The Telecommunications Distributor Hospitality Solution

1. Hospitality
NEC SV8100
Distribution Solution

2. Hotel Environment
• Small Hotel/Motel
• Up To 75 Bedrooms
• Restaurant and Conferencing
• Rooms and Services
• NEC SV8100 features
• Associated 3rd Party Product

3. Hotel/Motel
• NEC SV8100
• Hotel Software
• My Calls Manager
• Required Elements
• Receptionist
• Telephony Options
» Handset/Headset Options
• Property Management System
» PMS Lite
• Hotel Rooms – Conferencing/Restaurant
» Business Voice Mail
» Handset Solutions
• Management & Staff
• Mobility/Mobile Extension
• Find Me Follow Me

4. • Hotel Software
• Standard, No Special Card Required
• Provides Dedicated Hotel Features
• Used with DSS Console
• Licensing
• Single Activation License
• Hotel Call Billing
• My Calls Call Manager
• No PMS Integration Required
• Bills Calls By Room
NEC SV8100
Hotel Features

5. • Hotel Software
• Check In/Check Out (738/739 + Room Number)
• Room Clean Status (741 + Room Number +)
» 1 Room Clean
» 2 Maid Required
» 3 Maid In Room
» 4 Inspection Required
• Toll Restriction (737 + Room Number + Class (15)
• Wake Up Call (733 + Room Number + hhmm)
» 24 Hour Clock, 734 + Room Number To Cancel
• Do Not Disturb (729 + Room Number)
» 730 + Room Number To Cancel
• Room Monitor (770 + 2 + Room Number)
» SLT Handset Only
Hotel Features

6. • Lamp Indication - 1-54 Green, 61-114 Red
• Check In/Check Out
» On/Off
• Room Clean Status
» 1 Room Clean – On & Solid
» 2 Maid Required – Slow Flash
» 3 Maid In Room – Medium Flash
» 4 Inspection Required Fast Flash
• Wake Up Call (733 + Room Number + hhmm)
» Set – On, Off-Off, Flash – Wake Up Call Missed
Hotel Features
Page Switching Wake Up Mode Room Status Mode

7. • My Calls Manager – Key Hotel Benefits
• Reports – Run reports on commonly dialled numbers, call
costs, by department, by extension
• Toll Fraud Alarms
• Out of hours calls from extensions
• Long calls
• Call Billing
• Bill by Room
• Complaint Handling
• Telephony, Fixed, Handling and Tax Costs
• System Call Profile
• Busy Periods, Abandoned Calls, Outgoing Calls
Hotel Features

8. • Hotel Features – Required Elements
• DT330 Handset
» DT330 12 Key £115 rrp
» DT330 24 Key £180 rrp
» DT330 32 Key £220 rrp
• Expansion Modules
» 8 Key DLS Module (12 & 24 Key Only) £40 rrp
» 60 Key DSS £230 rrp (requires Digital Ext Port)
• Hotel Activation License
» One Off Purchase - £165 rrp
• My Calls Manager
» Upgrade from My Calls Basic £850.00
» Annual Maintenance £200 rrp Year 2 +
• PC Specification
» User Supplied :-
» Intel Duo Core Processor 2.66GHz, 2GB RAM, 20 GB Hard Disk Minimum,
Windows XP Pro SP2, Windows Server 2003, Windows Vista
Business/Ultimate/Enterprise
» My Calls is not support on 64bit/Thin Client/Virtualised Scenarios
Hotel Features

9. Hotel/Motel
• NEC SV8100
• Hotel Software
• My Calls Manager
• Required Elements
• Receptionist
• Telephony Options
» Handset/Headset Options
• Property Management System
» PMS Lite
• Hotel Rooms – Conferencing/Restaurant
» Business Voice Mail
» Handset Solutions
• Management & Staff
• Mobility/Mobile Extension
• Find Me Follow Me

10. • Call Handling
• General Enquiries
• Guest Enquiries
• Restaurant, Local Facilities
• Check In/Check Out
• Reservations, Bills, Payments
• Business Enquiries
• Conference Facilities & Availability
Receptionist
Telephony Options

