Aricent Overview, as presented at NexGen Telecom, South Africa


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  • Introductions.IMPORTANT- Acknowledge/ confirm their areas of interest per form. Request to introduce our company for few minutes before we talk about issues?
  • So, what are we hearing from our clients? They want to expand into new markets; but markets are changing everyday. Each advance in technology disrupts old ways of doing business, and operators are constantly playing catch-up.Re new competition- MVNOs are the perfect example of how new providers can just come in, leverage operator assets, and make money. Another example- Sure, subscribers get their phone and data plan provisioned with operators, but then they go right to the online app store and spend more on buying functional apps. Operators SHOULD be getting a share of that money; if only they knew how to deliver what their customer wants!  Aricent has helped several operators get closer to their customers by enhancing customer-centricity of their infrastructure- from the network and up to the edge, enabling the operator be more customer responsive. And even if operators can do this, they must work with third parties in partnership.New business models- New vendors are continually trying to leverage operator assets- it makes sense in many markets to work with these vendors. Vendors could be franchise partners, application development partners, service enablers, the list goes on. The business models required to work with these players is significantly different from the traditional way of doing business. Also, operators MUST LEARN from players on how to develop apps and services that make sense to the subscribers.New Ways of Attracting and Retaining customers- Why is it possible for Facebook, Google, and Twitter to attract millions of users in a matter of days, when they first launched and now, whenever they offer a new service? Why can’t an operator boast of doing something like that? There are several factors, the crucial being getting to know the customer, and having an infrastructure/ IT environment that is AGILE. Another industry that is good at customer centricity is retail- They are constantly figuring out ways to stay in touch with their customers, and in turn, give their customers reasons to stay loyal. What can operators learn ? Sure, the services are different, but they can learn more about attracting and retaining customers from other industries and working with third parties who seem to get it. (Can talk about cloud here, as an enabler)We have helped telcos evolve into new business models and work with partners.SO, WHAT ARE YOU SEEING?
  • In our work with so many telcos worldwide what we’re finding is that there is a fundamental shift. Telcos are constantly having to re-invent themselves, gone are the days where you could invest heavily into infrastructure and expect to monetize AFTER. Where is the money today and in the future? In apps, in new services such as M2M. No one party owns the customer, but operators are in a great position to get in on the game- after all, even the best M2M service needs assured connectivity! Operators have to work with any and all parties that are wooing the same susbscriber-base, in order to monetize their pipes. For pipes to be rich and smart, operators have to rethink anew from the network and up. (Aricent can help. Mention some examples of how we helped telcos work with vendors, M2M,…).  – SO WHAT ARE YOU SEEING?
  • Right shore refers to whatever combination of offshore and on-site the client prefers
  • <Service provider>Keywords: Customer Experience, service performance, capacity planning, VoIP, IMSSolution Highlights include:Partnered with IPTEGO - built solution over Palladion - their passive s/w based diagnostics and service assurance solution Used of existing tapping points and integrated with other existing OSS tools to provide further value.Near real-time Data for VoIP/IMS network for Network, Customer and per-Call performance
  • VodafoneKeywords: ManagedServices,New product developmentSolution Highlights include:Shared services approach to testing and support with overlap into delivery process to optimize resource usage. Day 1 effective daily onsite rate reduction by 25%Leveraged knowledge of legacy systems & experience in decommissioning process to reduce 10 tools in year 1 and 15 additional tools planned in year2Simplified Governance, Flexible and Multi-Skilled pool of onsite and offshore staff ready for development and execution of work packages as per Project DemandOngoing development cost reduction through optimized architecture & working with system architect for a strategic vision and roadmapFlexible work-package based DeliveryManaged Development, deployment & handover of defined projectsSupport for pre-gate3 Project Management and Solution Architecture activities as per demandFlexible onsite & offshore resource pool
  • YTLKeywords: Applications, WiMAXSolution Highlights include:Software download manager for OTA upgradeFeature Richness enhanced by QoEWiMAX Connectivity – speed of up to 5 times than 3G Single “Yes ID” for a user for multiple terminals & devicesAdvanced Communicator -Voice & Video , Supplementary Services, Conferencing, Presence, File Transfer, SMS/MMS, IM, Offline messages, Chat, Conversation historySocial Network Integration – Twitter, Facebook, Gtalk, Yahoo, AIM, ICQ, MSNNetwork Address booke2e Integration of Client Application with IMS Core, WiMAX Connectivity & mobile phone - IOT, multi-vendor program management (Samsung, GCT )L2/L3 Support for Launch and Operations
  • Nepal TelecomKey Words: Billing , mediation, inter-connect solutionSolution Highlights include:Detailed study of service provider’s current and future networks and systems, xDR formats and interfacesDeployment of Interconnect solution for interconnect data processing, analysis and reporting, billing/settlement with all partners and for all types of networks and intra-network data processing and reporting.One of few cases of “multi-faceted” convergence across technologies (CDMA, GSM, Wireline, Broadband, & NGN networks) and services in APACAricent jointly worked with the customer defining the Phase 1 of Billing Convergence & transformation roadmapAs the primary SI, Aricent undertook end to end responsibility for the delivery of hardware, software, IT/network elements, managing multiple vendors / channels. Ongoing support over the next 5 years Solution provides significant Opex reduction, enhanced customer experience, minimization of revenue leakage & Enterprise-level data consolidation.
