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Juleah Swanson ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION THE OHIO STATE UNIVERSITY THOMPSON LIBRA...
<ul><li>OUTLINE OF PRESENTATION </li></ul><ul><li>Dissect the question </li></ul><ul><li>Why is understanding essential? <...
Juleah Swanson “ When completing a project, how would you  communicate  with  stakeholders —for example, colleagues, patro...
Why is  UNDERSTANDING  so important? CC: Xavi Talleda
PERSPECTIVE CC: Kevin Siberman
ACHIEVE GOALS & OBJECTIVE CC: Jeff Kramer
INCREASE STAKEHOLDER INVESTMENT INCREASE STAKEHOLDER INVESTMENT CC: Lauren Manning
How do we achieve stakeholder understanding   through  communication ?
SHARE CLEAR VISION & OBJECTIVES CC: Nicolay Vernin
DEFINE ROLES AND RESPONSIBILITIES CC: Scott Clark
ASK FOR FEEDBACK CC Paul Downey
EFFECTIVE COMMUNICATION:  THREE  STAKEHOLDER  SCENARIOS CC: Xavi Talleda
<ul><li>Stakeholders:  Team of Librarians/Colleagues </li></ul><ul><li>Project:  Create strategy to reallocate budget   to...
<ul><li>Stakeholder: Vendor </li></ul><ul><li>Project: Multi-year research project to study the life-cycle cost of an e-Bo...
<ul><li>Stakeholder: Undergraduate </li></ul><ul><li>Project: Student to evaluate a new resource that turns boring enginee...
<ul><li>FINAL KEY POINTS: </li></ul><ul><li>UNDERSTANDING IS ESSENTIAL </li></ul><ul><li>Everyone has a different perspect...
Thank you! QUESTIONS?  COMMENTS? FEEDBACK? CC: Xavi Talleda
ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION Juleah Swanson Mary P. Key Diversity Residency Program ...
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ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION

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ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION

  1. 1. Juleah Swanson ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION THE OHIO STATE UNIVERSITY THOMPSON LIBRARY APRIL 14, 2011 JULEAH SWANSON MARY P. KEY DIVERSITY RESIDENCY PROGRAM ELECTRONIC RESOURCES ACCESS LIBRARIAN CANDIDATE CC: Xavi Talleda
  2. 2. <ul><li>OUTLINE OF PRESENTATION </li></ul><ul><li>Dissect the question </li></ul><ul><li>Why is understanding essential? </li></ul><ul><li>Key components to stakeholder communication </li></ul><ul><li>Three stakeholder scenarios </li></ul><ul><li>Conclusion </li></ul>CC: Xavi Talleda
  3. 3. Juleah Swanson “ When completing a project, how would you communicate with stakeholders —for example, colleagues, patrons, and vendors--to ensure that all individuals understand the project?” CC: Xavi Talleda
  4. 4. Why is UNDERSTANDING so important? CC: Xavi Talleda
  5. 5. PERSPECTIVE CC: Kevin Siberman
  6. 6. ACHIEVE GOALS & OBJECTIVE CC: Jeff Kramer
  7. 7. INCREASE STAKEHOLDER INVESTMENT INCREASE STAKEHOLDER INVESTMENT CC: Lauren Manning
  8. 8. How do we achieve stakeholder understanding through communication ?
  9. 9. SHARE CLEAR VISION & OBJECTIVES CC: Nicolay Vernin
  10. 10. DEFINE ROLES AND RESPONSIBILITIES CC: Scott Clark
  11. 11. ASK FOR FEEDBACK CC Paul Downey
  12. 12. EFFECTIVE COMMUNICATION: THREE STAKEHOLDER SCENARIOS CC: Xavi Talleda
  13. 13. <ul><li>Stakeholders: Team of Librarians/Colleagues </li></ul><ul><li>Project: Create strategy to reallocate budget to enable an expanded Patron-Driven Acquisitions program </li></ul><ul><li>How would I… </li></ul><ul><li>Share the vision? </li></ul><ul><li>Define roles and responsibilities? </li></ul><ul><li>Ask for feedback? </li></ul>CC: Boetter
  14. 14. <ul><li>Stakeholder: Vendor </li></ul><ul><li>Project: Multi-year research project to study the life-cycle cost of an e-Book </li></ul><ul><li>How would I… </li></ul><ul><li>Share the vision? </li></ul><ul><li>Define roles and responsibilities? </li></ul><ul><li>Ask for feedback? </li></ul>CC: Jasperquaint
  15. 15. <ul><li>Stakeholder: Undergraduate </li></ul><ul><li>Project: Student to evaluate a new resource that turns boring engineering texts into exciting 3-D experiences! </li></ul><ul><li>How would I… </li></ul><ul><li>Share the vision? </li></ul><ul><li>Define roles and responsibilities? </li></ul><ul><li>Ask for feedback? </li></ul>STUDENT CC: mjurn
  16. 16. <ul><li>FINAL KEY POINTS: </li></ul><ul><li>UNDERSTANDING IS ESSENTIAL </li></ul><ul><li>Everyone has a different perspective </li></ul><ul><li>Understanding leads to achieving goals and objectives </li></ul><ul><li>Understanding increases stakeholder investment </li></ul><ul><li>EFFECTIVE COMMUNICATION INCLUDES </li></ul><ul><li>Sharing clear vision & objectives </li></ul><ul><li>Defining roles and responsibilities </li></ul><ul><li>Asking for feedback </li></ul>CC: Xavi Talleda
  17. 17. Thank you! QUESTIONS? COMMENTS? FEEDBACK? CC: Xavi Talleda
  18. 18. ENSURING STAKEHOLDER UNDERSTANDING THROUGH EFFECTIVE COMMUNICATION Juleah Swanson Mary P. Key Diversity Residency Program Electronic Resources Access Resident Candidate The Ohio State University Presentation: 4/14/2011 Stakeholder #2 Stakeholder #3 Roles and Responsibilities Venn Diagram Stakeholder #1 Shared R &R <ul><li>UNDERSTANDING ESSENTIALS </li></ul><ul><li>PERSPECTIVE </li></ul><ul><li>GOALS & OBJECTIVES </li></ul><ul><li>INCREASE STAKEHOLDER INVESTMENT </li></ul><ul><li>Communication Tools </li></ul><ul><li>Team Charters </li></ul><ul><li>Memorandum of Understanding </li></ul><ul><li>Instructional Videos </li></ul><ul><li>Blogs or Facebook Pages </li></ul><ul><li>EFFECTIVE COMMUNICATION </li></ul><ul><li>SHARE VISION </li></ul><ul><li>DEFINE ROLES AND RESPONSIBILITY </li></ul><ul><li>ASK FOR FEEDBACK </li></ul>

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