11. InMail & Auto Attendant
• 16 Port Auto Attendant (With ME50)
• Position in queue (ACD required)
• Comfort Messages
• Information Mail Boxes
• 576 Mail/Information boxes
• Escape from mail jail/Route back to Reception
• 8 Levels of night service
• Access to Out Of Hours Contacts
• Find Me Follow Me

12. InMail & Auto Attendant
• Information Services
• Accessible Internally & Externally
» Pool Opening Times
» Restaurant Opening Times
» How to Order Room Service
» Hotel Pet Policy
• Non Hotel Services
» Local Parking Arrangements
» Local Gym Facilities
» Local Sports/Leisure Facilities
• General Information
» Hotel Policy on Smoking
» Emergency Dentist/Doctor
» Seasonal Incentives

13. InMail & Auto Attendant
• Guest Voice Mail
• Voice Mail Box Per Room
• Customisable Message If Required
• Auto Erase Voice Mail
• Auto Delete Once Listened To Automatically
• Auto Delete All Guest Mail Boxes from Reception
• Message Waiting
• Lamp Indication on Room Phone
• Lamp Indication at Reception
• Email Notification
• Alerts Reception
• Advise Guest of MW

14. InMail & Auto Attendant
• Hotel Staff Mail Box
• Individual or Group Mail Boxes
• Cascading Alert – 5 Destination Numbers
» Duty Manager
» Night Porter/Security
• Customisable Message If Required
• Notifications
• Email Notification or .wav file recording of VM
• Find Me Follow Me – 3 Destination Numbers
» Attempts Alternative Contact Prior to VM Being Left
• Fax Detection
• Auto Fax Tone Detection

15. InMail & Auto Attendant
• PZ-VM21 InMail Voice Mail Daughter Card
• Product Code BE106339
• RRP £200.00
• AKS InMail Compact Flash
• Product Code BE107682
• RRP £100.00
• Advance License for InMail
• BE110305
• RRP £100.00
– Cascading Message Alert
– Find Me Follow Me
– Password Protection
– Hotel/Motel

16. Reception Handset Options
• Receptionists Are Not Static
• Multi Tasking
• Comfortable and Hard Wearing
• Flexible
• Movement, Multiple Environments
• Productivity
• Customer Service
• Complaint Handling
• Revenue Generating

17. Reception Handset Options
• DT330 range including Bluetooth (TDM only)
• Product Code 39645
• RRP £365.00
• Range 30 metres
• Handset Upgradeable to 24 or 32 Keys
• Handset and Cradle can be purchased
Separately

18. Reception Handset Options
• DT330 with Bluetooth Adaptor & Headset
(Handset Pictured DT330 24 Key. DT330 Handsets Only)
• Bluetooth Adaptor – Product Code BE106873
• RRP £200.00
• Range 30 metres
• Plantronics Voyager Pro – Product Code 36834
• RRP £69.56
• 6 Hrs Talk Time, 120 Standby
• Range 10 Metres

19. Reception Handset Options
• DT300/DT700 Handset
• Sennheiser BW 900 Bluetooth Office Headset
• Connects via Handset Cord Port
• Handset Lifter Available
• Infinite Talk Time – Hot Swappable Battery
• Over Ear or Headband Options
• Toggle Between Devices
• Wireless Bluetooth 1.2 Standard
• Range Up To 100m
• 2 Year Warranty
• Bundle Available – Product Code 39964 £299.00 rrp
– BW900
– Spare Battery
– Handset Lifter

20. Reception Handset Options
• DT300/DT700 Headset Option
• Sennheiser DW Office – Product Code 40586
• RRP £288.00
• 8 Hrs Talktime, Standby up to 100 Hrs
• Range 55-180 Metres
• Fast Charge, 0-50% in 20 Minutes

21. PMS Lite
• Simplified Room Management
• Reduced Check In Times
• Insight to Cost and Spending
• Increase guest knowledge
• Plug and Play
• Intuitive

