1. 2804 12T H ST REET SA N PA BLO, CA 94806
PHONE 510.485.1 7 65 • E-M A IL JENNYSE R VI C E S8 3@ YA H O O. COM
J E N N I F E R B E A S L E Y
SUMMARY
Accomplished Customer Service Representative with extensive office skills, looking to obtain a rewarding
career opportunity with a progressive company. Strong professional acumen with the ability to execute a
wide range of duties in fast-paced environments, potential for increased responsibility in leadership and
management in the future.
QUALIFICATION HIGHLIGHTS
 Provide a high level of inbound/outbound call center customer service satisfaction and meeting
company and customer’s expectations in a timely matter.
 Zendesk, Chase Paymentech Solutions, Direct-Vantiv, Microsoft Word, Microsoft Excel,
Outlook, PeopleSoft, CSG, ACR system, 5-9, DST, Social Networking Websites and Internet
 Performing administrative and office duties including, data entry, phones, filing, ordering
supplies, scheduling and vendor services.
 Exceptional ability to multi-task managing numerous tasks and competing priorities with ease.
 Accurate, organized, aware of importance of meeting deadlines and maintaining a smooth
workflow.
 Outstanding interpersonal and communication skills
EMPLOYMENT
Chargeback Specialist YapStone Walnut Creek, CA 2013 - Present
Call Center Telemarketer GreenWorks Richmond, CA 2013 - 2013
Account Representative Comcast Cable Concord, CA 2006 - 2012
Customer Service Rep Dynamic Office Concord, CA 2006 - 2006

2. EMPLOYMENT SUMMARY
CHARGEBACK / CLIENT SERVICE REP 2013-Present
YAPSTONE, INC. Walnut Creek, CA
Efficient processing of all e-commerce chargebacks,perform analysis of merchant accounts and provide
feedback to fraud department, present clear and concise explanation of governing credit card association
rules and regulations, prepare documents and electronic correspondence,maintain open communication
with our merchants, providing guidance to win and avoid chargebacks, handle heavy high-volume calls in
an inbound/outbound call-center environment, inform clients of outstanding invoices,obtain payments,
manage the client accounts,interact with internal accounting staff during research, drive clients to log-in
and learn to update their listings, email communications from property owners and renter customers.
CALL CENTER TELEMARKETER 2013-2013
GREENWORKS Richmond, CA
Handle heavy high-volume calls in an inbound/outbound call-center environment, pre-qualified customers,
and scheduled appointments for free estimates, document customer information after each call daily using
5-9 /DST system, sales and administrative duties.
CALL CENTER ACCOUNT REPRESENTATIVE 2006–2012
COMCAST CABLE Concord, CA
Provided telephone customer service support virtually and in a high-volume call center, resolved,
delinquent account balances,credit card and check payments, correct errors and discrepancies on
customer’s bill, prepared work orders for maintenance request upon determination of necessity, ensure
proper follow-up procedures,upgrade sales based on customer’s request,promote Comcast services to
obtain new customers, sales, cover front desk; provided temporary badges for new employees, answer calls
and file incoming documents.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 2006-2006
DYNAMIC OFFICE Concord, CA
Provided excellent customer service over the phone new clients, assist teachers and coordinators with
questions concerning the SAT program, assist customers with online college board accounts,mailed
students SAT transcripts to colleges, monitor daily center activities, review student programs and ensure
academic achievement, participate in local marketing activities to help grow company’s tutoring and test
prep business,sales,greet incoming clients and administrative duties.