1. JohnCowgell
Louisville, KY 40214 Jigsaw5262@gmail.com (502-541-4831)
OBJECTIVE
I would like to acquire a position that allows me to assist customers and clients
in many different mediums; in person, over the internet, via teleconference,or simply over the telephone.
I want to use my knowledge of customer service and media relations to expand both my experience and
the experience of the employees that I will be working with. I want to find a place that I will enjoy
working for, but that needs me.
Experience CompuCom Systems, Inc – Service Desk Agent
September 2014– Current – Louisville, KY
 Assist with Benefits Open enrollment for Booz Allen Hamilton
 Supporting client (Booz Allen Hamilton) by working though the
benefits and people ServicesQuestions
 Assisting with the technicalaspects as well. Includes
- Basic computer/internet troubleshooting
- Active Directory Password resets
- BrowserClearing and Resetting
 Worked with Processing Terminations/Separations for the firm
ADP, Inc. - Claims Processor
November 2011 – June 2014 - Louisville, KY
 Signing Federalgovernmentemployees up forFSA’sVia Telephone
 Dependent Care claims for said FSA's in our systems
The Baxter Avenue Morgue – Keeper of the Grounds
October 2001 – June 2014 - Louisville, Ky
 Performed as an actor within the attraction
 Worked as part of the production crew behind the scenes
 Engaged the media as part of the Media Relations Team
AT&T – DSL Service Agent
November 2008 – July 2009 - Louisville KY
 Worked technical support for DSL lines through AT&T service
 Assisted both residential and business customers
 Assisted with over the phone and over the internet resolution of
problems
Education
References
Jefferson County High School High School
 Louisville, Kentucky
Available Upon Request