C2
Lithuanian C2 C2 C2 C2 C2
Russian C2 C2 C2 C2 C2
Spanish A1 A1 A1 A1 A1