  • VerizonKeywords: OSS BSS consolidationSolution Highlights include:Lead Role, leading the enterprise architecture team in the cross-company integrationProduct Parity – FR, Internet dedicated access, internet dedicated ethernet, PIP, MPLS, billing L1 changed to next-gen inventory & provisioning system; customer migration strategy changed from full migration to cap and growPhased consolidation roadmapDetailed use cases and solutions roadmapSystems ImplementationData Migration StrategyAricent continues to provide leadership after successful implementation
  • Entry into a leading telecom operator across Europe – ColtSigned a five year deal with COLT, a provider of data, voice and managed services primarily to businesses across Europe, for a Next Generation Intelligent Network (NGIN).  The network will support 13 countries (including among others, the UK, Germany, France, Italy, Spain, Denmark, the Netherlands, Switzerland) through two physical locations based in the UK and Germany. Solution Highlights include-The network replaces COLT’s existing legacy solution and delivers new applications for both COLT and their customers. The new applications include the capability to deliver freephone, number translation services, converged number portability and access screeningA webtool that sits on top of the application has been developed in seven languages to suit the diverse customer base across multiple countriesAutomatic Speech Recognition, data driven routing plans, Voice XML support and the recording of calls.  Highly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applications
  • Entry into a leading service provider in France – Orange Business ServicesA managed Fixed Mobile Convergent Voice VPN Solution, delivering an unified communication experience across multiple communication devices – mobile and fixed, across geographiesSolution Highlights includeUnified communication solution uniting individuals, remote sites and branchesConverged fixed-mobile Voice VPN for enterprisesUnified communication solution uniting individuals, remote sites and branchesSingle point of contact for Fixed mobile communications and service administrationDelivered end to end Systems integration supportOne Number across fixed mobile devicesGSM to Wi-Fi Handover solution delivering efficient cost management Highly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applicationsFuture resilient solution with support for IMS
  • Entry into a leading service provider in Norway – TelenorDesign, develop and deliver a virtual private branch exchange solution to SMEs target market for Telenor Norway. The solution needed to be extremely flexible to address SMEs having a few employees to 100s of employees with minimal cost.Solution Highlights include-Delivered virtual private exchange that includes main numbers, switchboard, welcome messages and menus, group functions, internal telephone catalogues and presence indication.Unified Communications suite integration mobile voice and data along with third party application integration Click to call, My answering service, virtual receptionist, Mobile and PC clientHighly scalable and reliable platform (OSP)API exposure layer enabling integration with third party applicationsFuture resilient solution with support for IMS
  • Entry into a leading service provider in Italy– Telecom Italia Managed Voice, Data, Interaction Services for PosteItaliane which wanted to outsource its communication infrastructure and increase business efficiencySolution Highlights include-Tailored solution by acting as partners Business ValueCombine premises-based solutions with network-based solutionsOmniPCX Enterprise, ECN for voice services, MyTeamWork for collaboration servicesIntegrated with PosteItaliane products: MS Exchange, MS LCS, Polycomm MCUInterwork with existing ItaltelsoftswitchTailored solution by acting as partners Business ValueHighly scalable and reliable platform (OSP)
  • Aricent Overview, as presented at NexGen Telecom, South Africa

    1. 1. Anthony Amato<br />Darryl Cox<br />September 2011<br />Innovation forthe connected world<br />
    2. 2. Our mission<br />Proprietary & Confidential. ©Aricent Group 2011<br />2<br />TO IMAGINE, HUMANIZE, AND BUILD THE CONNECTED WORLD <br />
