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Digital Transformation Through
Change Management:
Overcoming Fear and Risk
Maggi Singh
Maggi.Singh@adeccogroup.com
Adecco’s Digital Journey
2 3 5 21 600 5,200
2 Legacy Corps Back Office Front
Office
Brands Branch Offices Bullhorn Users
Managing the Human Side
• Environment & Culture
• People-Centric
• Network
• Acknowledge the Loss
Environment & Culture
NEW STRATEGY
BEGIN WORKING ON
APPLICATION FOR
ALL
2013
WORKSHOPS
REQUIREMENTS
GATHERING
2014
NA NEXT
CEO ANNOUNCES
COMING SOON
2015
PROGRAM
STOPPEDCHANGE IN
LEADERSHIP
LOCAL APPROACH
2016
BULLHORN
FIRST NA PROJECT
STARTED
2017
Timing is Everything
GROUP SIZEPeople Centric
Overcoming Fear & Risk
• Explain the “why”
• Let users provide the context of the data
• Focus on the customers of your customers
• Examples of new tasks/ meaningful work
• Tap into your superstars
NetworkNetwork
Creating Connections
GROUP SIZEPeople CentricAcknowledge the Loss
Rest in Peace….
I am not here to mourn you, but instead to celebrate your long marginally productive life.
You were like the old man at the end of the bar at 1:45 AM on a Thursday night. You knew your
best days were behind you, but you brazenly refused to accept that.
You simply didn’t care that your graphical user interface looked like GeoCities circa 1999. When
other platforms were developing mobile apps to serve their client base, you insisted on making
your users VPN to get to you. That’s how you rolled. Obstinate to the bitter, bitter end. You might
not have been inspiring, but you were always there. A dependable friend in a sea of turmoil.
They may unplug you tonight, but they can never erase the memories you made. The placements.
The IBIs. The DO NOT WORK WITH button. They all happened because of you. Sure, you’ve been
technically replaced with a far superior platform in Bullhorn (aka Big Hat), but you will never be
replaced in our hearts and minds.
Good night, sweet prince. Your watch has ended at last. Rest easy.
- Christopher Corsi
GROUP SIZEPeople CentricAcknowledge the Loss
GROUP SIZEPeople Centric
References:
Amanda Ulery: https://blog.hyland.com/digital-transformation/embracing-the-human-side-of-digital-transformation-
aiim19/
Wide Horizons for Children: https://whfc.org/
https://www.researchgate.net/post/Are_you_basically_a_people-centric_person_or_results-centric_person
“culture serves as the true operating system of an organization” and it will either support or detract from your objectives:
https://blog.westmonroepartners.com/blog-series-the-human-side-of-digital-transformation/
https://www.peoplecentricproject.com/bookstudy/whatdoespeoplecentricmean:”organizations that are people-centric
choose to be a catalyst in the lives of the people within their organization and in the lives of the people their organization
serves such as our candidates and clients”
https://www.mljadoptions.com/blog/parental-stress-and-how-it-impacts-adjustment-in-adoption-20110615

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Digital Transformation Through Change Management: Overcoming Fear and Risk

  • 1. Digital Transformation Through Change Management: Overcoming Fear and Risk Maggi Singh Maggi.Singh@adeccogroup.com
  • 2.
  • 3.
  • 4. Adecco’s Digital Journey 2 3 5 21 600 5,200 2 Legacy Corps Back Office Front Office Brands Branch Offices Bullhorn Users
  • 5. Managing the Human Side • Environment & Culture • People-Centric • Network • Acknowledge the Loss
  • 7. NEW STRATEGY BEGIN WORKING ON APPLICATION FOR ALL 2013 WORKSHOPS REQUIREMENTS GATHERING 2014 NA NEXT CEO ANNOUNCES COMING SOON 2015 PROGRAM STOPPEDCHANGE IN LEADERSHIP LOCAL APPROACH 2016 BULLHORN FIRST NA PROJECT STARTED 2017 Timing is Everything
  • 9. Overcoming Fear & Risk • Explain the “why” • Let users provide the context of the data • Focus on the customers of your customers • Examples of new tasks/ meaningful work • Tap into your superstars
  • 13. Rest in Peace…. I am not here to mourn you, but instead to celebrate your long marginally productive life. You were like the old man at the end of the bar at 1:45 AM on a Thursday night. You knew your best days were behind you, but you brazenly refused to accept that. You simply didn’t care that your graphical user interface looked like GeoCities circa 1999. When other platforms were developing mobile apps to serve their client base, you insisted on making your users VPN to get to you. That’s how you rolled. Obstinate to the bitter, bitter end. You might not have been inspiring, but you were always there. A dependable friend in a sea of turmoil. They may unplug you tonight, but they can never erase the memories you made. The placements. The IBIs. The DO NOT WORK WITH button. They all happened because of you. Sure, you’ve been technically replaced with a far superior platform in Bullhorn (aka Big Hat), but you will never be replaced in our hearts and minds. Good night, sweet prince. Your watch has ended at last. Rest easy. - Christopher Corsi
  • 16. References: Amanda Ulery: https://blog.hyland.com/digital-transformation/embracing-the-human-side-of-digital-transformation- aiim19/ Wide Horizons for Children: https://whfc.org/ https://www.researchgate.net/post/Are_you_basically_a_people-centric_person_or_results-centric_person “culture serves as the true operating system of an organization” and it will either support or detract from your objectives: https://blog.westmonroepartners.com/blog-series-the-human-side-of-digital-transformation/ https://www.peoplecentricproject.com/bookstudy/whatdoespeoplecentricmean:”organizations that are people-centric choose to be a catalyst in the lives of the people within their organization and in the lives of the people their organization serves such as our candidates and clients” https://www.mljadoptions.com/blog/parental-stress-and-how-it-impacts-adjustment-in-adoption-20110615