22. PMS Lite

23. PMS Lite
• Simplified Room Management
• Overview of Available Rooms, status and pending reservations
• Distinction between same day and future arrivals
• Multiple Guests assigned to the same room
• Easy Guest Room Transfer
• Full Room Status
• Room Status initiated by House Keeping

24. PMS Lite
• Reduced Check In/Out Time
• Account Details Displayed on Check In
• Additional Charges and Payments can be added
• Overides/Refunds Password Protected to limit abuse
• Budget Limits can be set at Check In
• Bill Preview can be created for approval
• Multiple Guest Check Out available

25. PMS Lite
• Insight into Cost and Spending
• Telephone Call Charges
• Bar Charges
• Restaurant
• Room Rates
• Ancillary Services – Newspapers etc
• Entered via Pre-Defined Posting Codes

26. PMS Lite
• Increased Guest Knowledge
• Guest Former Reservation History
• Store Full Account Details
• Guest Approval to Add Email Address for Marketing
• Opt In to 3rd Party Marketing (Local Tourist Attractions)
• Tick Box Opt Out
• Guest History Exportable for Reports/Analysis

27. PMS Lite
• Key Features
• Reservation/Billing/Telephone Call Management
• Exportable Guest Database
• In-Advance Deposits
• User Configurable Tariffs and Rates
• End of Day Audit History
• Server, Client Network or Web Browser Options
• Multi Language, English, Spanish, French, Italian and German

28. PMS Lite
• PMS Lite Components
• Hotel/Motel Activation License
– Product Code BE107575 £165.00 rrp
• PMS Lite Software
– PMS Lite up to 75 Rooms
– Product Code 9600 262 86000 £2,495 rrp
– Additional Front of House Postion
– Product Code 9600 262 89000
• IPLA Card (VoIP Compression Card)
– 32 Channel VoIP Card (Entry Level)
– Product Code BE106911 £500.00 rrp

29. Hotel Rooms & Business Services
Doro Congress 150 Analogue Hotel Telephone

30. Hotel Rooms & Business Services
• 10 One Touch Memory Buttons
• Message Waiting Lamp
• 4 Handset Volume Settings
• One Way Handsfree
• Speaker Volume Control
• Interchangeable Directory Card
• Pre-Defined Directory Card
• Hearing Aid Compatible
• Mute Button
• 9 Monophonic Ring Tones
• 3 Ringer Volume Settings
• Data Port
• Business Card Holder

31. Hotel Rooms & Business Services
• Doro Congress 150
• Available in Black and White
• Product Code 29721
• £25.99 rrp
• Congress Programmer
• Rapid Deployment Tool
• Fast Handset Deployment
• Flash Programme Handset in Seconds
• £54.99 rrp
• Availability TBC

32. Hotel Rooms & Business Services
• Guest Mail Box
• Revenue Generating Additional Services
• Sponsored Auto Attendant Greetings (Conferences/Exhibitions
• Virtual Extension with Mail Box
• Accessible from any Hotel Handset
• Personal Greeting
• Message Notification (Cascading Notification)
• Auto Delete
• Requirements
• Voice Mail User Box License £20.00

33. Hotel Rooms & Business Services
• Conferencing Facilities
• Revenue Generating Additional Service – Equipment Hire
• Versatile – Readily Available Technology
• Can connect to System Phones
• Used in conjunction with Guest Mail Box
• Konftel 60w
• Uses Bluetooth Technology
• Connects to Mobile Phones/PC/Laptop
• Portable for Spontaneous Conference Calls
• 10m Range
• 30m Mic Range
• Full Duplex
• Ideal for 6 Person Conference Call
• Product Code 25828
• £329 rrp

34. Hotel/Motel
• NEC SV8100
• Hotel Software
• My Calls Manager
• Required Elements
• Receptionist
• Telephony Options
» Handset/Headset Options
• Property Management System
» PMS Lite
• Hotel Rooms – Conferencing/Restaurant
» Business Services
» Handset Solutions
• Management & Staff
• Mobility/Mobile Extension
• Find Me Follow Me