    3. 3. Proprietary & Confidential. ©Aricent Group 2011<br />3<br />Global scale<br />10,000+ employees at 36 locations worldwide<br />Stockholm<br />Copenhagen<br />Helsinki<br />Amsterdam<br />New York<br />Kiev, Vinnitsa<br />Seattle<br />London<br />Chicago<br />Seoul<br />Beijing<br />Munich<br />Boston<br />Namur<br />Gurgaon<br />Nuremberg<br />Tokyo<br />San Francisco<br />Paris<br />New Jersey<br />Palo Alto<br />Shanghai<br />Milan<br />Dallas<br />Taipei<br />Washington DC<br />Shenzhen<br />Austin<br />Headquarters<br />Design Studios<br />Development Centers<br />Sales/Support Offices<br />Dubai<br />Tampa<br />Ho Chi Minh City<br />Bangalore<br />Chennai<br />Johannesburg<br />Sydney<br />
    4. 4. At a glance<br />Proprietary & Confidential. ©Aricent Group 2011<br />4<br />Strategy, research, design, and engineering<br />Product engineering services and carrier services solutions<br /><ul><li>Deep expertise in
    5. 5. communications domains and relatedtechnologies –chipsets, devices, network equipment, systems integration
    6. 6. in conceptualizing, developing, integrating, and deploying applications – from user apps, to back end systems and B/OSS
    7. 7. Enabled some of the world’s first femtocell, WiMAX, and in-flight broadband solutions
    8. 8. Designed industry-changing products for Disney, GE, HP, Intel, Sony, ...
    9. 9. Created break-through user experiences such as HP TouchSmart, Celltop, and Sprint OneClick
    10. 10. Portfolio of more than 125 licensable software frameworks
    11. 11. 500+ million devices shipped with Aricent software</li></li></ul><li>Awards and industry recognitions<br /><ul><li> Awarded INTERNET TELEPHONY’sTMC Labs Innovation Award  – 2010
    12. 12. Wins ERE Award for Talent Acquisition – 2010
    13. 13. Receives INTERNET TELEPHONY® Magazine’s Twelfth Annual Product of the Year Award– 2010
    14. 14. Ranked # 1 Global Telecom R&D Services provider by Zinnov – 2010
    15. 15. Ranked # 1 Global Telecom R&D Services provider by Zinnov – 2009
    16. 16. TMC 4GWE LTE Visionary of the Year Award – 2009
    17. 17. 4G WE Product of The Year Award for Media EXP – 2009
    18. 18. CIO 100 Ingenious Award – 2009
    19. 19. Aberdeen Group - Excellence in Marketing and Sales Alignment – 2009
    20. 20. Top 10 Export companies 2008-09 – NASSCOM – 2009
    21. 21. Top 20 companies by growth 2008-09 NASSCOM – 2009
    22. 22. Top 25 companies in DQ top 50 survey – 2009
    23. 23. - Product of the Year award – 2008
    24. 24. Rated amongst the Top 100 companies in the information week Top 500 – 2009
    25. 25. Rated amongst the Global Services top 100 companies – 2009
    26. 26. CellTop - Best in Show Emerging Technology Awards at CTIA – 2007
    27. 27. CellTop - People’s choice Award at Qualcomm Brew 2007 Developer Conference – 2007
    28. 28. CellTop - Best Business/Productivity Application Award at Qualcomm Brew 2007 Developer Conference – 2007</li></ul>5<br />Proprietary & Confidential. ©Aricent Group 2011<br />
    29. 29. Clients across the telco ecosystem<br />Proprietary & Confidential. ©Aricent Group 2011<br />6<br />
    30. 30. Addressing critical telco challenges<br />Proprietary & Confidential. ©Aricent Group 2011<br />7<br />New Markets<br />New Competition<br />New Business Models <br />New Ways of Attracting and Retaining Customers<br />An example of the new world:<br />Source:<br />
    31. 31. The fat dumbrich smart pipeTelcostransforming to customer experience and service enablers<br />Proprietary & Confidential. ©Aricent Group 2011<br />8<br />HOW CAN AN OPERATOR COMPETE/ WORK WITH A THIRD PARTY THAT LAUNCHES A SERVICE IN JUST DAYS ?<br />
    32. 32. Discussion<br />
    33. 33. Aricent in telecomCompetencies from the edge to the core<br />Proprietary & Confidential. ©Aricent Group 2011<br />10<br />The Cloud<br />Application Layer<br />Service Platform Layer<br />Basic Capability Layer<br />Mobile Devices<br />Wireless Transport Infrastructure<br />OPEN & CONVERGED ENVIRONMENT | UNIFIED ACCESS GATEWAY | UNIFIED MGT PLATFORM | UNIFIED PORTAL<br />IOA | ERPFOL | SMS | MMS | USSD | WAP | IM | GM | CBBT | GIS | RFID | SEARCH | BARCODE<br />USER INTERFACE<br />APPLICATIONS<br />MIDDLEWARE<br />BSP / MODEM CODECs<br />CORE NETWORK & RADIO ACCESS<br />
