Focusing on the customer: assessing electronic resources
through all stages of collection workflows
Northern Ohio Technica...
DINOSAURS! HIGH FIVE!Cool things found at OSU
OSU Library Love
Agenda
• Concepts
• Examples
• Activity
• Discussion
PRESENTATION TITLE:
Focusing on the customer: assessing
electronic resources through all stages
of collection workflows
Source:
http://library.osu.edu/sites/exhibits/borninadversity/
“Shaping the future of education in the History Classroom G...
Assessing
Source: by kotonamii
http://kotonamii.deviantart.com/art/Information-Overload-
388665814
Electronic Resources
“big-data_conew1” by luckey_sun
http://www.flickr.com/photos/75279887@N05/6914441342/
workflow
Workflows
“workflow at the most basic level” by wlef70 http://www.flickr.com/photos/wlef70/6818768830/
Why does it
matter?
“Information professionals and
librarians in particular are in a
unique position to bridge the gaps
th...
What are the stages in collection
workflows for Electronic Resources &
what are the possible forms of
assessment?
LibQual Data
Reference Statistics
Instruction
Evaluations
General Patron
feedback
Usage/COUNTER
Stats
Trouble/Problem
Repo...
Source:
https://www.flickr.com/photos/opensourcewa
y/4371000486/in/set-72157628736972485/
What customer feedback can revea...
New Resource Proposal Process
• Subject Librarian requests a new resource &
provide justification on why OSU should buy
• ...
Activity Time:
Electronic Animals
Objective: To determine what Electronic Animals
to buy for the NOTSL library.
Customer p...
Subject Librarians
• Responsible for your subject matter on either:
– Cuteness
– Intriguing/Interesting
• Objective:
– Usi...
Selection Committee Members
• Responsible for reviewing subject librarians
requests & purchasing, within budget, the
final...
Audience Participation
http://tiny.cc/notsl
If you have a laptop, tablet or smartphone, visit this site & click on your
fa...
Discussion & Debrief
Final Thoughts:
• Focusing on the customer is our
professional responsibility
• Assess electronic resources holistically
•...
Focusing on the customer: assessing electronic resources through all stages of collection workflows
Focusing on the customer: assessing electronic resources through all stages of collection workflows
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Focusing on the customer: assessing electronic resources through all stages of collection workflows

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Presentation on concepts for assessing electronic resources beyond usage statistics and COUNTER statistics.

Presented at the Northern Ohio Technical Services Librarians Spring Meeting
April 4, 2014

Published in: Technology
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Focusing on the customer: assessing electronic resources through all stages of collection workflows

  1. 1. Focusing on the customer: assessing electronic resources through all stages of collection workflows Northern Ohio Technical Services Librarians Spring Meeting April 4, 2014 Juleah Swanson Assistant Professor Acquisitions Librarian for Electronic Resources The Ohio State University Swanson.234@osu.edu “Social Media Information Overload” by Mark Smiciklas http://www.flickr.com/photos/inter sectionconsulting/7537238368/
  2. 2. DINOSAURS! HIGH FIVE!Cool things found at OSU
  3. 3. OSU Library Love
  4. 4. Agenda • Concepts • Examples • Activity • Discussion
  5. 5. PRESENTATION TITLE: Focusing on the customer: assessing electronic resources through all stages of collection workflows
  6. 6. Source: http://library.osu.edu/sites/exhibits/borninadversity/ “Shaping the future of education in the History Classroom Gabrielle Sutherland + students” by New Media Consortium CC By: http://www.flickr.com/photos/nmc-campus/5100940630/ Focus on the customer
  7. 7. Assessing Source: by kotonamii http://kotonamii.deviantart.com/art/Information-Overload- 388665814
  8. 8. Electronic Resources “big-data_conew1” by luckey_sun http://www.flickr.com/photos/75279887@N05/6914441342/
  9. 9. workflow Workflows “workflow at the most basic level” by wlef70 http://www.flickr.com/photos/wlef70/6818768830/
  10. 10. Why does it matter? “Information professionals and librarians in particular are in a unique position to bridge the gaps that exist between people, information and technology. ” https://ischool.uw.edu/academics/mlis/what-is-library-science
  11. 11. What are the stages in collection workflows for Electronic Resources & what are the possible forms of assessment?
  12. 12. LibQual Data Reference Statistics Instruction Evaluations General Patron feedback Usage/COUNTER Stats Trouble/Problem Reports Website Analytics Citation Analysis Discovery Cataloging IT workflows Public Services Reference Instruction Subject Librarian workflows Acquisitions Electronic Resource Management workflows Types of assessment data found within workflows
  13. 13. Source: https://www.flickr.com/photos/opensourcewa y/4371000486/in/set-72157628736972485/ What customer feedback can reveal about our work
  14. 14. New Resource Proposal Process • Subject Librarian requests a new resource & provide justification on why OSU should buy • Committee recommends resources to buy • Acquire and monitor usage
  15. 15. Activity Time: Electronic Animals Objective: To determine what Electronic Animals to buy for the NOTSL library. Customer population is everyone in this room. • Need 4 Volunteers (for a paper based activity) – 2 Subject Librarians – 2 Selection Committee Members
  16. 16. Subject Librarians • Responsible for your subject matter on either: – Cuteness – Intriguing/Interesting • Objective: – Using your available resources, make a request for electronic animals, with a justification – Give request to selection committee
  17. 17. Selection Committee Members • Responsible for reviewing subject librarians requests & purchasing, within budget, the finalized list of electronic animals for the NOTSL library • Give finalized list to me.
  18. 18. Audience Participation http://tiny.cc/notsl If you have a laptop, tablet or smartphone, visit this site & click on your favorite electronic animal. Multiple clicks for favorites encouraged. Think about why you like the animal, is it the cuteness & or the intrigue?
  19. 19. Discussion & Debrief
  20. 20. Final Thoughts: • Focusing on the customer is our professional responsibility • Assess electronic resources holistically • Think about what the data doesn’t tell us

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