Jill Shroyer worked as the Team Member Services Manager at Westgate Resorts, which is equivalent to a human resources role. She performed all facets of the human resources function excellently and was responsible for recruiting, orientation, employee relations, training, benefits, payroll, and employee events. Her colleagues, customers, and supervisor found her to be a stellar performer with a positive attitude who provided solutions and remained productive. She is also described as a model citizen known for her compassion in supporting her community.