    34. 34. Aricent in telecomDomains + partners= value<br />WFM<br />&<br />Trouble Mgmt<br />Service<br />Assurance<br />Inventory<br />&<br />Activation<br />Order<br />Fulfilment<br />Network and Element Management<br />. . . . . . . . . .<br />En<br />E2<br />E1<br />11<br />Proprietary & Confidential. ©Aricent Group 2011<br />11<br />
    35. 35. Create New Services<br /><ul><li>Redesign and realign platforms, processes, services
    36. 36. Work with new vendors, third parties, MVNOs </li></ul>Enhance Revenue Streams <br /><ul><li>Focus on customer experience: Offered vs. perceived
    37. 37. Manage network assets </li></ul>Gain Efficiencies<br /><ul><li>Reduce costs - testing, managed services, …
    38. 38. Right-shore competencies (test labs,…)</li></ul>We work with telcos to:<br />Proprietary & Confidential. ©Aricent Group 2011<br />12<br />
    39. 39. Case studies<br />
    40. 40. Aricent in Africa<br />OSS Implementation<br />Network Integration<br />Convergent Number Portability<br />Network Integration for WiMax<br />Enterprise communication at Network<br />Network and OSS Integration for LTE<br />Mediation & Service Provisioning<br />OSS/BSS Integration<br />Mediation & Service Provisioning<br />BSS Requirements and Vendor Selection<br />OSS/BSS Consulting<br />Network Integration for WiMax<br />Flexible Routing and Charging<br />Proprietary & Confidential. ©Aricent Group 2011<br />14<br />
    41. 41. Africa: Leading service provider<br /> Impact<br />Simplicity in multi-vendor interactions<br />LTE Services | Enhancing Revenue Streams<br />Solution highlights<br /><ul><li>Coordination with multiple test equipment vendors, development partners, network management solution provider
    42. 42. Skilled resources in different technologies – Access, core, transmission at short notice</li></ul>Proprietary & Confidential. ©Aricent Group 2011<br />15<br />
    43. 43. Europe: Mobile provider in 30 countries<br />GoalEnabled network connectivity solutions for designing M2M customer solutions<br />M2M Deployment Services | Supporting New Services<br />Solution highlights<br /><ul><li>Defined modular approach for Network integration, SMSC/MDP, Billing, SIM Management, Tariff Management
    44. 44. Diversity in processes & tools, vast range of M2M customer solutions, limited global SIM manufacturers
    45. 45. Defining business processes for Enablement and Management of BAU processes </li></ul>Proprietary & Confidential. ©Aricent Group 2011<br />16<br />
    46. 46. Europe: Tier 1 operator<br />Impact<br /><ul><li>57% reduction in total cost of testing
    47. 47. Test cycle times reduced by up to 50%</li></ul>Managed Test Services | Gaining Efficiencies<br />Solution highlights<br /><ul><li>Transforming pperator assets into a test environment Service
    48. 48. Offer Lab Environment & Test Services among 3rd party vendors e.g. Tier 1/2 OEMs, MVNOs, Tier 2/3 operators, Silicon Vendors IOT, Application developers/ISV
    49. 49. Generate return of environment setup for operator – target cost neutrality</li></ul>Proprietary & Confidential. ©Aricent Group 2011<br />17<br />
    50. 50. Europe: Leading Service Provider <br />18<br />Proprietary & Confidential. ©Aricent Group 2011<br />ImpactAssured Customer Experience and Service Quality<br />IMS Fixed & Mobile Network| Enhance Revenue Streams<br />Solution Highlights<br /><ul><li>Single point Management of Customer Experience and Service Performance
    51. 51. Capacity & New Service Planning for advanced services
    52. 52. Improved operational support costs
    53. 53. Enables pro-active monitoring, user tracing and diagnostics
    54. 54. Extracts signalling/media information from network</li></li></ul><li>Europe: Mobile operator with 382 million customers (worldwide)<br />19<br />Proprietary & Confidential. ©Aricent Group 2011<br />Impact<br /><ul><li>20-30% cost reduction in 4 months
    55. 55. Reduced overall FTE by up to 15%</li></ul>Managed Services | Gain Efficiencies<br />Solution Highlights<br /><ul><li>Managed Services for Operations (Outsourced Customized Delivery, New Product Development to Capacity Expansion Projects to Support Services)
