CSS Corp Hiring For Technical Support Engineer

1. CSS Corp Hiring For Technical Support Engineer
Job Details
Job Location: Hyderabad
Organization: CSS Corp
Experience: Fresher
Job Role: Technical Support Engineer
Salary: NA
Job Type: Full Time
Vacancies: NA
Description:
Principle duties and responsibilities
Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows,
Chrome and Android) with basic OS troubleshooting techniques and documented
escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation
and basic use; if required need to escalate or file bugs with application owners
Uses troubleshooting techniques to identify network-related issues
Provides system administrative support and basic hardware troubleshooting on
desktops, laptops, VMs and Servers

2. Help employees with access & account issues based on defined/documented
guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address
issues efficiently
Complies with schedule adherence to ensure the overall service level targets are
achieved
Identifies and provides input on unique (or) recurring user problems
Required Skills
Excellent communication skills
Good customer service skills, multitasking and leadership skills
Ability to adjust quickly to changing priorities and make quick decisions with limited
information
Qualification: Any Graduation
Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Apply Link: https://bit.ly/3sV5yzy
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