1. John Whitney
645 S. Burk St
Gilbert, AZ 85296
602-513-1207
msisa@usa.com
Experienced IS professional looking to add value and vision to a challenging work environment by applying
experience and expertise from 25 + years in IT including 12 years IT Security.
Professional Experience
Edward Jones Investments:
Security Analyst (System Security) 06/2012 to Present
Symantec Endpoint Protection Manager (SEPM) Administrator
Responsibility Summary:
• My main responibility is Symantec Endpoint Protection Manager (SEPM, SEP)
Administration/Maintenance (SAV, SEP11.0, 12.1..) for the company.
o Version upgrades (SEP11 to SEP12.1, to 121.2, to 12.1.4, & 12.1.6
o Sonar/CIDS updates.
o Create groups, exceptions, firewall rules, policies, MSL’s, to keep the SEPM running effectively.
o Analyize and solve SEP problems, implement fixes.
o Work with Symantec Support to resolve situations as quick as possible.
o Verifying that all clients are being update nightly/
o Vertying that clients are getting scanned once a week, and looking for clients that are having
issues with open files during scanning and then resolving the issue.
o Experience with Group Update Provider (GUP) & LiveUpdate Administrator
o I have work with the server team to virtualize the SEPM’s.
o Maintain the SEPM in production, the test lab and the development labs.
o Troubleshoot problems to a suceessful resolution.
• Password Vault – creating and maintaining.
• Managed File Transfers – Processing requests.
• Encryption Processing
• Full Disc Encryption for Desktop/Laptop
• I provide excellent Tier 3 support; I have received client service awards for my customer service.
• I work with other IS teams
• On Call support
Skills:
• Experience with Group Update Provider (GUP), SEP service, LiveUpdate Administrator
• I have work with the server team to virtualize the SEPM’s.
• Maintain the SEPM in production, the test lab and the development labs.
• I configured the SEPM DB server
• Experience with the SEP service
• Experience with Symantec LiveUpdate Administrator
• Demonstrated experience working with Virtualization
• Experience configuring firewalls and providing wireshark traces for analysis.
• Very familiarity with SEPM/SEP installations and maintenance.
• Have written documents for other team members to follow when issues arrise, as well as provided step-
by-step instructions for the helpdesk to use when assisting the end users.
I have been the SEPM/SEP administrator for three years, I confident that I can meet your needs and more. I
have resolved many issues, some issues I resolved before Symantec support could provide a solution. You
will notice below that when I was a System Admin in Platform services I was responsible for SEP, and then as
a Security Analyst, this was because a decision was made to move SEP to the System Security team, and
they wanted me to continue to support SEP.
2. Systems Administrator (Platform Services) 09/2007 to 06/2012
Responsibility Summary:
• Symantec Endpoint Protection administration (SAV, SEP11.0, 12.1..)
• Remote Access
• Responsible for applying business and technical knowledge to ensure availability of Edward Jones'
systems, and to provide quality solutions for business and enterprise infrastructure needs.
• Design, assemble, configure, install, maintain and performance tune complex infrastructure components
associated to the specific IS department with minimal guidance.
• Display detailed understanding of Hardware, Operating Systems, Storage, Replication, and Network
Technologies.
• Assist in developing technical requirements
• Develop, package, document, test and implement quality infrastructure within targeted due dates.
• Debug and correct internal infrastructure problems.
• Assist with estimating for assigned deliverables as directed by leader.
• Follow the firm’s System Development Lifecycle Methodology.
• Provide first-level support for assigned systems, including rotating assignment to provide 24x7 on-call
coverage and monitoring system logs and messages.
• Communicate internally with team and team leader regarding deliverable status.
Skills:
• Operating Systems: Windows, ,XP, Linux, Unix
• Networking Technologies: LAN, WAN, DNS, TCP/IP
• Vendor Components: WebLogic, LDAP, Active Directory, Print Services, Security Concepts, Microsoft
Security Analyst (Perimeter Security) 06/2007 – 09/2007
Leader: Dave Erler
• I was brought on-board to work with Remote Access and assist in other areas within Perimeter Security
such as the proxy server.
Responsibility Summary:
• Establish and review security controls and processes to assist management in the protection of
information system resources and associated assets against accidental or unauthorized modification,
destruction or disclosure.
• Ensure compliance to published Information Security Policies and standards.
• Provide security services that align with business objectives and regulatory requirements.
• Technical Skills
• Knowledge and understanding of security issues, risks, concepts and terminology.
• Knowledgeable of the security aspects of computer platforms and technologies (e.g.,
• Linux, UNIX, MVS, Windows, Web, LDAP, DBMS, Network, Firewalls, IDS/IPS, Authentication).
• A fundamental understanding of project management and system development lifecycle methodologies is
beneficial.
• Working knowledge of applicable programming and scripting languages that support security processes.
• Experience using common security products and tools.
Security Analyst, 4/2004 - 07/07/06
Gilltek Systems, Tempe, Arizona
On-site at APS (local power company), responsible for processing day to day requests for IS Security support
including troubleshooting and administering: new accounts; disabling accounts; application, platform, and
database access requests; account moves and renames; global group management; remote access. Work
will include processing email, providing phone support, analyzing customer requests, assessing security
requirements, documenting requests and approvals. I lead the development and project teams for
documenting all processes to meet Sarbanes-Oxley requirements and to establish the appropriate security
controls. All work must be done in accordance with corporate and security access policies and procedures
and established processes and work instructions to comply with audit and regulatory requirements
Skills required for my job is as follows: Working NT, Active Directory, RACF, MS Exchange
4. Security Analyst, 11/1997 - 3/2004
Computer Operator / Production Analyst 4/1988 – 11/1997
Sierra Health Services, Las Vegas, Nevada
Worked for five years in Security and progressive responsibility in highly technical environments.
• Monitored and maintained the McAfee’s Virus scanning software for the email servers & EPO.
• Ensured stringent compliance to internal IS Security policies.
• Documented all department procedures for the disaster recovery and SOX.
• Maintained working knowledge of the security requirements concerning HIPAA.
• Lead person for IDS project, which included the installation of all hardware
component, network and software configurations
• Controlled, reported-on setting and maintaining Internet access. (Websense, Bluecoat)
• Proactive in maintaining and monitoring security for 200+ servers through collaboration with the SNA
department and regular security audits.
• Involved in the deployment and security of several new applications. Performed Security audits on all new
system or software installs.
• Administered all domains and software access, which included the maintenance of user accounts, this
included NT/ Active Directory, Oracle, Unix and several others.
• Password management and policy adherence.
• Maintained and granted remote access via VPN and remote keys.
• Assisted in creating a Security policy manual, and help implement these system & physical policies.
Education & Certifications
Master of Science - Information Security and Assurance (MSISA) Western Governors University (WGU)
Salt Lake City, UT.
Bachelor's Degree in IT Management - Western Governors University Salt Lake City, UT.
Endpoint Protection 12.1. Administration.
Endpoint Protection 12.1 Maintain & Troubleshoot.
Certificates: CCENT, CEHv7, CHFI, INFOSEC Professional, NSTISSI No. 4011 & 4012.
MCP & MCSA Windows Server
Essentials of Computer Security (SANS Institute)
