1. Milton Gonçalves
Jr., Project
Manager, Embratel/
Worldcom Global
Account Team,
Ericsson. “The
project was
implemented on
time and to the
original budget and
was made possible
thanks to the
commitment and
cooperation of both companies.”
Thelmo Trenemann, Project
Management Director, Embratel, says:
“The key success factors for the project
included the extensive communication
channel established among the teams,
the utilization of a common tracking
mechanism like the PMM, and the
pursuit of a common objective from
both parties.”
E
mbratel
is no
stranger
to providing its
customers with
the services
they demand –
indeed one of its clear objectives
is to become an ‘All Service
Provider’ throughout Brazil. To
achieve this goal, Embratel
called on Ericsson’s network
migration expertise for a project
that demanded rapid results.
Issue 1 2002 Global Services 7
To find out more about this article contact Andrea Donatti
Email: andrea.donatti@edb.ericsson.se
Highlights
Customer Objective
• Dynamic network roll-out
• Implementation of 230,000 switches at 21
sites throughout Brazil
Ericsson Solution
• Network planning, installation and integration,
acceptance testing, migration, and operation
• Customer staff training
• Spare Parts Management Service
Customer Benefits
• Improved network quality and capacity
• Cost savings through rapid network roll-out
• Move towards being an ‘All Service Provider’
• Teamwork and cooperation with Ericsson
Migrating
to quality
Ericsson provides top network roll-out expertise
for Brazilian operator, Embratel
“The key success factors
included the communication
channel between the
teams, common tracking
mechanisms, and the pursuit
of a common objective.”
Rio De Janeiro, Brazil
Ericsson implemented 230,000
switches at 21 sites throughout Brazil,
including eight new exchanges,
intelligent network services, upgrade
services for the existing exchange,
BMP services and blacklist software.
Ericsson’s strong working
relationship with Embratel was crucial
to the success of the project. Ericsson
understands Embratel’s business and is
committed to making sure that
Embratel meets – and exceeds – the
demands of its subscribers.
Ericsson drew on an extensive
service portfolio that covered network
planning, installation and integration,
acceptance testing, migration, and
operation. Additional services included
customer staff training and a Spare
Parts Management Service. Strong
project management and effective team
work also proved essential.
“Among the deal’s major triumphs
was the improvement in customer
satisfaction achieved through our
professional project management,” says
The network migration project
began in May 2001 and was valued at
US$16 million. In just four months
Milton Gonçalves Jr.,
Project Manager, Embratel/
Worldcom Global Account
Team, Ericsson
Amilton Machado, Project
Manager, Embratel
“The project was implemented
on time and to budget thanks to
the commitment and cooperation
of both companies.”
Supporting Embratel’s aim to be an
‘All Service Provider’, Ericsson Brazil
aims to be ‘An All Service Supplier’. For
Embratel, this means helping with major
technological milestones in areas such
as broadband access, datacom, and
next generation networks.
And the end result? Embratel has
succeeded in getting its services up
and running quickly and has made
considerable cost savings by cutting
back from four technologies and
operating just two – Ericsson and NEC.
Thanks to Ericsson, Embratel has made
a definite migration to quality.