1. Programme Management of a
BSS Transformation for EU Telco:
from separate service silos to integrated bundles
and digital economy services
Challenge
eircom through their ambitious BSS Transformation Programme wanted to reposition itself as an innovative
integrated service provider and one stop shop for communications and entertainments services.
The scale, complexity and high profile nature of this programme required a team with the experience and
expertise to not only deliver the change, but also do so cost effectively and with a clear, shared vision and
commitment to success. It was identified that to meet this challenge that a best in class programme and project
management capability was required.
Solution
Bohill as Project Lead assisted eircom in realising its strategic objectives and realisation of their return on
investment. Bohill was responsible for supporting the programme during a critical stage, managing vendor
delivery, meeting the requirements of key stakeholders and helping to ensure the on time delivery of latest
bundled quad-play services.
Bohill managed eircom resources, solution vendors and SMEs on
behalf of eircom. Bohill fully integrated with eircom’s resources to
provide seamless project management across all workstreams to
meet eircom’s strategic objectives.
Specific initiatives were implemented to ensure cost containment
for delivering services post programme closure.
Opportunity Realised
eircom’s strategic BSS transformation programme successfully
delivered a new customer care and billing system across NGA and
TV, FMC and CRM & Billing for consumer and small business
markets. The programme has enabled eircom to support a number
of critical business changes; improving short-term revenue,
operations and bringing complex multi-play offers to the Irish
Market.
Bohill directed eircom’s BSS transformation project; a programme
which has delivered value exceeding expectations. eircom now
has a platform for the future that supports current and future
needs, including wholesale/retail, complex multi-play offers, quick
launches of new products, multi tenanted offerings and digital
economy services. Bohill was a key factor in the success of this
project.
“Bohill continue to provide
top quality best in class
consultancy services which
work seamlessly within
eircom with the highest of
integrity.
Bohill have played a key role
in what has been achieved.
I would not hesitate to use
Bohill again or indeed would
openly recommend them
highly."
Geoffrey Shakespeare
Managing Director
Technology Evolution & Development
eircom Group
About eircom
eircom is the largest telecoms operator in Ireland with over 2 million fixed and mobile subscribers across its
retail and wholesale businesses.
It is the incumbent and largest fixed-line operator, and is also the owner of Meteor (the third-largest mobile
operator) and eMobile and TV service called ‘e-vision’.