1. MGT 420 Course Syllabus
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Course-
Syllabus
MGT 420 Week 1 DQs
There are several different perspectives of quality including the operations perspective, the strategic
perspective, the marketing perspective, the financial perspective, the HR perspective, and the systems
perspective. Which of these perspectives are being emphasized by your company or one you are
familiar with and why?
Why is quality management so important in the supply chain? What may happen to the supply chain if
the quality management approach is not implemented correctly? What are the consequences of the
faulty implementation of a quality management approach ?
Trust has been identified as a very important attribute for leaders who are initiating quality
improvement efforts. Why do you believe trust is such an important attribute? Why is commitment an
important variable in quality improvement initiatives as well?
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-1-
DQs
MGT 420 Week 1 Individual Role of Stakeholder Paper
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-1-
Individual-Role-of-Stakeholder-Paper
MGT 420 Week 2 DQs
Why was Deming’s theory on quality embraced by the Japanese auto industry and rejected by the
American auto industry? What impact did the rejection of Deming’s quality theory by the American
auto industry have on the rise of the Japanese auto industry?
Pick one of the items to discuss or both if related in your example:
What are the distinguishing elements of a process-driven quality requirement? What is unique about a
process-driven quality requirement? What are some of the unique elements of implementing customer-driven
quality requirements as opposed to process-driven quality requirements?
OR
What are the distinguishing elements of a customer-driven quality requirement? What elements are
unique to a customer-driven quality requirement? Why is interfacing between the provider and the
customer so critical in the successful implementation in customer-driven quality requirements?
Pick one of the topics to discuss or both if related to your example:
How does one evaluate the characteristics of a quality tangible product? How important would
reliability and dependability factor into your evaluation?
OR
How does one evaluate the characteristics of a quality intangible product? How important would
courtesy and knowledge be of the person representing the provider in resolving an issue with a quality
intangible service?
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-2-
DQs
MGT 420 Week 2 Team Part 1 BJB Manufacturing Company Quality Management Initiative Proposal
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-2-
Team-Part-1-BJB-Manufacturing-Company-Quality-Management-Initiative-Proposal
MGT 420 Week 3 DQs

2. Would completing a strengths, weaknesses, opportunities, and threats (SWOT) analysis be
advantageous when deploying a quality process? How do identification and correction of internal
weaknesses result in a more successful deployment of the quality process?
Do quality initiatives result in an immediate profit improvement? How would an organization
determine if the quality initiative results need to be measured? How would the organization determine
when to measure the improvement?
What are the two principle activities in strategic planning? Why is it important to correctly identify and
address these two activities to ensure success in the quality initiative?
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-3-
DQs
MGT 420 Week 3 Individual Theory Matrix
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-3-
Individual-Theory-Matrix
MGT 420 Week 4 DQs
What are some KPIs that can affect alliances with certain vendors? Which KPIs are most important?
Why?
What supplier qualifications would indicate the probability that your supplier would be a successful
strategic partner? In your opinion, how would you prioritize these qualifications? What long-term
effect would these choices have on an organization?
Can all costs be determined up-front when altering a supplier relationship? Explain how altering a
supplier relationship would affect one of the following areas:
o Warehousing
o Delivery
o Billing
o Reliability
o Quality of products or services
o Transportation costs
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-4-
DQs
MGT 420 Week 4 Team Part II & III BJB Manufacturing Company Quality Management
Implementation Strategy
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-4-
Team-Manufacturing-Company-Quality-Management-Implementation-Strategy
MGT 420 Week 5 DQs
What are some external quality management organizations? What value do these organizations bring to
each of their targeted industries? How does their presence enhance the particular industry they target?
When a company wants to improve its quality performance, should it seek advice from an external
organization? Why would it seek membership in an external organization?
Does participation in state or local quality management organizations continue to add value to an
organization? Does this participation affect the line worker? In what way?
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-5-
DQs
MGT 420 Week 5 Individual Quality Management Organizations
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-5-

3. Individual-Quality-Management-Organizations
MGT 420 Week 5 Team Part IV BJB Manufacturing Company Quality Management Supplier Alliance
Metrics Report
http://entirecourse.com/course/MGT-420-Managing-Quality-in-the-Supply-Chain/MGT-420-Week-5-
Team-Part-IV