    56. 56. Managed SLA Based Approach to Development, Deployment; Testing; Continuous Service Improvement Plan </li></li></ul><li>Malaysia: Leading WiMAX operator<br />20<br />Proprietary & Confidential. ©Aricent Group 2011<br />Impact<br /><ul><li>Single “Yes ID” for a user across multiple terminals and devices
    57. 57. Social Network Integration</li></ul>Multiple Platform Portability | Enhance Revenue Streams<br />Solution Highlights<br /><ul><li> Portability to multiple platforms through Adobe AIR cross-platform environment (Microsoft, Apple)
    58. 58. Embedded Lightweight application fitted into USB WiMAXdongle
    59. 59. e2e ownership of Application SI to realize best QoE</li></li></ul><li>Nepal: Provider of CDMA, GSM, NGN; 2M subscribers<br />21<br />Proprietary & Confidential. ©Aricent Group 2011<br />Goal<br />Single, real-time mediation system for all existing and future networks and services<br />Active Mediation | Support For New Services<br />Solution Highlights<br /><ul><li>Provisioning and processing data for all types of networks and interconnect agreements with partners
    60. 60. Multi xDR support (Collecting and processing): voice, messaging, data, VOIP, Video generated etc
    61. 61. Deployment of new Active Mediation System for xDR collection</li></li></ul><li>US: Leading Service Provider <br />22<br />Proprietary & Confidential. ©Aricent Group 2011<br />Impact<br />Automation increase from 30% to 400% (>75 new systems for automation of provisioning, order, enterprise order management, internal ordering)<br />OSS BSS Consolidation | Gain Efficiencies<br />Solution Highlights<br /><ul><li>Integration of cross-company processes & systems after acquisition of an independent Interexchange Carrier (IXC)
    62. 62. SOA-based eTOM focused OSS/BSS architecture
    63. 63. Migration – completed transformation for L2/3 provisioning</li></li></ul><li>Europe: Provider of data, voice, managed services to businesses<br />23<br />Proprietary & Confidential. ©Aricent Group 2011<br />Goal<br />Supporting NGIN services in 13 countries<br />NGIN services| Enhancing Revenue Streams <br />Solution Highlights<br /><ul><li>Single solution for regulatory and revenue generation requirements
    64. 64. New capabilities to deliver freephone, number translation services, converged number portability, and access screening
    65. 65. A multi-lingual webtool on top of the application</li></li></ul><li>Europe: Leading Service Provider in France<br />24<br />Proprietary & Confidential. ©Aricent Group 2011<br />Impact<br /><ul><li>Increase in VPN user ARPU by 8-10%
    66. 66. 20% increase in voice revenue
    67. 67. 7% reduction in churn</li></ul>Fixed-Mobile Convergent Voice VPN| Enhance Revenue Streams<br />Solution Highlights<br /><ul><li>Strong penetration of the Wireless-VPN market with 200K users in 2 years
    68. 68. Converged fixed-mobile Voice VPN for enterprises
    69. 69. Single point of contact for Fixed mobile communications and service administration
    70. 70. Delivered end to end Systems integration support</li></li></ul><li>Europe: Leading Service Provider in Norway<br />25<br />Proprietary & Confidential. ©Aricent Group 2011<br />Impact<br /><ul><li>Aricent enabled “MobiltBedriftsnett” resulted in more than half of all mobile customers using this solution
    71. 71. Significant increase in Voice revenue</li></ul>Mobile Business Network for SMEs | Enhancing Revenue Streams<br />Solution Highlights<br /><ul><li>Delivered virtual private exchange that includes group functions, internal telephone catalogues and presence indication.
    72. 72. Unified Communications suite integrating mobile voice and data along with third party application integration </li></li></ul><li>Europe: Leading Service Provider in Italy <br />26<br />Proprietary & Confidential. ©Aricent Group 2011<br />Goal<br />Single solution to connect across 14,000 corporate offices and 65,000 zonal offices<br />Managed Voice, Data, Interaction Services | Gain Efficiencies<br />Solution Highlights<br /><ul><li>Enhanced user experience by delivering unified communications
    73. 73. OmniPCX Enterprise, ECN for voice services, MyTeamWorkfor collaboration services
    74. 74. Integrated with Poste Italiane products: MS Exchange, MS LCS, Polycomm MCU</li></li></ul><li>Discussion<br />