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Amsterdam Keynote June 2007
- 1. Balancing productivity, client service, staff retention, growth and profitability Amsterdam, June 2007 November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved
- 5. “ Some people, if they don’t already know, you can’t tell them” November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved
- 7. “ Applying six sigma to the weather is a waste of time…” November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved
- 9. “ In theory, theory and practice are the same. In practice, they’re different” November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved
- 17. "You've got to be very careful if you don't know where you're going, because you might not get there." November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved
- 20. November 5, 2009 © ParkWood Advisors LLC, 2005 All Rights Reserved Advisory services Process outsourcing Project-based consulting A diverging spectrum of practice? “ Expert” front office Research back office Work in the client’s culture Effectiveness paradigm Retainer relationship Reward for business results “ Delivery” front office Expert back office Work with the client’s culture Adaptive, template- driven work process Balance effective and efficient Cost + relationship Reward for project results “ Service” front office Six-sigma back office Connect to the client’s culture Manage interfaces Efficiency paradigm Price relationship Reward for customer satisfaction
- 21. © ParkWood Advisors LLC, 2005 All Rights Reserved November 5, 2009 An opportunity to debate and disagree…..
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