35. Management & Staff
Mobility
• M155 Wrist Phone
» Handsfree Speakerphone
» 5 Number Store
» Wrist or Lanyard
» Hygenie Wristband
» Clip Set
• I755 IP54 Rated DECT
» Dust and Drip Proof
» Central Directory Access
» Bluetooth Module Available
» Belt Clip Standard, Pouch Available

36. Management & Staff
Mobility
• M155 Wrist Phone
• Product Code EU000091
• RRP £110.00
• Clip Set (Special Purchase)
– RRP £22.00
• Hygiene Strap (Special Purchase)
– RRP £15.00
• I755 IP54 Rated DECT
• Product Code EU000092/93
• Two Colours Available
• RRP £340.00
• Bluetooth Module Sold Separately
• RRP £60.00
• Both M155 & I755 Require IP DECT
Terminal License

37. Management & Staff
Mobile Extension
• Bi Directional Feature- Not Just Twinning
• Receive Calls, Transfer, Breakout
• Deskphone and Mobile Work In Tandem
• Can Be Home Phone, Alternate Office or Mobile
• Single Number Contact Strategy
• One DDI Number, Contactable Anywhere
• Premicell Installation – Low Cost Calls
• F Route Calls via Premicell Ports For All Mobile Calls
• Free Feature on SV8100
• Programming Only, No License

38. Management & Staff
Mobile Extension
• NEO Wave BRI Fixed Cellular Terminal
• 2 Port Unit (2 Sim Cards)
• Installs on BRI Ports
» Product Code 34129
» RRP £820.00
• Requires 2BRIU Card
• Main or Daughter
» Main Product Code BE106355 RRP £180.00
» Daughter Product Code BE106356 RRP £200.00

39. Management & Staff
Environmental Factors- Restaurant & Kitchen Areas
• Doro AUB 200h
» Membrane Keypad
» Sealed Magnetic Hook Switch
» Hearing Aid Compatible
» Product Code 32657 RRP £29.99
» Wall Mountable
• Doro AUB200h + SA
» Membrane Keypad
» Sealed Magnetic Hook Switch
» Hearing Aid Compatible
» Antimicrobial Protection
» Product Code 32978 RRP £39.99
» Wall Mountable

40. Management & Staff
Find Me Follow Me – Advanced InMail Feature
• Find Me Follow Me
• Management Tool – Key Staff Members
• Extra Digit Option in Voice Mail Box Menu
• Programmable Around Movements
• Set Times and Numbers Based On Location
• Locations Not Exclusive to SV8100
» IP DECT
» Alternate Office Phone
» Personal Mobile
» Home Phone
» Separate Location

41. Management & Staff
Find Me Follow Me
• Find Me Follow Me
• Management Tool – Key Staff Members
• Extra Digit Option in Voice Mail Box Menu
• Programmable Around Movements
• Set Times and Numbers Based On Location
• Locations Not Exclusive to SV8100
» IP DECT
» Alternate Office Phone
» Personal Mobile
» Home Phone
» Separate Location

42. Summary
• NEC SV8100 Hotel Software
• Features and Licensing
• My Calls Call Manager
• Telephone Call Billing and Reporting
• InMail & Auto Attendant Options
• Information Services
• Hotel Room Voicemail
• Hotel Staff Voice Mail
• Cascading Message Alert
• Notifications – Email
• Fax Detection

43. Summary
• Reception Handsets
• DT300 Range with DSS/DLS Modules
• Bluetooth Options
• Bluetooth Headsets – Plantronics & Sennheiser
• DECT Cordless – DW Office Sennheiser
• PMS Lite
• Features and Requirements
• Hotel Room Phones
• Congress 150 - Doro
• Conference Facilities
• Guest Mail Box – Virtual Extension
• Bluetooth Conference Unit – Konftel 60w
• Mobility
• IP DECT
• Mobile Extension & Premicell
• Find Me Follow Me

44. Contact Details
Webinar Recording Slides
• Email – nec@nimans.net
• Tel – 01937 847182
• http://helpdesk.nimans.net
– Webinar Recordings
– Webinar Slides
– 3rd Party Devices .pdf’s available
– Revision 4 Software
– Revision 4 Price List
– Revision 4 Review Document