1. Jennifer E. Mitchell, SPHR, SHRM­SCP
225 Meadow Beauty Drive, Apex, NC 27539
(617) 901­4642
Mitchell.JenniferE@gmail.com
HR professional with 15 years of experience in academic, hospital and manufacturing environments focused on data
management and analysis.
Specialties:​ PeopleSoft & Kronos Implementation, Data Analysis, Payroll, Benefits, Compliance, HR Strategy &
Operations, Project Management
Experience: North Carolina State University, Raleigh, NC: May 2011 ­ present
● Benefits System Manager​ (5/14­present):
○ Manage all aspects of the Benefits System at NCSU.
○ Technical Lead in University Benefits overseeing all incoming and outgoing files
related to benefits and deductions, monthly benefit enrollment changes and annual
enrollment file changes.
○ Oversee retro processing for all deductions as well as monthly reconciliation of State
Health Plan.
○ Responsible for identification of PPACA HDHP­eligible employees.
○ Lead design and implementation of new processes as well as ongoing audit and process
improvement for current processes.
○ Primary contact for all technical benefits issues.
○ Serve on the HR Steering team as a lead in strategy, design, testing, implementation,
and ongoing maintenance of benefit systems.
○ Compile key performance indicator statistics as well as other dashboard items.Create
ad hoc reports and audits to assist in accurate benefit and deduction processing.
○ Provide daily functional and analytic system support for deduction processing as well
as working with employees and vendors to resolve issues.
● Payroll Manager/Asst Director of Payroll ​(1/12­5/14):
○ Manage the Payroll Processing section of University Payroll.
■ Oversee monthly, biweekly and off­cycle payroll processing for 9000
permanent university employees and 7000 temporary, graduate and student
workers.
■ Process monthly, biweekly and off­cycle payrolls in PeopleSoft HRMS 9.1.
■ Advise timekeepers, managers, department heads, and HR team leads on
payroll administration, regulations, and system processes.
■ Design processes and audit payroll data to ensure correct payroll processing.
○ Manage the Benefit/Deduction Processing section of University Payroll.
■ Ensure proper deduction, monthly plan reconciliation and vendor payment for
approximately 80 mandatory, voluntary and garnishment deduction plans.
■ Audit, research and process complex benefit/deduction issues as well as direct
the deductions team on all aspects of deduction processing.
■ Responsible for monthly reporting to the North Carolina Teachers and State
Employees Retirement system through the ORBIT system (reconciliation,
vendor payment and error resolution).
○ Serve on the HR Steering team as a lead in strategy, design, testing, implementation,
and ongoing maintenance of payroll systems.
○ Compile key performance indicator statistics as well as other dashboard items.
○ Create ad hoc reports and audits to assist in accurate payroll and deduction processing.
○ Provide daily functional and analytic system support for payroll processing and

2. deduction processing as well as working with employees and vendors to resolve issues.
● Benefit/Deduction Specialist ​(5/11­12/11)
Partners HealthCare System, Inc, Boston, MA: September 2000 – May 2011
Massachusetts General Hospital
HR Operations Coordinator ​(9/00 ­ 9/01)​; HR Project Analyst ​(9/01 – 5/06); ​Senior HR Data
Analyst ​(5/06 ­ 5/11);
● Participated in requirements gathering, process and systems analysis, and specification
development for implementations and enhancements of human resources applications including
PeopleSoft, Kronos and HealthStream.
● Analyzed and suggested new processes and procedures for improved departmental efficiency.
● Provided human resources technical support to managers across departments and levels of
management at the hospital.
● Advised hospital managers regarding PeopleSoft tree structure including workflow and then
implemented changes as appropriate.
● Created and maintained various MS Access databases as well as maintained documentation,
provided training and created new queries and reports for HR staff.
● Performed research and analysis to determine accuracy of data and reports.
● Planned, prioritized, and coordinated tasks to ensure completion of multiple projects.
● Responsible for auditing various HR functions and coordinating statistics for both internal and
external reporting.
● Managed primary source verification process.
● Maintained shared file resources, HR web pages and SharePoint sites.
● Functioned as a team leader and trainer.
● Compiled HR metrics for departmental dashboard.
Harvey Industries, Waltham, MA: November 1999 – Sept 2000
Human Resources Assistant
● Responsible for new hire processing for 30 branch offices.
● Maintained electronic employee records, processed employment verification requests, and
processed requests for information by Unemployment Services.
● Maintained CDL driver records including drug screens, physicals and licensure.
● Designed and implemented MS Access databases to monitor reference checks and organize
employee orientations.
● Processed Profit Sharing and 401(k) enrollments, loans, hardship withdrawals, changes and
termination distributions.
● Processed payroll when necessary; Coordinated special programs for employees.
Education: James Madison University, Harrisonburg, VA
Bachelors of Business Administration, December 1998
Major: ​Management​; Concentration: ​Human Resources
Certifications: Human Resources Certification Institute
Professional in Human Resources, May 2007
Senior Professional in Human Resources, December 2013
Society for Human Resource Management
SHRM Senior Certified Professional, January 2015
Software: PeopleSoft HRMS, PeopleSoft Financials, Report2Web, Wolfpack Reporting System, WebLeave,
Crystal Reports, Kronos, Rapid SQL, ORBIT, BenefitFocus, WinClient, Kenexa/WebHire, Trove,
Document Direct, Service Center (Helpdesk), Dreamweaver, Frontpage, FacetWin, IQ, BusinessWorks,
Microsoft – Access, Word, Excel, Powerpoint, SharePoint, Project