Progress is being made to get patients engaged in their healthcare. There is a segment of the population that just wants a simple way to communicate through Healthcare IT.

1. ENGAGING THE OTHER 50%
ENGAGED CARE

2. Great Progress achieved with Healthcare IT

3. Patient Engagement Strategy

4. What Stage Are Providers In?
• 305,124 Eligible Providers (EPs) Successfully attested for Stage 1
• 213 EPs Unsuccessfully attested for Stage 1
• 59,918 EPs for Stage 2
• 4,382 Hospital had attested
• All successfully for Stage 1
• 1,835 for Stage 2
July 14, 2015 Centers for Medicareand Medicaid Services

5. What Stage Are Patients In?
• Patients have been Informed
• Encounter Forms are printed and distributes
• Diagnostic reports are printed and distributed
• Education material printed and distributed
• Current Efforts to get Patients Engaged with Healthcare IT
• Patient Portals brought online
• Aggressive efforts required to get Patients signed up to Portals
• Very limited patient use of Patient Portals

6. What Factors Can Influence Patient Use of Portals?
• Patient Age.
• Patient Education Level.
• Patient command of English language.
• Patient’s general comfort level with technology.
• Time and effort spent at the Medical Facility Training Patient.
• Nature of Patient’s relationship with their Healthcare Providers.
• The User interface design of the Patient Portal.
• The number of different Patient Portals a patient must master.
• Complexity of the Patient Portal remote authentication process.

7. Who are the Patients using the Healthcare
IT Resources Made Available to Them?

8. What are the Other 50% waiting for?

9. Tap into the Patient’s priorities!
• Finding a healthcare provider that will take the time to listen.
• Being presented with information they can understand.
• Having a healthcare provider that gives guidance they trust.
• Finding a process that allows them to include caregivers.
• Knowing that all of their community healthcare providers are
on their same page.
• Access to a Healthcare IT communication resource they are
comfortable using.

10. How Can We Achieve The Greatest Level of Effective Patient
Engagement?
• Listen to how the patients want to interact with their Healthcare
Providers.
• Connect the patients to the process proactively at the medical facility.
• Deliver a user interface that is simple to get to and simple to use.
• Deliver a communication technology designed to protect the patient,
especially the most vulnerable, from cyber risk.
• Provide a solution that makes it easy for the patient to involve their
trusted caregivers.

11. Engaged Care – Secure Medical Email Service
• Proactively Connects the Patient at the Medical Facility quickly and
easily.
• Provides the Patient with a small instruction card, to take home with
them, with their access information, at the Medical Facility.
• Provides a secure simple user interface for the healthcare providers
and Patients to communicate through.
• Provides the Patient with a secure Medical Email account they can
share with all their medical facilities.
• Provides one simple central access point the patients can use to
communicate with all of their community healthcare providers.

12. Engaged Care
www.engagedpatientcare.com
http://www.healthit.gov/sites/default/files/briefs/oncdatabrief26june2015consumerhealthit.pdf
http://link.springer.com/article/10.1007/s11606-015-3374-7