Panel: User Centered Design for International Development

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INTERACT 2007 presentation about HCI and International Development

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Panel: User Centered Design for International Development

  1. 1. Panel: Socially Responsible Design in the Context of International Development INTERACT 2007 PANEL 14 September, 2007 Rio De Janeiro, Brasil John C. Thomas IBM T. J. Watson Research Center [email_address] www.truthtable.com
  2. 2. Panelists: <ul><li>Andy Smith, Thames Valley University, UK </li></ul><ul><li>Rogerio Depaula, Intel </li></ul><ul><li>Susan Dray, Dray & Associates </li></ul><ul><li>John Thomas, IBM Research, USA </li></ul>
  3. 3. Format: <ul><li>. </li></ul><ul><li>OPENING STATEMENTS: 10 Minutes each. Include why interested in this topic. Examples or stories. </li></ul><ul><li>RESPONSES TO QUESTIONS: 20 minutes. </li></ul><ul><li>AUDIENCE PARTICIPATION: 25 minutes. </li></ul>
  4. 4. Three Driving Challenges: <ul><li>How can we create Emergent Global Intelligence? </li></ul><ul><li>Can we develop a socio-technical Pattern Language? Are there invariants in “what works” across multiple cultures? </li></ul><ul><li>How can we view and use Diversity as: </li></ul><ul><ul><li>A resource for creativity </li></ul></ul><ul><ul><li>A cause for celebration </li></ul></ul><ul><ul><li>A mirror for deeper self-knowledge </li></ul></ul>
  5. 5. Some examples: <ul><li>IBM WorldJam </li></ul><ul><ul><li>Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany. </li></ul></ul><ul><li>Heuristic Evaluation improved by taking various viewpoints </li></ul><ul><ul><li>Desurvire H,. & Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society. </li></ul></ul><ul><li>“ Board of Directors” prototype </li></ul><ul><ul><li>http:// www.research.ibm.com/knowsoc/prototypes_directors.html </li></ul></ul><ul><li>Learning Objects as a way to leverage world-wide expertise </li></ul><ul><ul><li>Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006. </li></ul></ul>
  6. 6. Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.
  7. 7. Other Jams… <ul><li>Manager Jam </li></ul><ul><li>Values Jam </li></ul><ul><li>Innovation Jam </li></ul><ul><li>Automotive Supplier Jam </li></ul><ul><li>Habitat Jam co-sponsored with UN & Canadian government </li></ul><ul><ul><li>http://www.habitatjam.com/ </li></ul></ul>
  8. 10. Some examples: <ul><li>IBM WorldJam </li></ul><ul><ul><li>Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany. </li></ul></ul><ul><li>Heuristic Evaluation improved by taking various viewpoints </li></ul><ul><ul><li>Desurvire H,. & Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society. </li></ul></ul><ul><li>“ Board of Directors” prototype </li></ul><ul><ul><li>http:// www.research.ibm.com/knowsoc/prototypes_directors.html </li></ul></ul><ul><li>Learning Objects as a way to leverage world-wide expertise </li></ul><ul><ul><li>Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006. </li></ul></ul>
  9. 12. Issues: <ul><li>1. What is one of the biggest surprises you have had in doing HCI in the context of International Development? </li></ul><ul><li>2. In terms of lessons learned, what do you suggest in terms of new or altered methods of HCI? </li></ul><ul><li>3. What can you recommend in terms of attitude in doing International Development work? </li></ul><ul><li>4. What kind of preparation can you recommend for people about to do HCI in ID in a particular cultural context? </li></ul><ul><li>5. More generally, what should people wishing to work in this area study? Do you have any particular recommendations for readings, exercises, work experience opportunities, conferences, etc.? </li></ul><ul><li>6. Why should we care about this topic? </li></ul><ul><li>7. Other than exploitative economics, are there any potential benefits to the so-called developed world for HCI and International Development? </li></ul>
  10. 13. Opportunities: <ul><li>Workshop @ CHI 2008 in Florence: http://www.cc.gatech.edu/~mikeb/HCI4CID/index.html </li></ul><ul><li>Proposed Workshop at DIS 2008 Capetown: </li></ul><ul><li>http://www.sigchi.org/dis2008/ </li></ul><ul><li>Open Source Socio-technical Pattern Language effort: Liberating Voices! A Pattern Language for Communication Revolution www.cpsr.org/program/sphere/ pattern s </li></ul><ul><li>SIG  WG; mailing list: e-mail Andy Smith </li></ul><ul><li>[email_address] </li></ul>
  11. 14. References: <ul><li>Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.), Frontiers of human-centered computing, online communities, and virtual environments . London: Springer-Verlag. </li></ul><ul><li>Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, IEEE Software , January 1989. </li></ul><ul><li>Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies, 1 (1) , pp. 5-11. </li></ul><ul><li>Desurvire H, Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society. </li></ul><ul><li>http://www.research.ibm.com/knowsoc/prototypes_directors.html </li></ul><ul><li>Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006. </li></ul><ul><li>Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany. </li></ul>

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