1. Jhoanna Rafols
#86 RinconStreetValenzuelaCity
293-67-85/09178136044
annazacariasrafols@gmail.com
PERSONAL OBJECTIVE:
To be part of a prestigiousinstitutionthatwill enhance my skillsandwill give me more
knowledge.
WORK EXPERIENCE:
SeniorSales manager
Rajah ToursPhilippinesInc.
Suite 801, Ma. NatividadBldg470T.MKalawErmita,Manila
May 2013 -Present
OperationsSupervisor
Rajah ToursPhilippinesInc.
Suite 801, Ma. NatividadBldg470T.M KalawErmita.,Manila
May 2011- May 2013
ReservationsOfficer
Rajah ToursPhilippinesInc.
Suite 801, Ma. NatividadBldg470T.M KalawErmita.,Manila
May 08, 2008- May 2011
 Answertelephone callsandassistcustomers.
 Handle orders, complaints,andotherinquiries.
 Respondtoemails,phone calls,andotherformsof correspondence.
 Converse withcustomertodetermine destinations,mode of transportation,travel dates,
financial considerationsandaccommodationsrequired
 Booktransportation,hotel reservationsandarrange tours
 Plan,describe,arrange andsell itinerary,tourpackagesandpromotional travel incentives
offeredbyvarioustravel carriers.
 HandlesFIT’s,GroupbookingandCruise
 Promote andsell productsandservices.

2.  Explainpromotionaloffers.
 Maintainclientdatabase.
 Coordinate travel arrangements.
 Organize events,conferences,andothermeetings.
 Ensure all clientinformationiscorrect.
EDUCATIONAL BACKGROUND:
Tertiary: SIENA COLLEGE QUEZON CITY
Bachelorof Science Major inTourismManagement
1105, Del Monte Avenue
2004-2007
Secondary: Childrenof Mary Immaculate College
Maysan ValenzuelaCity
1998-2002
Primary: Childrenof Mary Immaculate College
Maysan ValenzuelaCity
1992-1998
PERSONAL BACKGROUND:
Age: 31 yrs old Date of Birth: July20, 1985
Place ofBirth: Manila Sex: Female
Civil Status: Married Citizenship: Filipino
Height: 5’2 Weight: 120kgs
Languages: Filipino,English
COMPETENCIES:
 Knowshowto deal withpeople underpressure andundercertaincircumference
 Upholdsa goodrecord of grades,has positive attitudeandpatient.
 Strongwork ethics,adaptability,relationship-buildingandcreativity
 Has good communicationskills,speaksFilipinoandEnglish Languages
 Time managementandmultitaskingskills
 Proficientwith MSOffice (Word,Excel, PublisherandPowerPoint),BasicAccounting, Basic
Photoshop,

3. REFERENCES:
Ms. JulietaLoretoChristensen
SalesManager
All AboutAsia/RajahTours PhilippinesInc.
(0998)9544996
Monica Estrera
SalesManager/RajahToursPhilippinesInc
Ms. Maria GriseldaYu
Rajah ToursPhilippinesInc.
09063416263