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Understanding and harnessing conflict1


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Understanding and harnessing conflict1

  1. 1. Understanding andHarnessing ConflictTHOMAS John, IBM Research and Self-EfficacyAdvisory Foundation2012, May 5
  2. 2. A Pattern Language Christopher Alexander Architectural “Patterns” that capturerecurring problems and solutions Organized into a “Pattern Language” – alattice of inter-related Patterns. Examples:– Eccentric Town Center encourages commutertraffic to stop at Town Center– European Pub– Gradient of Privacy in homes: porch, entry,living room, dinning room, kitchen, bedroom
  3. 3. Some Socio-Technical Patterns Community of Communities Reality Check Greater Gathering Small Successes Early Who Speaks for Wolf? Support Conversation across Boundaries Iroquois “Rule of Six” Work side by side on COMMON goal Context-setting Entry Anonymized Stories for Organizational Learning Mentoring Circle Rites of Passage
  4. 4. Greater Gathering
  5. 5. Small Successes Early
  6. 6. Who Speaks for Wolf?Visual by
  7. 7. Support Conversation at theBorders
  8. 8. Iroquois “Rule of Six”
  9. 9. Work Side by Side on Common Goal
  10. 10. Potential Uses of a PatternLanguage Approach Problem identification and formulation Lingua franca among stakeholders Problem solving (tool of thought) Design, maintenance (understandingimplications of change) and documentation Capture, find, and share reusableintellectual assets Cumulate knowledge for use acrosscontexts
  11. 11. For more information: Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent GlobalIntelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.), Frontiersof human-centered computing, online communities, and virtual environments.London: Springer-Verlag.