1. January 20, 2014
To whom it may concern:
This letter is a professional and personal recommendation for Melissa Johnson. Melissa has been my
Chief of Staff/Business Manager and a direct report since May 2013. Her responsibilities included
leadership readiness, budget management, vendor management, financial reporting support, creating
scorecards, performance management support and systems, and preparing team members for cross-
company executive meetings. She has also been the owner and driver of my organizations Rhythm of
the Business (WBR’s, MBR’s QBR’s, MGX, WPC, Executive Reviews). As a stretch program, Melissa also
assumed a leadership role in my weekly business review meeting and has helped co-produce a weekly
radio show with Microsoft Store’s North American Business Captains.
In less than 6 months our team has achieved 90% of our full-year revenue budget; and Melissa has been
an important contributor to a culture of excellence that has delivered these results. In all aspects of her
work, Melissa has demonstrated her leadership and organizational capabilities.
She is dedicated, works extremely hard and is enthusiastic even when facing difficult situations.
Because of this she has earned my team’s respect and my trust. Finally, Melissa has impeccable
integrity and collaboration skills which will add value to any organization. I recommend Melissa and
believe she would make an asset to any organization. I would also hire her again should the need arise
on my team.
Respectfully,
Lawrence Snapp
Business Solutions
Microsoft Retail Stores
(425) 985-9383 cell