Learn how BuyCo improves supply chain team collaboration and customer satisfaction. BuyCo is a single cloud platform that automates and streamlines container shipping. BuyCo provides supply chain managers and professional with a unique set of tools to better collaborate, share documents, get exceptions alerts, track containers and get relevant DATA on container shipping operations. Global brands, like Renault, Michelin, Saint Gobin, Soufflet, Eramet, Alteo, Alpi Wood already trust our technology to manage the container shipping operations.

1. CaseStudy
ALTEO
Optimize Shipping
Container Management
by
to better serve the final
customer and increase
satisfaction

2. How Alteo managed to
reduce emails by 80%
&
increase their customer
service productivity by 25%
ALTEO
by

3. The Company
With a revenue of 220 M€, Alteo is
today’s worldwide leading producer of
specialty alumina. Located in France,
Alteo has a global vision, with 72% of
their revenue coming from exports
from their 600 customers in 55
different countries.
To learn more about Alteo,
visit: https://www.alteo-alumina.com
ALTEO
by

4. The challenge
Alteo has made shipping visibility and
customer satisfaction their top priorities.
Alteo called on BuyCo to:
BuyCo’s digital collaborative
platform allows us to make faster
and more reliable decisions since we
all share the latest information and
stay on the same page. We are also
able to answer our customers
quickly which contributes to better
satisfaction.
ALTEO
>
>
> “
“
by
Frederic Buchère
Alteo Customer Service
Director
Improve their customer service
Enhance their transportation management
Automate administrative & repetitive tasks
Create a single ecosystem to share &
archive documents
Collect relevant data
Create KPIs to measure the performance of
their logistics partners
>
>
>

5. > Automation
With BuyCo, Alteo started to use shipment
templates management to increase their
teams productivity with standardization and
automation. By doing so, Alteo's logistics
team got rid of repetitive, time-consuming
tasks and can now focus on more important
work to better serve their customers.
Data is entered just once (shipping
instructions, bookings, …), so Alteo also
minimizes human mistakes.
> Booking and automated tracking
Alteo benefits from the direct EDI connection
to the shipping lines with direct information
of the scheduled vessels, and tracking info for
any ongoing shipment.
> Customer service
Via a real time automated tracking, Alteo is
now able to inform their customers on the
delivery status of their cargo.
How BuyCo
helped
by
“
“
ALTEO
Vanessa Gimenez
Alteo Buying Service
Manager

6. > Transportation plan management
BuyCo allowed Alteo to have a one overall
view of the shipments and by doing so, Alteo
logistics professionals easily manage
occurring events through the alerts and
deviation information automatically provided
to them.
> Shared workspace
Alteo now uses the BuyCo collaborative
feature to better coordinate shipping
operations. In the common shared
workspace, Alteo can update documents and
get real-time status notifications about
shipments. Alteo privileges their customers in
allowing them to get information,
documents, shipping operation history and
archives in one single place.
> DATA & KPIs
BuyCo allowed Alteo to collect relevant data
to better drive their container shipping
operations and strategy.
The challenge is providing info on
time. BuyCo helped us improve our
customer satisfaction because our
customers can now find everything
they need in the same place:
updates, documents, and archives.
How BuyCo
helped
by
“ “
ALTEO
Frederic Buchère
Alteo Customer Service
Director

7. The Results & Future Plans
After BuyCo’s implementation and with slight changes to organization, Alteo achieved the
following goals:
ALTEO
by
> 80% reduction of emails
> 25% of gains in productivity and time saved
> 100% of the transportation plan completed
BuyCo and Alteo continue to collaborate to bring the latest technologies to the market in
order to optimize shipping operations, and thus, increase customer satisfaction.

8. To learn more
BuyCo uses latest technologies to make global supply chains more efficient, resilient,
transparent and less costly. Learn how our cloud-based Shipping Management Platform
brings greater control, more effective operations and permanent improvement for your
supply chain.
Click here to get a demo of our solution Or Contact us at:
REQUEST A DEMO
+33 624351935
www.buyco.co